Novotel Phu Quoc Resort

Novotel Phu Quoc Resort Reviews

Novotel Phu Quoc Resort

Duong Bao Hamlet Duong To Commune, Duong To, Phu Quoc Island, Kien Giang Province, VietnamSee Hotel Details
Novotel Phu Quoc Resort
Novotel Phu Quoc ResortNovotel Phu Quoc ResortNovotel Phu Quoc Resort
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1 night

Guest Reviews

8.9/10
Very Good
616 review
Verified reviews
Location9.3
Amenities8.7
Service8.8
Cleanliness8.8
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All reviews(616)
Positive reviews(599)
Reviews with photos/video(344)
Great swimming pool(144)
Delicious breakfast(142)
Nice sea view(71)
Convenient for shopping(66)
Close to airport(50)
Offers pick-up/drop-offs(42)
Perfect for kids(32)
Delicious buffet(14)
Negative reviews(16)
Guest User
Superior Double Room
Stayed in Apr 2025
Travel with friends
1 review
9.5/10
Amazing
Posted on May 28, 2025
Super greenery in and around hotel. ..good shopping market in front of Novotel.....Only concern is....as evening closes in....so do the mosquito near reception area.......overall food also great with indian jeera rice ....nice and lovely stay
Seng Phalla
Deluxe Twin Room
Stayed in Apr 2025
Family
1 review
8.0/10
Very Good
Posted on May 17, 2025
Good place for family, we enjoy the view as well as the swimming pool. There are many type of food, we like it. Yet there is smell in bathroom.
Response from Property: Dear Mr. Seng Phalla,Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management Team.
Guest User
Superior Twin Room with Ocean View
Stayed in Mar 2025
Travel with friends
1 review
9.0/10
Great
Posted on Apr 30, 2025
Foam party on Sunday was good. Beach is great.  However, staff is cleaning the floor all the time while customers are dining which is not good.
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management Team.
LMilagre
Superior Double Room
Stayed in Mar 2025
Couples
17 review
10.0/10
Outstanding
Posted on Apr 11, 2025
Excellent hotel — perfect for families. The hotel is beautiful and modern, with a great pool, excellent breakfast, and good service overall. One nice surprise was the pickleball courts, which weren’t mentioned in the description — a fun bonus! There were many families with children during my stay, so it definitely feels more like a family-friendly hotel than a couples’ getaway. Still, the overall experience was fantastic.
Response from Property: Dear LMilagre,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Jo.Lee
Superior Double Room
Stayed in Feb 2025
Couples
27 review
10.0/10
Outstanding
Posted on Apr 17, 2025
Novotel Phu Quoc offers a peaceful beachfront stay with spacious rooms, friendly staff, and excellent pools. The breakfast is great, and while it’s a bit far from the town, it’s perfect for a relaxing getaway. Highly recommended for those seeking comfort and tranquility.
Response from Property: Dear Jo.Lee,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Anonymous 25
Superior Double Room with Ocean View
Stayed in Feb 2025
Couples
13 review
10.0/10
Outstanding
Posted on Apr 22, 2025
Fantastic decent Room. Hotel with friendly staff. Decent breakfast selection. Nearby shopping across the road.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Family
3 review
8.0/10
Very Good
Posted on Mar 9, 2025
Similar to other resort, it has pool and beach but the best thing It is located near a night market with lots of restaurants, spa and street food.
Response from Property: Dear Valued Guests, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phu Quoc Resort Management Team.
Sweetlichek
Superior Twin Room with Ocean View
Stayed in Dec 2024
Couples
35 review
9.5/10
Amazing
Posted on Feb 5, 2025
Great place to stay in Phu Quoc! Breakfast was delicious, and they changed the dishes almost every morning. We stayed there for 6 days and regretted to not stay longer.
Response from Property: Xin chao,We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists.Once again, thank you for the great feedback. We do hope to see you again.Sincerely,Novotel Phu Quoc Resort Management
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Family
13 review
8.5/10
Very Good
Posted on Jan 27, 2025
Let's say it's a 5* budget hotel, especially regarding the food quality and how they treat the food, e.g. you are eating salads or fruits...there is always a taste which doesn't belongs to the food. Last time I good diarrhea on vacation was 2016 in Veracruz Mexico, now I experienced again with sickness. When you want to stay here, overall I can recommend it, but try to avoid salads with cold (not well done cooked chicken meat) or just avoid all what is not cooked, then it's worth a stay. Location great, equipment, friendly staff...
Response from Property: Xin Chào!Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management
Patrick94
Superior Double Room
Stayed in Oct 2024
Couples
28 review
9.0/10
Great
Posted on Nov 15, 2024
Nice location, it is nearby the night market. The pools are great and the sunset was amazing. We loved to stay here.
Response from Property: Xin chao,We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists.Once again, thank you for the great feedback. We do hope to see you again.Sincerely,Novotel Phu Quoc Resort Management
Guest User
Superior Double Room
Stayed in Nov 2024
Couples
1 review
9.5/10
Amazing
Posted on Dec 7, 2024
Beautifoul place with great people. Very good food, we love that place
Response from Property: Xin chao,Thank you for your feedback and appreciation, I will share it to the team.Looking forward to welcome you back soon.Sincerely,Novotel Phu Quoc Resort Management
Guest User
Superior Twin Room
Stayed in Mar 2025
Family
13 review
8.0/10
Very Good
Posted on Apr 28, 2025
Fabulous hotel, international grade of breakfast/food, excellent front desk services, closed to Sonasea night market, 2 minutes walking distance. Everyone loves the swimming pools
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management Team.
Vitali Vashkevich
Superior Double Room
Stayed in Oct 2024
Couples
3 review
10.0/10
Outstanding
Posted on Nov 21, 2024
Great location, amazing staff, both great for couples, families and friends stay.
Response from Property: Xin chào,Thank you so much for writing such an excellent review .We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it!We hope to see you again soon.Sincerely,Novotel Phu Quoc Resort Management
Guest User
Superior Double Room with Ocean View
Stayed in Mar 2025
Couples
3 review
7.5/10
Posted on Apr 18, 2025
The location is convenient and night market just adjacent to the hotel. However, a bit old overall in the hotel. It has the water leakage from the ceiling of the corridors. Need to refurbish.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Guest User
Superior Suite
Stayed in Sep 2024
Family
12 review
8.5/10
Very Good
Posted on Dec 12, 2024
Room was ok in general but some of the fittings didn’t make sense—electrical outlet right next to the sink, clothes hooks set really high up, small shower partition so the bathroom floor would get very wet and slippery. Not child friendly. Our room had a great view, the pools and beach were amazing, and hotel is right across from a night market with lots of food choices.
Response from Property: Xin chao,Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions and impressions we receive.All the staff are looking forward to your stay.Thank you for your continued support.Sincerely,Novotel Phu Quoc Resort Management