Abraj Al Bait Complex, King Abdul Aziz Rd, Endowment, Al Hajlah, Makkah, Makkah Province, 21955, Saudi ArabiaSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
458 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities8.8
Service8.6
Cleanliness8.8
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All reviews(458)
Positive reviews(424)
Reviews with photos/video(97)
Awesome stay(91)
Great location(75)
Convenient location(46)
Delicious breakfast(18)
Strange smell in room(9)
Perfect for business trips(7)
Loved the view(6)
Delicious buffet(6)
Negative reviews(34)
Guest User
Classic Twin Room with City View Non smoking
Stayed in Jun 2025
Business traveler
49 review
6.0/10
Posted on Jul 10, 2025
I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted.
6/20
Guest User
Classic Twin Room with City View Non smoking
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 28, 2025
This is 2nd time stay in here when Umroh. Really amazing. Staff reception that time so kindly upgrade my room into deluxe. All staff bellboy helpfull. Staff housekeeping fast respons. Sure will come again for next. Thank you Pullman. Love it
Response from Property: Dear Valued Guest,Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We promise to continuously develop our services to give you a fantastic stay during every visit.Best regards,Pullman Zamzam Makkah Hotel.
Norhaniza Rojalai
Classic Twin Room with Partial Kaaba View
Stayed in Apr 2025
Couple
9 review
10/10
Outstanding
Posted on Jul 2, 2025
The Hajj Moments as i am looking for near Al Haram hotels. Best breakfast spread, the front office was so helpfull as i had few problems with booking apps. All went well. *************. Will repeat again. May Allah invite me again.
Response from Property: Dear Norhaniza,Thank you for taking the time to share your feedback regarding the staff service, breakfast and location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon.Sincerely,Pullman Zamzam Makkah Hotel.
Sulimah
Classic Twin Room, Haram Courtyard View
Stayed in Mar 2025
Solo traveler
5 review
9.0/10
Great
Posted on Apr 24, 2025
Awesome location . Rooms could be renovated as they are dated looking . Cooker wasnt working and fridge was not that cold.
Response from Property: Dear Sulimah, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location. On the other hand, your concerns regarding the room maintenance have been taken into consideration, and rest assured that our team is working on it. We hope to have the opportunity to serve you again soon. Best regards, Pullman Zamzam Makkah Hotel
Zuhry Ali
Classic Twin Room with City View Non smoking
Stayed in Mar 2025
Family
34 review
10/10
Outstanding
Posted on Apr 19, 2025
Great hotel, service & location overall.. had an upgrade from normal rooms to executive suite.. however, it is located in clock tower where it can be very busy and hectic
Response from Property: Dear Mr. Zuhry,Thank you for taking the time to share your feedback regarding our service and location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon.Sincerely,Pullman Zamzam Makkah Hotel.
Darry Aprilio
Classic Triple Room, City Vew
Stayed in Mar 2025
Family
20 review
9.0/10
Great
Posted on Apr 13, 2025
Great hotel next to great mosque. There are speakers directly to the imam of haram so you can do prayer without leaving the hotel. Breakfast is so average and the menu tended to be the same everyday. Great view from the room.
Response from Property: Dear Mr. Muhammad, Thank you for sharing your feedback with us. We appreciate your feedback regarding the the location and view. On the other hand, your concerns regarding the breakfast buffet have been taken into consideration, and rest assured that our team is working on it.We hope to have the opportunity to serve you again soon.Best regards,Pullman Zamzam Makkah Hotel.
Anonymous User
Classic Triple Room, City Vew
Stayed in Feb 2025
Family
1 review
9.0/10
Great
Posted on May 9, 2025
It was a great experience with great location.. The food (buffet) was good but I have had better in other hotels.. Overall very good location to haram and good rooms and service
Response from Property: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked our location, service, buffet and room. Regarding the buffet, let us assure you that your feedback has been delivered to the concerned department to take all the required action. We look forward to welcoming you again soon for an amazing new experience. Sincerely, Pullman Zamzam Makkah Hotel
Farhahmut
Classic Quadruple Room with City View Non smoking
Stayed in Feb 2025
Traveling with friends
6 review
8.5/10
Very Good
Posted on Jun 13, 2025
One of the closest hotel to masjidil haram.
But have separate lift access. So you have to change lift at p10 level.. then change to main mall lift..
Breakfast is superb with egg station and pastries desk
Response from Property: Dear Farhahmut,Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked our location and breakfast. Regarding the lifts, let us assure you that your feedback has been delivered to the concerned department to take all the required action.We look forward to welcoming you again soon for an amazing new experience. Sincerely,Pullman Zamzam Makkah Hotel
Anonymous User
Classic Twin Room, Haram Courtyard View
Stayed in May 2025
Couple
1 review
9.0/10
Great
Posted on Jun 25, 2025
Acceptable and recommended to stay
Response from Property: Dear Valued Guest,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to know that you enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.
Nezar
Classic Twin Room, Haram Courtyard View
Stayed in Feb 2025
Couple
10 review
9.5/10
Amazing
Posted on Mar 6, 2025
The stay was amazing. The fridge didn’t work, and they replaced it immediately. I wish there was a separate room for a business center instead of a desk in a public area. The prayer hall audio was okay, but it would have been better to install high-quality speakers.
Response from Property: Dear Mr. Nezar, Thank you for sharing your feedback with us. We appreciate your feedback regarding the prayer hall. On the other hand, your concerns have been taken into consideration, and rest assured that our team is working on it.We hope to have the opportunity to serve you again soon.Best regards,Pullman Zamzam Makkah Hotel.
Anonymous User
Junior Suite with City View Non smoking
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Mar 4, 2025
It's a pleasant stay,even to go to tawaf,less tiering bcos the gate no.90 is just oppsite to the hotel
Response from Property: Dear Valued Guest,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to know that you enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.
Lutfi sai
Classic Triple Room, City Vew
Stayed in Feb 2025
Family
6 review
10/10
Outstanding
Posted on Apr 4, 2025
Very excellent , best services and best all staffs
Mr.Majed and Mr Basem
Response from Property: Dear Lutfi,Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Majed and Mr. Basem personally. We promise to continuously develop our services to give you a fantastic stay during every visit.Best regards,Pullman Zamzam Makkah Hotel.
Iin eka
Classic Twin Room, Haram Courtyard View
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 10, 2025
Will back soon
Response from Property: Dear Valued Guest,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to know that you enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.
Aidilfit
Classic Twin Room with City View Non smoking
Stayed in Jan 2025
Family
1 review
9.0/10
Great
Posted on Feb 14, 2025
Near masjidil haram
Breakfast good but everyday similar menu when breakfast
Mall and food court under hotel
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We appreciate your feedback regarding our breakfast, continuously work to offer our guests the most refined cuisines and ambiance and make every experience enjoyable. Regarding the buffet, let us assure you that your feedback has been delivered to the concerned department to take all the required action.Sincerely, Pullman Zamzam Makkah Hotel.
aulia_rk
Classic Triple Room, City Vew
Stayed in Jan 2025
Family
9 review
10/10
Outstanding
Posted on Mar 6, 2025
MasyaaAllah our rooms were upgraded to suite.
Recommended hotel near Haram
Just walk little bit and you are in Haram
Hope can stay here again
Response from Property: Dear Ms. Aulia,Thank you for taking the time to share your feedback regarding the suite and our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon.Sincerely,Pullman Zamzam Makkah Hotel.