Novotel Phu Quoc Resort

Novotel Phu Quoc Resort Reviews

Novotel Phu Quoc Resort

Sonasea Villas and Resort, Duong Bao Area, Phu Quoc Special Zone, Duong To, Phu Quoc Island, An Giang Province, VietnamSee Hotel Details
Novotel Phu Quoc Resort
Novotel Phu Quoc ResortNovotel Phu Quoc ResortNovotel Phu Quoc Resort
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1 night

Guest Reviews

8.7/10
Very Good
684 review
Verified reviews
Location9.1
Amenities8.5
Service8.6
Cleanliness8.6
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All reviews(684)
Positive reviews(662)
Reviews with photos/video(379)
Has an infinity pool(217)
Children's pool available(217)
Clean pool(217)
Great swimming pool(217)
Delicious breakfast(164)
Close to beach(142)
Nice sea view(98)
Offers pick-up/drop-offs(43)
Negative reviews(22)
khkaren
Superior Twin Room with Ocean View
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Aug 29, 2025
The hotel is very nice. It is around 15 mins away from the airport. It is just opposite to Sonasea Night Market which lots of foods, leisure and massage shops. The facilities is good. We love the swimming pool and kid's club. The food in breakfast buffet is nice with lots of choice - I love the Pho! The staff is friendly and helpful. They helped us to arrange cab with cheaper price than Grab - so nice! All in all, it is a very recommended hotel to stay when in Phu Quoc.
Response from Property: Dear khkaren,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Sindy
Superior Double Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 21, 2025
Room is clean, staff is nice ,breakfast buffet with variety choices of food,swimming pool is nice.kids club staff is nice with many complimentary activities.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Felix
Superior Twin Room
Stayed in Jul 2025
Family
3 review
10/10
Outstanding
Posted on Aug 9, 2025
We enjoyed at this hotel as a family and found it very convenient for our needs. The location made it easy to explore nearby attractions and travel around. The breakfast offered was delicious and had a great variety, which the whole family appreciated to start each day right. The hotel staff were welcoming and attentive, making our stay comfortable and enjoyable. Overall, it was a perfect choice for a family getaway, and we would happily stay here again!
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
MonSeguin
Superior Suite
Stayed in Jul 2025
Family
10 review
10/10
Outstanding
Posted on Aug 14, 2025
This was the most beautiful hotel we have ever stayed at. It is a mix of luxury and comfort. The staff are super accommodating, the rooms are pristine, and the pools are glorious. I have been to many breakfast buffeta, but none come even close to this variety of food! I will definitely come back here, we'll see you soon.
6/8
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Anonymous User
Deluxe Beachfront Bungalow with Private Pool
Stayed in Jul 2025
Couple
7 review
10/10
Outstanding
Posted on Aug 8, 2025
- Wonderful resort - Good gym with daily morning yoga - Opposite Sonasea Night Market where you can find inexpensive seafood, massages and supermarket - A laundromat opposite the hotel which charges inexpensive laundry service - Great breakfast
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
幸福站
Superior Twin Room with Ocean View
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 31, 2025
very nice hotel, very convenient, night market just opposite of the hotel, highly recommended
Response from Property: Dear 幸福站,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Victoria_777
Superior Double Room
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 30, 2025
I want to say a big thank you to the hotel staff! The service is top notch, they do everything to satisfy any requests! The hotel area is clean and well-groomed, lots of greenery! The food is delicious, there are dishes for different countries and different taste preferences, there is also a menu for children! I recommend this hotel for visiting! Our family was pleased with the vacation. 🫶
Response from Property: Dear Ms. Victoria,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Wai Ching
Superior Twin Room
Stayed in May 2025
Family
28 review
10/10
Outstanding
Posted on Jun 10, 2025
Excellent hotel with good facilities, yoga class available daily for free and swimming pool is excellent with great breakfast options
Response from Property: Dear Mr. Wong,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Guest User
Superior Double Room
Stayed in Apr 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on May 28, 2025
Super greenery in and around hotel. ..good shopping market in front of Novotel.....Only concern is....as evening closes in....so do the mosquito near reception area.......overall food also great with indian jeera rice ....nice and lovely stay
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Seng Phalla
Deluxe Twin Room
Stayed in Apr 2025
Family
1 review
8.0/10
Very Good
Posted on May 17, 2025
Good place for family, we enjoy the view as well as the swimming pool. There are many type of food, we like it. Yet there is smell in bathroom.
Response from Property: Dear Mr. Seng Phalla,Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management Team.
Guest User
Superior Twin Room with Ocean View
Stayed in Mar 2025
Traveling with friends
1 review
9.0/10
Great
Posted on Apr 30, 2025
Foam party on Sunday was good. Beach is great.  However, staff is cleaning the floor all the time while customers are dining which is not good.
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management Team.
LeungEric
Superior Double Room
Stayed in May 2025
Family
3 review
8.0/10
Very Good
Posted on Jun 21, 2025
Good location and services. Buffet breakfast is above standard.
Response from Property: Dear Mr. Eric,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
LMilagre
Superior Double Room
Stayed in Mar 2025
Couple
17 review
10/10
Outstanding
Posted on Apr 11, 2025
Excellent hotel — perfect for families. The hotel is beautiful and modern, with a great pool, excellent breakfast, and good service overall. One nice surprise was the pickleball courts, which weren’t mentioned in the description — a fun bonus! There were many families with children during my stay, so it definitely feels more like a family-friendly hotel than a couples’ getaway. Still, the overall experience was fantastic.
Response from Property: Dear LMilagre,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Jo.Lee
Superior Double Room
Stayed in Feb 2025
Couple
28 review
10/10
Outstanding
Posted on Apr 17, 2025
Novotel Phu Quoc offers a peaceful beachfront stay with spacious rooms, friendly staff, and excellent pools. The breakfast is great, and while it’s a bit far from the town, it’s perfect for a relaxing getaway. Highly recommended for those seeking comfort and tranquility.
Response from Property: Dear Jo.Lee,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Anonymous 25
Superior Double Room with Ocean View
Stayed in Feb 2025
Couple
13 review
10/10
Outstanding
Posted on Apr 22, 2025
Fantastic decent Room. Hotel with friendly staff. Decent breakfast selection. Nearby shopping across the road.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.