"This was one of the best stays we ever had! The experience was fantastic. The staff was very welcoming, professional and courteous. The room was very spacious and had an amazing view from the balcony. The resturant food was also awesome especially the chef's specials. Dinner buffet taste can be improved but otherwise great. Special mentions for Sameer and Fathima! They were gems!"

"The hotel was in a very good location, and the rooms had good views. The amenities were okay, but having air conditioning would have been even better. The staff was friendly and helpful."

"Visited this property for a family leisure trip and unfortunately the experience was disappointing overall. Reaching the room in our own vehicle was extremely difficult due to poor road conditions and lack of lighting enroute. The rooms felt outdated and lacked the freshness and welcoming ambiance expected from a resort stay. Even the reception area was dimly lit and did not feel warm or inviting. Proper dedicated parking was also unavailable. The food experience was equally disappointing. We opted for à la carte dinner — the tomato soup was bland and lacked the creamy texture, paneer butter masala had very little flavor and even salt was missing, while the pasta barely had any vegetables. Only the roti was decent. The buffet breakfast was another letdown. Most of the items were not even warm, and the spread was very limited and uninviting. Sambar was not refilled even after multiple follow-ups, and the staff were not even aware of the bread toast with eggs order. Though the restaurant manager offered a discount on the breakfast considering the low crowd, even the discounted price did not feel worth it for the experience provided. What completely ruined our vacation was the careless handling of our luggage while shifting it to another property. Mr. Himanshu, who appeared to be managing the process, mishandled our bags and broke a high-value wine bottle inside the luggage. Instead of taking responsibility, we were given the excuse that the fragile item was not informed beforehand. Guests’ luggage should be handled with far more care and caution. Overall, the stay did not meet expectations and requires major improvements in hospitality, food quality, and guest handling."

"It was a great experience to stay there and the hospitality was great especially from the staff"

"Glad to stay here. Was a great experience and could witness truly serene views from the stay itself. Restaurant manager mephin and guest relation staff shilpa was very good"

"Travelling: Me and my 2 teenaged children. This is the best hotel we have stayed at in India. Seriously! First of all the manager and staff are absolutely wonderful. Raji was so helpful with everything from the actual booking to making sure we where ok. And Mani with helping booking superb taxi and excursions and also so many practical things and also making sure we where ok. When my son got sick and very high fever I am so glad I was here, I felt totally safe and they truly are the most helpful and kind persons I met in India. The hotel is perfectly located, several restaurants, atm, bakery, bus station etc is nearby. It is just a short tuktuk ride to centre. It is better to stay here than close to centre wich is more noicy and here it is more beautiful and everything you need is nearby. The rooms are truly great. The whole hotel is so clean and fresh. A perfect stay in all the ways and I really recommend this Hotel. Even after we left Raji still checks in with us to see if my son got better and make sure we are OK. That is true kindness! "

"Amazing views , nice cozy rooms n worth the money spent . Breakfast had variety and the service was top notch"

"Superrrb property with good ambience and amenities.. very good staff and specially Lunso sir... he is very focused and dedicated to his work... appreciate his dedication.... all.over super experience and very nice stay.... thank you"

"I stayed at gokulam park munnar for 2 days...The stay and the staff was so good.. especially Chef Sreekumar...F&B Manager Abhilash and Mamitha from restaurant everyone was sooo good..and great hospitality..."