"This was my first time staying with Accord Highland Ooty. The stay was very comfortable. Food was also good. Managers Manikandan and their FnB team took good care of us during all food services."

"Rating: ★★★★★ Fortune Sullivan Court, Ooty is a truly beautiful heritage property. The colonial architecture, lush gardens, and valley views from the rooms are stunning – perfect for a peaceful getaway. But the best part was the staff. From check-in to check-out, every team member was warm, courteous, and genuinely helpful. Front desk was efficient and gave great local tips, specially Ms Monica, Restaurant staff served with a smile and remembered our preferences. Housekeeping was prompt and the rooms were spotless daily. Rooms are spacious with heaters, 24/7 hot water, and cozy beds – ideal for Ooty weather. Food was fresh and delicious, with excellent South Indian breakfast and multi-cuisine dinner options. Quiet location away from the market crowds, yet only a short drive to main attractions. Big thanks to the entire Fortune Ooty team for the hospitality. It felt like home. Highly recommend for families and couples. We’ll definitely be back."

"We had booked two rooms at Sterling Elk Hill for a weekend stay. During the booking process, there was no option to select or upgrade to a room with a view. However, upon arrival, we were told that since we hadn't booked a "view room," nothing could be done, which was both disappointing and unfair. To make matters worse, despite arriving at check in time, we were asked to wait for nearly an hour because the rooms were not ready. Eventually, we were allotted two rooms on different floors, as adjacent rooms were apparently unavailable. Both rooms overlooked poor views, and when we requested an alternative, every staff member simply passed the responsibility. Nobody took ownership or made any genuine effort to resolve the issue. The repeated response was, "You didn't book a view room." Had that option been available while booking, we certainly would have chosen it. While waiting, we were asked to have lunch at the restaurant. We initially wanted to order à la carte, but the waiter recommended the buffet, saying it would be more economical. That turned out to be a mistake. The buffet was chaotic, the food was ice cold, there was virtually no table service, and the overall dining experience was extremely poor. I called the restaurant manager to point out that the buffet food was cold. He listened, apologized briefly, and walked away as though this was a routine complaint. There was no attempt to fix the issue or even check back with us. In fact, none of us could finish the buffet because of its poor quality. The biggest disappointment wasn't the rooms or the food. It was the complete lack of accountability and service recovery. Hospitality is about taking ownership when things go wrong, and unfortunately, that was missing throughout our stay. Based on our first impressions, I am genuinely concerned about what to expect for the remainder of our stay."

"All over experience is just wonderful, loved it so much! My first time in ooty, they checked all the boxes, food amazing, view mesmerizing all over experience 5/5! ✨"

"The view is good. The restaurant fecility and the restaurant hospitality is excellent. The rooms need to be cleaned a little bit more. Overall.. It has Excellent ambience and its a nice place to stay in ooty. The total experience is quite ok and the resort is a good family retreat in ooty. Thank you."

"Amazing place, beautiful property, delicious food with lots of options and friendly staff."

"Huge thanks to Muthu, the Assistant Manager at Ayatana Hotel, for his exceptional hospitality. The property itself is absolutely stunning, with a beautiful ambiance that makes it a perfect getaway. Even though we only visited for a look around this time, Muthu was incredibly welcoming and polite. He took the time to explain all the facilities and room categories in great detail, ensuring we had all the information we needed. His attention to detail and friendly nature made a fantastic impression on us - after talking to him and seeing the place, we would definitely recommend it to our circle. Thank you, Muthu!"

"Pluses : Super location, amazing view, good food, decent breakfast spread, good service. Scope of Improvement : breakfast spread is limited & can be expanded, game room improvement needed, enclose the bath area either by glass or curtain."

"EXCELLENT PLACE TO STAY WITH ALL THE AMENITIES THAT THE CLOUDS NEST PROVIDES TO IT'S GUEST. VIEW FROM THE ROOMS MATCHES WITH THE HEIGHT OF THE CLOUDS. NEATNESS AT ITS BEST AND SATISFIED WITH THE OVERALL EXPERIENCE. LIMITED ROOMS WITH UNLIMITED GRACENESS."