"Excellent place, very nice, the people are very nice, very well maintained and super quiet, very beautiful, it's perfect for getting away from it all, I wish I could stay longer."

"Room was okay cleaned when it comes to flooring. On the other hand, on the A/C unit there was taped a menstrual pad and a empty sigarette pack in front of the light to conceal it, god knows how long it has been there. Housekeepers just clean the flooring roughly and makes the bed.. Also there is no airport transportation as advertised. And most of the staff does not talk english, so if you don't know spanish, prepare to use Google translate.. Breakfast was ok, can hear everything going on in the hallway and some noise from the street at night aswell. To be expected with the location of the hotel. Also strict when it comes to checking in more guests to your room, not willing to take the remaining days i already paid for as "payment" for days with an extra guest in my room, when i ended up checking out a week earlier due to conditions mentioned above."

"The hotel is a hotel with several years of maintenance, the management attitude, Mauritius, is excellent to overcome the problems we had in the room Breakfast is good No cost we pay"

"My husband and I recently spent four nights at the Serena hotel while on our honeymoon in November. We were unfortunately very disappointed with our stay. Based on our experience, the good: - The hotel is in a beautiful location on the beach - Several of the staff members are very friendly and helpful (special thanks to Francisco for helping us with our check-in ordeal) Then, the bad: - Both hotel restaurants were closed for the duration of our stay, with no advance warning or discount offered. - The night we checked in to the hotel, we had to switch rooms three times (first broken air conditioner, second the door to the room would not latch shut, third broken safe that wouldn't stop beeping). We were told that the hotel would extend "a courtesy" to us to compensate for the hour-long ordeal. This courtesy turned out to be 3 Ferrero Rochers. - The rooms themselves are cramped and poorly sound-proofed (no seal around the door), and our mattress was saggy. - Despite what their website says, the Serena is NOT an adults-only hotel (one of the reasons we picked this hotel for our honeymoon). During our stay, we encountered at least half a dozen children, including a fussy baby in the breakfast room and a young boy doing cannonballs in the pool while shouting up to his mother on her balcony. When we checked out, the receptionist asked if our stay was ok and we voiced our frustrations. He attempted to talk to the reception manager for us. They claimed that they could not offer a partial refund because the room was booked through a third party, and instead offered us a late checkout or sandwiches (both irrelevant as we were leaving to catch a bus), or a discount on a future stay (even if we didn't live 9,000 km away, we would not be staying at the Serena again). We asked if they could at least pay for our taxi to the bus station, and were told they "weren't comfortable" with that. Through all of this, the reception manager refused to come out of their office to speak to us, forcing the employee helping us to go back and forth from us to the office relaying messages. There are so many other beautiful hotels in Punta del Este - don't waste your time with the Serena."