Great Southern Hotel Melbourne

Great Southern Hotel Melbourne Reviews

Great Southern Hotel Melbourne

44 Spencer St, Melbourne, Victoria, 3000, AustraliaSee Hotel Details
Great Southern Hotel Melbourne
Great Southern Hotel MelbourneGreat Southern Hotel MelbourneGreat Southern Hotel Melbourne
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1 night

Guest Reviews

8.4/10
Very Good
200 review
Verified reviews
Location8.9
Amenities7.7
Service8.5
Cleanliness8.4
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All reviews(200)
Positive reviews(183)
Reviews with photos/video(52)
Convenient location(40)
Awesome stay(36)
Friendly host(33)
Easy to get around(27)
Too noisy(15)
Great value for money(14)
Close to train station(13)
Perfect for business trips(7)
Negative reviews(17)
Anonymous User
Mini Double Room
Stayed in Jun 2025
Family
2 review
9.0/10
Great
Posted on Jul 29, 2025
The hotels close to Southern Cross Station and Tram Station, just walk a minute, the staff very helpful and friendly
Response from Property: Dear Guest,Thank you for your review! We're glad you found our location so convenient and that our staff could make your stay more enjoyable. We look forward to welcoming you back soon!
Kakameo
Superior King Room
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 18, 2025
Good service and great location, very convenient to other place / tram stations
Response from Property: Dear Kakameo,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
The Travelling Teddies
Standard Queen Room
Stayed in Jun 2025
Family
25 review
10/10
Outstanding
Posted on Jul 27, 2025
Lovely place, even prettier on the inside!
Response from Property: Dear Guest,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
Guest User
Standard Queen Room
Stayed in Mar 2025
Couple
3 review
9.0/10
Great
Posted on Apr 21, 2025
Excellent location on Spencer Street ,just opposites the Southern Cross Station,so easy to get around by foot or public transport.eg: Flinders street Station,Swanston Street for all kinds of foods ,China Town ... Staffs there are all nice and friendly . Best point for my this trip is onsite car parking .It is great for people driving in!
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
Guest User
Superior Twin Room
Stayed in Feb 2025
Couple
15 review
9.0/10
Great
Posted on Mar 19, 2025
Great location, only 2-minute's walk from Southern Cross station. The room is more spacious than shown in the photos on the hotel's website.
Response from Property: Dear Guest,We are delighted to have received a good score from you as a reflection of your gratitude while staying in our hotel. It will be a pleasure to have you as a guest again soon! Have a great day!
kool437
Superior King Room
Stayed in Jun 2025
Family
1 review
7.5/10
Posted on Jul 19, 2025
The location is great, but there are a few areas that need improvement: the curtains have mould, the blankets provided are loose wool covers that feel unclean, and the air conditioning was not working on the last night.
Response from Property: Dear Guest,Thank you for your feedback. We're glad you enjoyed the location and appreciate you pointing out areas for improvement. We’re addressing the issues with the curtains, blankets, and air conditioning to ensure a better experience moving forward.
Albert
Standard Queen Room
Stayed in May 2025
Couple
8 review
8.5/10
Very Good
Posted on Jun 25, 2025
Spacious n clean room. Staff friendly n helpful. Central location - walking distance to Southern Cross station, tram stops, restaurants n DFO.  Only con - the aircon/heater was v noisy.
Response from Property: Dear Albert,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
Robert Christopher Joyce
Mini Double Room
Stayed in May 2025
Solo traveler
3 review
9.5/10
Amazing
Posted on Jul 18, 2025
The hotel provides a warm and comfortable escape from the freezing Melbourne weather. Location is excellent.
Response from Property: Dear Robert,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
Dannnnniel
Standard Queen Room
Stayed in Apr 2025
Solo traveler
18 review
9.0/10
Great
Posted on May 31, 2025
Perfect location, 3mins walk to Southern Cross Train Station. There are a lot of grocery stores and restaurants nearby. It’s just that it’s a bit noisy as they lacking soundproof walls.
Response from Property: Dear Dannnnniel,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
Guest User
Superior King Room
Stayed in Apr 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on May 21, 2025
I love this hotel. It’s a great location, few steps away from the southern coast train station in a very lively and vibrant area. Staff are very nice and helpful.
Response from Property: Dear Guest,Thank you for staying with us and appreciating our great location and friendly staff. Our team's hard work and dedication met your expectations. Thank you and have a wonderful day!
hau wang
Superior King Room
Stayed in Mar 2025
Couple
11 review
6.0/10
Posted on Apr 17, 2025
Given a room without a window. Apparently the Annex rooms are mostly no windows. Check in staff with absolutely no warmth or smile. Overload with work or join the wrong industry. Check in the front office with a high security screen, like walking into a bank or exchange counter. First and last experience.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologise for the experience you had during your stay. We understand that being placed in a room without a window can be disappointing, and we regret that this was not made clearer prior to your arrival. Our website does mention that the room you booked do not offer scenic views, but we appreciate your input and will strive to communicate this more effectively. We are also sorry to hear that our check-in process did not meet your expectations. Our team should always greet our guests with warmth and friendliness, and we will address your comments with them to improve the service. Thank you for your valuable feedback. We hope for another chance to show you a more positive experience in the future. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Mohamad Sufi
Standard Queen Room
Stayed in Mar 2025
Solo traveler
2 review
8.0/10
Very Good
Posted on May 25, 2025
A bit of a walk from Southern Cross but it was alright, the breakfast was limited but worked. There is a Mcdonalds near by. Room was clean but just wished there was a bidet
Response from Property: Dear Guest,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
Ng Swee Guan
Superior Twin Room
Stayed in May 2025
Couple
10 review
6.5/10
Posted on Jun 27, 2025
No daily room cleaning..stayed for 4 nights...not even 1 day...
Response from Property: Dear Ng,Thank you for your feedback, and we hope you enjoyed your time in Melbourne. We would like to clarify that since you opted for the unserviced option, housekeeping will not visit or clean your room during your stay. However, our front office team is available to assist you with any concerns or issues you may have during your stay. Our goal is to ensure you have the most comfortable stay possible. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.
Frequent Flyer Geek
Standard Queen Room
Stayed in Jan 2025
Business traveler
5 review
10/10
Outstanding
Posted on Feb 14, 2025
Room was clean staff very helpful and close to everything Melbourne has just short walk to most place around the city.
Response from Property: Dear Guest,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
Guest User
Standard Queen Room
Stayed in Sep 2024
Business traveler
19 review
9.5/10
Amazing
Posted on Oct 18, 2024
Just nice at this price. The floor a bit noisy when stepped on. Other things are nice. Parking is perfect
Response from Property: Dear Guest,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.Kind regards, Mike The Great Southern Hotel Management