The Lodhi – A Member of the Leading Hotels of the World

Overall a very poor experience and nothing like a 5 star hotel should be, unless you don’t have experience with 5 star hotels. The room we booked (signature terrace) was in a section of the hotel where renovation was clearly happening. It was 19:00 when we checked in and could hear loud hammering and the room reeked of paint and construction chemicals. We asked to be moved and they just put us in a room directly below where we had the same hammering and smell. We asked to just be in a different section of this very large hotel, but they just moved us once again one room directly below. We finally gave up from being so exhausted and having dinner reservations. We took a shower, and the shower drain was clogged and water leaked out onto the floor. When we came back, the bathroom smelled like raw sewage. We finally had enough and insisted we be moved to a different section of the hotel and they finally did, but to a much smaller room than we booked with no tub. We stayed there because it was quiet and didn’t smell like paint and sewage. The front desk reception is completely clueless about hospitality. It was completely inappropriate they checked us into a room in that condition, refused to come up with a solution, and then moved us to a downgraded room, because we didn’t want to hear construction late at night and have sewage come through the shower. They were rude about the situation and did not care at all. This is what I would expect at a $10 a night hostel, not a hotel that claims to be a 5 star luxury experience. On top of that, the day we checked out we didn’t have a flight until the evening, and they said they could hold our bags for the day in storage. After leaving for 5+ hours, we see our bags outside by the entrance. They had been left there all day outside, and I was told it was just a “miscommunication” between staff. I don’t know how no one would notice this, but that’s little the staff cares and how untrained they are. Overall, it was a very stressful stay. I had also stayed at the nearby Oberoi at the start of my trip and had a much better experience. Don’t bother with the Lodhi.

We had a short but lovely stay at the Lodhi, strongest points are: great location, contemporary design, and lovely very helpful staff. The concierge was very helpful and we had a car and chauffeur (Mr. that took us around Delhi (sites, shopping..etc)

Excellent service by Mr Raushan he was very hospitable and served with a smile. A 10/10 for his service. The ambience was very inviting which makes it a must visit. Chef kotnala prepared some scrumptious delicacies which left us wanting for more.

My family and I enjoyed our short stay at The Lodhi. Special thanks to the staff who made our stay memorable. To concierge Avinash for the great conversation and service and Chirag for excellent shopping recommendations. To Saurabh at Elan, we thank you for your mother’s chai recipe. Thank you to the trainee at breakfast who provided the most attentive service (I’m sorry that we did not get your name). To our drivers, Anil with the amazing singing voice and Mangeet who guided us through Old Delhi, we will cherish those unforgettable memories. We especially appreciate the support Anil provided while checking in for our flight at the airport. The people at The Lodhi are what make it exceptional.

Amazing vibe and ambience of the hotel. I would definitely recommend saurav who provided me a great service experience at the Elan. Overall had a great positive atmosphere which attracts people to visit the place again. The hotel is overall unique in its own way!

We had exceptional stay at the Lodhi for 8 days - the service (especially Mr. Chirag Saraon), the food, the massages, the rooms, the amenities, literally everything was more than on point. As I was by myself as a woman quite some time, all the team made me feel extra safe, helping me to still discover and enjoy the city. I highly recommend this hotel to anyone and want to thank the crew for making my time in Delhi unforgettable (in the best way possible!).