Duong Bao Hamlet Duong To Commune, Duong To, Phu Quoc Island, Kien Giang Province, VietnamView Hotel Details
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Novotel Phu Quoc Resort Guest Reviews
4.4/5
Very Good
561 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(561)
Positive reviews(546)
Reviews with photos/video(315)
Great swimming pool(132)
Delicious breakfast(124)
Nice sea view(76)
Convenient for shopping(55)
Close to airport(53)
Offers pick-up/drop-offs(41)
Perfect for kids(32)
Delicious buffet(13)
Negative reviews(15)
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Family
3 review
4.0/5
Very Good
Posted on Mar 9, 2025
Similar to other resort, it has pool and beach but the best thing It is located near a night market with lots of restaurants, spa and street food.
Sweetlichek
Superior Twin Room with Ocean View
Stayed in Dec 2024
Couples
35 review
4.7/5
Amazing
Posted on Feb 5, 2025
Great place to stay in Phu Quoc! Breakfast was delicious, and they changed the dishes almost every morning. We stayed there for 6 days and regretted to not stay longer.
Response from Property: Xin chao,We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists.Once again, thank you for the great feedback. We do hope to see you again.Sincerely,Novotel Phu Quoc Resort Management
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Family
12 review
4.2/5
Very Good
Posted on Jan 27, 2025
Let's say it's a 5* budget hotel, especially regarding the food quality and how they treat the food, e.g. you are eating salads or fruits...there is always a taste which doesn't belongs to the food. Last time I good diarrhea on vacation was 2016 in Veracruz Mexico, now I experienced again with sickness. When you want to stay here, overall I can recommend it, but try to avoid salads with cold (not well done cooked chicken meat) or just avoid all what is not cooked, then it's worth a stay. Location great, equipment, friendly staff...
Response from Property: Xin Chào!Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management
Patrick94
Superior Double Room
Stayed in Oct 2024
Couples
27 review
4.5/5
Great
Posted on Nov 15, 2024
Nice location, it is nearby the night market. The pools are great and the sunset was amazing. We loved to stay here.
Response from Property: Xin chao,We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists.Once again, thank you for the great feedback. We do hope to see you again.Sincerely,Novotel Phu Quoc Resort Management
Guest User
Superior Double Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 7, 2024
Beautifoul place with great people. Very good food, we love that place
Response from Property: Xin chao,Thank you for your feedback and appreciation, I will share it to the team.Looking forward to welcome you back soon.Sincerely,Novotel Phu Quoc Resort Management
Vitali Vashkevich
Superior Double Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Great location, amazing staff, both great for couples, families and friends stay.
Response from Property: Xin chào,Thank you so much for writing such an excellent review .We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it!We hope to see you again soon.Sincerely,Novotel Phu Quoc Resort Management
Guest User
Superior Suite
Stayed in Sep 2024
Family
11 review
4.2/5
Very Good
Posted on Dec 12, 2024
Room was ok in general but some of the fittings didn’t make sense—electrical outlet right next to the sink, clothes hooks set really high up, small shower partition so the bathroom floor would get very wet and slippery. Not child friendly.
Our room had a great view, the pools and beach were amazing, and hotel is right across from a night market with lots of food choices.
Response from Property: Xin chao,Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions and impressions we receive.All the staff are looking forward to your stay.Thank you for your continued support.Sincerely,Novotel Phu Quoc Resort Management
EJ Lingenfelder
Deluxe Bungalow
Stayed in Aug 2024
Solo travelers
3 review
4.5/5
Great
Posted on Oct 4, 2024
We had an amazing stay with friendly, helpful staff. The venue is perfect, and we will book at Novotel again. Thank you.
Response from Property: Xin chao EJ Lingenfelder,I will share your review with our team. We have been working tirelessly to improve the quality of our services. I believe this feedback will be a great encouragement to all of our employees.Thank you again for sharing your experience with us, and we sincerely hope that your next visit will be as enjoyable as the previous one.Sincerely,Novotel Phu Quoc Resort Management
Guest User
Superior Double Room with Ocean View
Stayed in Feb 2025
Travel with friends
2 review
4.2/5
Very Good
Posted on Mar 11, 2025
Overall impression is very good. All staff is very nice. Breakfast is great. Many choice of food with good quality. I will recommend my friends to come
Guest User
Superior Double Room
Stayed in Jan 2025
Couples
3 review
3.7/5
Posted on Feb 17, 2025
WiFi not stable. Receptionist's service is just so so. But the hotel location is great, just cross the road, there is night market, very convenient.
Response from Property: Xin chao,We are very grateful for your comments and we are always very pleased to receive positive feedback.I will definitely let our Heartists know about your compliments. I am sure that such reviews will serve as a good motivation for all staff.Thanks again for your feedback and we hope that your next visit will be as enjoyable as this one.Sincerely,Novotel Phu Quoc Resort Management
Henry have
Superior Twin Room
Stayed in Jan 2025
Family
7 review
3.0/5
Posted on Feb 4, 2025
We had a terrible experience on the third day.We had a plan to play golf in the morning,and we had to wake up in 5:30.Breakfast is indeed a necessity to cope with the intense activity,so we arrived to the lobby’s restaurant at 6:00.A man called David,who said he’s the night manager,said the breakfast would be only opened at 6:30.This is truly ridiculous,all we want is to eat a little thing to stay energetic to play in the morning,this guy,with a bad attitude,insist the food would be allowed only on 6:30.I don’t get it at all,we’re not looking for trouble,we just want to eat a little,even a bread,an egg.All the food were on the table, and the waiters were all prepared,and this guy,David,still did not allow.I don’t understand why your hotel’s manage is such inflexible,I believe we’re not the only costumer who needs to play golf or whatever in the early morning,and all we need is to eat a little.We provide the same money like the others,and now we can’t even eat a single bread.I have been to intercontinental hotel,and I’m telling you, this is the worst hotel I’ve ever had lived,since we couldn’t eat a single thing.In addition,while waiting for our taxi,this guy David closed all the lights.Such a bad attitude is definitely the worst feeling I had in my trip,I would never recommend others to live.If you can’t satisfy your costumers,only confine costumers with regulations and bad attitude,no one would ever revisit.
Response from Property: Xin Chào!Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management
bensontam
Superior Double Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 31, 2025
I am happy with all the facilities provided, including gym, swimming pool, beach and all different courses you can join.
Also, I will give 10/10 on the the breakfast buffet, however, please skip the dinner buffet. It is not good.
Response from Property: Xin chào,We would like to thank you for your comments regarding your stay at Novotel Phu Quoc Resort.We are always pleased to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we are very sorry to hear that your experience was not good during the stay. We have shared your feedback with the relevant area to ensure that this issue does not arise in the future.Please accept our sincere apologies for the inconvenience you experienced during your stay.Thank you again for sharing your experiences and we hope to welcome you back to Novotel soon.Best regards,Novotel Phu Quoc Resort Management
Tuulka
Superior Twin Room
Stayed in Dec 2024
Family
7 review
4.5/5
Great
Posted on Jan 16, 2025
There is now shuttle bus to activities such as cable car, vinworld, grand world, but have service bus and it’s free
Hotel has tennis, bicycles, children room, 2 swimming pools and own places in the beach, breakfast was very good, everyday not same soups and salads
We have stayed at family villa, condition is working, even has fence additional
Hariom
Superior Suite
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 6, 2025
Hotel was great. Service was awesome. I would have preferred more vegetarian options for breakfast. But overall experience was great.
Response from Property: Xin chao Hariom,I will share your review with our team. We have been working tirelessly to improve the quality of our services. I believe this feedback will be a great encouragement to all of our employees.Thank you again for sharing your experience with us, and we sincerely hope that your next visit will be as enjoyable as the previous one.Sincerely,Novotel Phu Quoc Resort Management
Teng Guan
Deluxe Beachfront Bungalow with Private Pool
Stayed in Nov 2024
Couples
1 review
2.2/5
Posted on Dec 17, 2024
The room were dirty and amenities were bad. Water in room were dirty as well. No proper upkeeps were done
Response from Property: Xin Chao,We are very sorry to hear that your experience was not good during your stay. We have shared your feedback with our concerned areas to ensure that this problems do not occur in future. Please do accept our sincere apologies for the inconvenience you encountered during your stay.Thank you for the sharing your feedback and we are looking forward to see you again.Sincerely,Novotel Phu Quoc Resort Management