Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.3
Service8.8
Cleanliness8.8
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All reviews(172)
Positive reviews(158)
Reviews with photos/video(32)
Awesome stay(41)
Great service(38)
Delicious breakfast(31)
Large rooms(15)
Located downtown(14)
Easy to get around(13)
Average decor(7)
Convenient for shopping(7)
Negative reviews(14)
Anonymous User
Double Room
Stayed in Feb 2025
Traveling with friends
4 review
5.0/10
Posted on Mar 30, 2025
The hotel was given **** stars .However, in reality, it did not meet the criteria of a 4 star hotel when it comes to the facilities. No AC in the room, mosquitoes flying inside the room, towels were not replaced after getting it from the room. The lounge near the refreshments was not a pleasant place to stay since it stinks of smell of urine. The receptionists were not that welcoming and not accommodating. Only the restaurant staff were courteous and always offer greetings with a smile. Not going to recommend it to my friends.
Guest User
Twin Room
Stayed in May 2025
Couple
3 review
5.5/10
Posted on Jun 22, 2025
This hotel does not qualify for a 4* - i would give it a 2*. Old and not maintainded for at least 30 years. Will not stay there again!
Ahmed Atef
Double Room
Stayed in May 2025
Family
1 review
7.5/10
Posted on Jun 17, 2025
Good location and the staff is friendly but the the hotel is old and need improvements specially the Air conditioner in hot days not working good
Guest User
Triple Room
Stayed in Jun 2025
Traveling with friends
1 review
8.0/10
Very Good
Posted on Jul 16, 2025
The room did not have a safe so I had my money with me and I lost $4000 to a pick-pocket
GuiBo
Double Room
Stayed in Feb 2025
Business traveler
14 review
9.0/10
Great
Posted on Mar 26, 2025
PerfectLocation. Great breakfast. Amazing Staff and fair price. The overall building and rooms are just a bit outdated, but it gives some charm.
Guray
Double Room
Stayed in Jan 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Mar 3, 2025
Super
Anonymous User
Twin Room
Stayed in Jan 2025
Family
6 review
10/10
Outstanding
Posted on Apr 21, 2025
Hotel location is near the attractions
and reception available 24/7
Good to stay and happy to book in again next time
Wendy0017
Triple Room
Stayed in Oct 2024
Family
2 review
8.5/10
Very Good
Posted on Dec 1, 2024
Great location. We stayed here for 1 night to take the bernina express the next day. It did the work
DJUL
Single Room
Stayed in Aug 2024
Solo traveler
2 review
9.5/10
Amazing
Posted on Oct 1, 2024
The location is a walk away from shops and restaurants. 5-minute walk to Duomo. Very friendly staff and so helpful. The place is kinda old, but convenient since everything is close by. check-in very late, the staff was kind to assist me.
Michaela
Double Room
Stayed in Aug 2024
Traveling with friends
15 review
10/10
Outstanding
Posted on Sep 5, 2024
Very much enjoyed this hotel. Location was unmatched, breakfast was great, staff were friendly
Fawwaz Natsheh
Twin Room
Stayed in Dec 2024
Traveling with friends
9 review
10/10
Outstanding
Posted on Feb 4, 2025
Good hotel but the furniture is old
ulzii g
Twin Room
Stayed in Jan 2025
Solo traveler
4 review
6.5/10
Posted on May 14, 2025
Environment not good
Guest User
Double Room
Stayed in May 2023
Traveling with friends
1 review
3.5/10
Posted on Jun 21, 2023
Terrible. Horrible hotel, old fashioned and unclean. Only one working plug for the whole room.
Staff unhelpful and only offered solutions after complaint was made via 3rd party.
No iron, trouser press broken. Hair dryer does not work well at all and is also extremely old.
Hotel smells of stale cigarettes.
Guest User
Twin Room
Stayed in May 2025
Family
3 review
5.0/10
Posted on Jun 27, 2025
Very old
AGsK
Double Room
Stayed in Jan 2023
Couple
7 review
7.5/10
Posted on Feb 27, 2023
The rooms are very old and the furniture very worn. The bedside tables have no socket to be able to charge the mobile phone which can be charged in a socket at the back of the room and very far from the bed.
The breakfast is served by the hotel staffs so cannot be called buffet breakfast.
But one of the good thing is, hotel located at Duomo, very convenient.