Aerotel Sydney - Inside International Terminal Airport Reviews
Aerotel Sydney - Inside International Terminal Airport
Sydney International Airport Sydney, Mascot, New South Wales, 2020, AustraliaSee Hotel Details
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1 night
Guest Reviews
7.3/10
24 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.8
Amenities6.5
Service7.2
Cleanliness7.6
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All reviews(24)
Positive reviews(18)
Reviews with photos/video(7)
Negative reviews(6)
Dokter Andreas
Solo Plus Room
Stayed in Jun 2025
Business traveler
1 review
9.5/10
Amazing
Posted on Jul 9, 2025
Strategic hotel for transit overnight flight
Response from Property: Thank you for sharing your experience! We’re thrilled to hear that you found our hotel to be a great choice for your overnight layover. We strive to provide comfort and convenience for travelers like you, and we're glad our location and amenities made your transit more seamless.We hope your journey continued smoothly, and we’d be delighted to welcome you back the next time you're in transit!
Silvino
Solo Plus Room
Stayed in Jan 2024
Solo traveler
30 review
9.5/10
Amazing
Posted on Feb 18, 2024
The room was quaint, but everything about this hotel was decent. The bathroom was big enough, very clean, and has top-of-the-line sundries. It was very conveniently located just below the departures hall. Because of its size, there’s really not much to expect, but the cleanliness and service are superb. I did have one concerning experience when my room suddenly was filled with the smell of suffocating engine fumes, and I was woken up in the middle of the night. I have written a letter about it; I am waiting for the hotel’s response.
Response from Property: Thank you for your detailed review and for highlighting our cleanliness, service, and convenient location. We’re glad those aspects of your stay met your expectations. However, we’re very sorry to hear about the unpleasant experience with the engine fumes—it’s certainly not something we take lightly. We appreciate that you’ve reached out directly, and please be assured we are investigating the matter thoroughly. Your comfort and safety are our top priorities, and we hope to resolve this to your satisfaction soon.
jiggerynson
Double Plus Room
Stayed in Jan 2024
Couple
9 review
10/10
Outstanding
Posted on Feb 11, 2024
Excellent,say no more just actually it's in the arrival hall literally and I'm in love with the bathroom and the smell of the place it's so nice
Guest User
Double Plus Room
Stayed in Dec 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 29, 2024
Nick was an angel. He brought me some food because it was my birthday. Will definitely stay again.
Response from Property: Thank you so much for your lovely words! We’re delighted Nick could make your birthday extra special. We can’t wait to welcome you back for another great stay!
Angela Khoosk
Solo Plus Room
Stayed in Jun 2024
Booked for others
7 review
10/10
Outstanding
Posted on Jul 25, 2024
Good choice for in transit early morning flight. This Aerotel very convenient location at T1 Sydney International Airport, no need to use Australia Visa if only at this hotel.
Response from Property: Thank you for sharing your experience! We’re glad our convenient location at Terminal 1 helped with your transit and airport curfew. We look forward to welcoming you again on your next stopover!
Guest User
Double Plus with F&B Credit
Stayed in May 2024
Family
1 review
3.5/10
Posted on Jun 23, 2024
Booked a double room but their staff changed it to single room without my permission. On reaching the hotel at 11pm with 2 kids and luggage the manager tells me to find an another hotel due to the error made by them.He then gave me a single room with leaking roof. The water was dripping from the ceiling.Horrible experience.
Response from Property: We are deeply sorry for the inconvenience and distress caused during your stay. This is certainly not the experience we want for any of our guests, especially when traveling with children. We sincerely apologize for the room mix-up and the issues with the room condition.We understand you attempted to cancel your reservation in April, and we have already refunded the difference in cost to you
Robert Paul
Double Plus Room
Stayed in Mar 2024
Couple
1 review
7.0/10
Posted on Apr 17, 2024
We will not stay at Aerotel Sydney again. The small double bed is up against a wall so if one person wants to get out during the night they have to climb over the other! The bed was very high and very awkward to get into. At 65 and 70 years old that is not what we were expecting nor wanting. There are no windows. We didn't get much sleep. We ended up 'topping and tailing'. We were also disturbed by a lot of noise from within the hotel. Whilst it is only a short walk to the departure area, that is not sufficient to outweigh the huge disadvantages of the room and setting. There was insufficient room for our 6 suitcases so they had to be stored behind reception. Luckily the reception is manned 24 hours a day.
Response from Property: Thank you for sharing your detailed feedback. We’re sorry to hear that the room layout and noise affected your comfort during your stay. We understand how important a good night’s rest is, especially when traveling at your age, and apologize that we did not meet your expectations in this regard. We also appreciate your comments about luggage storage and are glad our 24-hour reception could assist. Your feedback helps us identify areas for improvement, and we will take it into consideration to enhance future guest experiences. We hope you find accommodations better suited to your needs on your next trip.
Darlinggg
Solo Plus with F&B Credit
Stayed in Jul 2024
Business traveler
14 review
9.0/10
Great
Posted on Oct 31, 2024
Great place for stoping over for one night. Everything is fine
Response from Property: Thank you for your kind words! We’re glad you had a good stay and that everything met your expectations. We hope to welcome you back whenever you’re in the area!
Guest User
Double Plus Room
Stayed in Nov 2023
Couple
1 review
9.0/10
Great
Posted on Dec 13, 2023
Smallest hotel room I've ever stayed in. Only stayed here for the convenience of being able to walk straight into the airport, so only stay if that is important
Response from Property: Thank you for your feedback. We appreciate that our location offers unmatched convenience for guests needing quick airport access. We understand the room size may not suit everyone, and we appreciate you choosing us for your stay.
Yue
Solo Plus Room
Stayed in May 2023
Solo traveler
1 review
4.5/10
Posted on Jun 30, 2023
It is rediculous that my room access card cannot be used the next morning at 3am. And I cannot find any service even call for help.
Response from Property: We’re very sorry to hear about the trouble you experienced with your room access card early in the morning. This is certainly not the service standard we aim for. Please know our team is available 24/7 on the property to assist with any issues, and we will review our procedures to ensure this doesn’t happen again.
Guest User
Double Plus Room
Stayed in Nov 2023
Couple
1 review
9.0/10
Great
Posted on Jan 1, 2024
Convenient, small, expensive
Response from Property: Thank you for your feedback! We’re glad you found our location convenient. We appreciate your comments about room size and pricing and will keep them in mind as we strive to improve.
Girlie Tremocha
Double Plus Room
Stayed in Jan 2024
Couple
1 review
10/10
Outstanding
Posted on Feb 11, 2024
Comfy and nice👍
Response from Property: Thank you so much for your wonderful feedback! We’re thrilled to hear you love our location right in the arrivals hall and enjoyed the bathroom and atmosphere. We can’t wait to welcome you back soon!
Guest User
Solo Plus Room
Stayed in Jan 2025
Solo traveler
3 review
6.0/10
Posted on Apr 19, 2025
Located in Terminal 1, it's the best place to catch a morning flight!
Original TextTranslated by Google
Response from Property: Thank you for your kind review! We're so glad to hear our location in Terminal 1 made catching your morning flight easier. We hope to welcome you back on your next trip!
Cream_yan
Solo Plus Room
Stayed in Sep 2024
Family
6 review
2.0/10
Posted on Nov 4, 2024
The service is extremely poor. There is no service to speak of. The attitude of the service staff is bad and mean.
Original TextTranslated by Google
Response from Property: We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing excellent service is very important to us, and we're disappointed to learn that we fell short. Please know that we take your concerns seriously and will be addressing them with our team to ensure improvements are made. If you're open to it, we'd appreciate the opportunity to learn more about your visit—feel free to reach out to us directly.
Naxiesuixinerxingderizi
Solo Plus Room
Stayed in Jan 2024
Business traveler
2 review
10/10
Outstanding
Posted on Feb 19, 2024
Good, very close to the airport
Original TextTranslated by Google
Response from Property: Thank you! We’re glad our close proximity to the airport made your stay convenient. Hope to see you again soon!