Swiss Lenana Mount Hotel

Swiss Lenana Mount Hotel Reviews

Swiss Lenana Mount Hotel

Ralph Bunche Rd, Nairobi, 00200, KenyaSee Hotel Details
Swiss Lenana Mount Hotel
Swiss Lenana Mount HotelSwiss Lenana Mount HotelSwiss Lenana Mount Hotel
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1 night

Guest Reviews

9.0/10
Great
161 review
Verified reviews
Location9.2
Amenities8.6
Service9.2
Cleanliness9.2
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All reviews(161)
Positive reviews(155)
Reviews with photos/video(39)
Awesome stay(39)
Great service(26)
Awesome rooms(18)
Delicious breakfast(14)
Great location(14)
Awesome amenities(8)
Perfect for business trips(7)
Classy environment(6)
Negative reviews(6)
LifeOfTami
Superior King Room
Stayed in May 2025
Couple
20 review
7.5/10
Posted on Jul 29, 2025
The hotel is well situated not so far from the CBD , the breakfast is good but the room is not well maintained. The shower head was broken and keep falling every time we needed to shower, the entire building has no AC, luckily we went during the cold season so it was ok but imagine hot season with no AC in the rooms.
Response from Property: Dear LifeofTami,Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our breakfast selection and the hotel being in close proximity to the CBD.We sincerely apologise for the inconvenience caused particularly the rooms not being to your standards and lack of AC and we want to assure you that we take your feedback seriously and we are actively working to address the issues highlighted so as to give you a better experience in future.We value your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant stay in the near future.Kind Regards,FlorenceGuest Relations
Ceritalah
Superior Twin Room
Stayed in Jan 2025
Solo traveler
1 review
8.0/10
Very Good
Posted on Feb 24, 2025
Great Stay at an Affordable Price I had a pleasant stay at Swiss Lenana Mount Hotel. The hotel offers good value for money, with clean and comfortable rooms. The staff were friendly and helpful throughout my stay. The location is convenient, making it easy to access different parts of Nairobi.
6/9
Response from Property: Dear Ceritalah, Thank you for taking the time to share your stay experience with us .Thank you for the positive feedback this is much appreciated. We look forward to having you stay with us once again in the near future. Kind Regards, Violet Front Office
Ikgo
Superior Twin Room
Stayed in Jun 2025
Solo traveler
2 review
7.0/10
Posted on Jul 26, 2025
The hotel has very tight security which gave a sense of security and safety. The stuff was very attentive and helpful. My room was decent and acceptably clean and the bed was comfortable. Unfortunately, there were no plugs to charge my devices near the bed. The rooftop provided great views of the city though.
Response from Property: Dear Ikgo,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you felt safe and secure due to our tight security, and that you found our staff attentive and helpful. It's also great to know you enjoyed the comfort of your room and the beautiful city views from our rooftop.However, we’re sorry to hear about the inconvenience caused by the lack of charging plugs near the bed. We truly appreciate you bringing this to our attention, and please rest assured that we are looking into ways to improve our room amenities for better guest convenience.We value your feedback and hope you will consider giving us another opportunity to provide you with an even more pleasant stay in the near future.Kind regards,BeatriceFront Desk
john Remedios
Superior King Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 29, 2025
Very pleasant stay. They had the best staff who always have a smile when they deal with you. They have a nice spa and gym I had a problem with my room and they moved me straightaway The rooms are spacious and the beds are huge Only problem I had was they don’t have air conditioning but when I asked for a fan it was brought to my room immediately The housekeeper Lynda was great she always made sure your room was up to your satisfaction The concierge Masinde was always on hand to help me. Whenever I came back to the hotel after a few days touring he would bring a plate of fruit to welcome me back
Response from Property: Dear John, Thank you for taking the time to share your stay experience with us .Thank you for the positive feedback on the staff,spa & gym this is much appreciated and we shall pass the same to the management . We look forward to having you stay with us once again in the near future. Kind Regards, Violet Front Office
Cristina
Superior King Room
Stayed in Feb 2025
Couple
1 review
9.5/10
Amazing
Posted on Mar 24, 2025
We enjoyed very much the position of the hotel, the rooms and the breakfast. Very friendly and kind staff.
Response from Property: Dear Guest, Thank you for taking the time to share your stay experience with us. Thank you for the positive feedback it is much appreciated. We hopefully look forward to having you stay with us once again in the near future. Kind Regards, Violet Reception
Guest User
Superior Twin Room
Stayed in Jan 2025
Family
1 review
9.5/10
Amazing
Posted on Feb 5, 2025
Fantastic ambience, staff were respectful and friendly. I love the fact that they are truly pet friendly. Keep it up 👍🏽. I’ll be back inshallah.
Response from Property: Dear Guest, Thank you for taking the time to review the hotel. We are pleased to know that we met your expectations during the stay. We hope to host you once more in the near future.Kind regards, Violet Front Office
Gymnastics
Superior Twin Room
Stayed in Nov 2024
Family
21 review
10/10
Outstanding
Posted on Jan 3, 2025
Great trip
Response from Property: Dear Guest, Thank you for taking the time to review the hotel. We are pleased to know that we met your expectations during the stay. We hope to host you once more in the near future. Kind regards, Violet Front Office
See why Ang
Superior Twin Room
Stayed in Feb 2025
Traveling with friends
8 review
8.5/10
Very Good
Posted on Mar 14, 2025
Great breakfast which is part of the deal, overall satisfy with the stay.
Response from Property: Dear Guest, Thank you for taking the time to share your stay experience with us . We look forward to having you stay with us once again in the near future. Kind Regards, Violet Front Office
Guest User
Superior King Room
Stayed in Apr 2025
Solo traveler
3 review
10/10
Outstanding
Posted on May 10, 2025
Very Good, Good location, clean rooms, good food.
Response from Property: Dear Guest,Thank you for taking the time to share your stay experience with us. Thank you for the positive feedback on the location, food and our clean rooms, this is much appreciated. We look forward to having you stay with us once again in the near future.Kind Regards,BeatriceFront Office
Roaa Bannaga
Superior King Room
Stayed in Sep 2024
Other
1 review
8.5/10
Very Good
Posted on Oct 12, 2024
Great hotel
Response from Property: Dear Roaa, Thank you for taking time to share your stay experience. We are glad you enjoyed the stay. Thank you, and we look forward to hosting you again in the near future Kind Regards, YvonneFront Office
Jiwan Bahadur
Superior King Room
Stayed in Apr 2025
Solo traveler
1 review
9.0/10
Great
Posted on May 4, 2025
Good Location friendly staff.
Response from Property: Dear Jiwan, Thank you for taking the time to share your stay experience with us. Thank you for the positive feedback it is much appreciated. We hopefully look forward to having you stay with us once again in the near future.Kind Regards,VioletFront Office
Vincent_TYS
Deluxe Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 5, 2025
Good to stay environment good
Kosuke SAWA
Superior King Room
Stayed in Sep 2023
Business traveler
24 review
10/10
Outstanding
Posted on Dec 16, 2023
Good security for business travelers also not bad choice for book a tour for safari in Nairobi national park.
Guest User
Superior King Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 9, 2025
Excellent customer care
Response from Property: Dear Guest,Thank you for taking the time to share your stay experience with us. Thank you for the positive feedback on the excellent customer care, this is much appreciated. We look forward to having you stay with us once again in the near future.Kind Regards,BeatriceFront Office
Guest User
Superior Twin Room
Stayed in Dec 2024
Solo traveler
5 review
5.5/10
Posted on Feb 1, 2025
A lot of things need to improve
Response from Property: Dear Guest, Thank you for taking the time to review the hotel. We have taken note of the feedback and shared with the management. We hope to host you once more in the near future. Kind regards, Violet Front Office