Mountain View Hotels in Pinzolo

While staying in a suite with family of 3 and paying enormously high price for 4 nights you certainly would expect a quality worth the same. But... this overall lovely, cosy, clean and classy hotel truly failured in quite unexpected way. Imagine now you are a family of 4: 2 adults, 1 teenager, 1 toddler and book a suite with halfboard - rich breakfast and dinner. You hurry to rich breakfast first morning and realize, there's practically nothing to eat... but for 7€ you can buy a simple porridge for your toddler and for 6.50 fried eggs or omelette. 6.50€ each. Are you f****g kiddin'me? I totally respect and admire if a four-star hotel offers a la carte omelette, freshly made just for you, but for extra money? 6,50€? You fry an egg for 6,50€?? You make a little porridge out of water and cereal for 7€??? That's the way you treat your guests in a 4 star hotel? This was and still is U N B E L I E V A B L E! And not a single part of the booking or hotel website warns you about this. You just get that as a surprise after your first 400€ night.... So, after you have refused to buy your kid 7€ porridge you think the halfboard dinner would make a difference. Think again! With kids never choose the half board as that tiny weird gourmet selection is too much even for experienced adults. There's just nothing for even teenagers, no mention kids. I seriously do not understand that experiencing with such expensive food in a simple ski resort hotel. I would have loved to have an options of traditional Italian food, but rare seafood experiments.... that's not the place or time! So I strongly suggest - if staying as a gourmet-loving couple, that's your dream hotel. With family - avoid or at least be warned and never book half board. Also be aware of extremely uncomfortable couch for sleeping in suites - actually our 16y daughter is taller than that transformed ”bed” and for her that sleeping in that thing called bed was impossible. Weirdly the bathroom had no door.... so no privacy if you would like some... Cleaning definitely could use some improvement as trash on the floor stayed there all 4 days. There were 3 different receptionists in shifts, one lady again did not speak a word in any other language than Italian. So yea, I can speak minor Italian, but not clear the invoice details or explain the problems with TV remote.... Gladly we have Google translate now in our pockets. My sincerest gratitude goes to restaurant guys, the best ones! Pinzolo is nice small village, definitely great for ski trip. Next time we'll think twice before deciding in favour of Dolomeet Boutique, thou this is really very beautiful hotel! Just those little details that may ruin your morning.... or evening. Still don't know if this price was worth it..... But, the place allows pets! So lots of cuteness and barking around! So unfortunate that we had to leave our dog home, but he certainly would have bee so excited!