The Lodhi – A Member of the Leading Hotels of the World

Overall a very poor experience and nothing like a 5 star hotel should be, unless you don’t have experience with 5 star hotels. The room we booked (signature terrace) was in a section of the hotel where renovation was clearly happening. It was 19:00 when we checked in and could hear loud hammering and the room reeked of paint and construction chemicals. We asked to be moved and they just put us in a room directly below where we had the same hammering and smell. We asked to just be in a different section of this very large hotel, but they just moved us once again one room directly below. We finally gave up from being so exhausted and having dinner reservations. We took a shower, and the shower drain was clogged and water leaked out onto the floor. When we came back, the bathroom smelled like raw sewage. We finally had enough and insisted we be moved to a different section of the hotel and they finally did, but to a much smaller room than we booked with no tub. We stayed there because it was quiet and didn’t smell like paint and sewage. The front desk reception is completely clueless about hospitality. It was completely inappropriate they checked us into a room in that condition, refused to come up with a solution, and then moved us to a downgraded room, because we didn’t want to hear construction late at night and have sewage come through the shower. They were rude about the situation and did not care at all. This is what I would expect at a $10 a night hostel, not a hotel that claims to be a 5 star luxury experience. On top of that, the day we checked out we didn’t have a flight until the evening, and they said they could hold our bags for the day in storage. After leaving for 5+ hours, we see our bags outside by the entrance. They had been left there all day outside, and I was told it was just a “miscommunication” between staff. I don’t know how no one would notice this, but that’s little the staff cares and how untrained they are. Overall, it was a very stressful stay. I had also stayed at the nearby Oberoi at the start of my trip and had a much better experience. Don’t bother with the Lodhi.

Loved the food and the ambiance. Everything was fab including the staff Faheem , Naushad , Ranjeet and Rahul . Thank you for a great experience, would love to visit soon

An outstanding Hotel ... so good we stayed there twice (once on arrival in Delhi and returned before departing India). We could not rate this Hotel high enough - the warm welcome on both occasions, the time spent showing us throughout our room by the front of house member, the welcome decoration in our room and the room - so beautiful. If you are able to reserve a room with a private pool - do so, such a relaxing and peaceful experience. The buffet breakfasts offer an incredible selection. The Hotel was quiet and private at all times. We would return here again and look forward to staying in this Brand's other locations.

Vishaka and Sheetal have been very welcoming and friendly, we will definitely be visiting this hotel on a regular basis. Everyone here has been so loving and have made this an unforgettable experience

Exquisite stay I had . Everything was so amazing and heartfelt. Special thanks to lovely Gm Abhimanyu he looked after me so well and ensured that I must have wonderful experience . The front office team is superb . Faheem zafar is excellent and was available for all requests. Reema from housekeeping was sweetest The amenities , welcome at hotel , spa gym facilities, breakfast and lunch all was so great u enjoyed my time so much . It was so special to come back here after long time. God bless all

Sneha, Aditya and the entire team at The Lodhi were beyond great and both my wife and I were extremely pleased. The room was perhaps the best room we've ever stayed at - spacious, modern, great amenities! This was our first time staying at The Lodhi properties and we will be BACK!