Mercure Makkah Aziziah

Mercure Makkah Aziziah Reviews

Mercure Makkah Aziziah

6541 Kulliyyat Al Banat Al Jamiah Mecca 24243 Makkah Al Taif Road, Al Jamiah, Makkah, Makkah Province, 24243, Saudi ArabiaSee Hotel Details
Mercure Makkah Aziziah
Mercure Makkah AziziahMercure Makkah AziziahMercure Makkah Aziziah
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1 night

Guest Reviews

8.4/10
Very Good
305 review
Verified reviews
Location7.8
Amenities8.5
Service8.4
Cleanliness9.0
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All reviews(305)
Positive reviews(284)
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Awesome stay(50)
Clean and tidy(48)
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Great value for money(17)
Great location(6)
Negative reviews(21)
Rizal
Classic Twin Room
Stayed in May 2025
Family
2 review
8.0/10
Very Good
Posted on Jun 29, 2025
Located about 10km (10 to 15 mins) from Masjid Al Haram. Front desk staff are warm, friendly, and helpful. Check-in was smooth and fast as I pre booked and paid online as room rates were very reasonable. The room is very clean,comfortable, and accommodating. Good for a family of 4, 2 adults & 2 children.
Response from Property: Dear , RizalThank you for choosing Mercure Hotel Al-Aziziah for your recent visit, and we appreciate you taking the time to share your positive experience with us.We are thrilled to know that you enjoyed your stay and that we were able to provide you with a comfortable and welcoming atmosphere, your kind review about our services are greatly appreciated.We acknowledge that there is always space for growth, and we are eager to learn what we could do to elevate your next stay to a perfect 10.Thank you once again for your valuable feedback, and we hope to welcome you back soon for an even better experience.Best regards,Raed Saigh,Guest Relation Agent.
Inasa Bella
Classic Room With Double Bed
Stayed in Mar 2025
Family
1 review
7.5/10
Posted on Apr 12, 2025
Phone was not working well in the room, and I have to ask for things several times and wait long to get them..Other than that hotel is fine..Their bus stop next to Haram is very confusing as we had to search for and never found so we had to grab a taxi to get back to the hotel after a very long walk
Response from Property: Dear ,InasaThank you for selecting Mercure Makkah Al Aziziyah, for your accommodation needs and for dedicating time to share your valuable feedback.We are pleased to learn that your experience with us was gratifying and that we met many of your expectations. We recognize the importance of continuous improvement and assure you that your insights will guide us in refining our services.Your satisfaction is our priority, and we eagerly await the chance to elevate your next stay to the highest level of comfort.With kind regardsRaed Saigh.Guest Relation Agent.
Anonymous User
Classic Room With Double Bed
Stayed in Mar 2025
Traveling with friends
5 review
9.0/10
Great
Posted on Jun 22, 2025
Good service room and receptions, good service shuttle and the drivers,
Response from Property: Our Dear Guest ,Thank you so much for sharing your memorable experience at Mercure Hotel Al-Aziziah, and for taking the time to provide us with your valuable feedback.We are extremely delighted to hear that you had a great stay with us.Your feedback is integral to our ability to continue to improve our service.Thank you again for your time and come visit us again soon.With Worm Regards,Raed Saigh.Guest Relations Agent.
Guest User
Classic Twin Room
Stayed in Jan 2025
Family
1 review
9.5/10
Amazing
Posted on Feb 18, 2025
I enjoyed my stay, the room was big with a couple of sofas to relax on, a desk and a comfortable chair. Water, kettle, tea/coffee available in the room for free. The bathroom is also big and clean with shower gel and shampoo dispenser.  There are 6 lifts so hardly any waiting for it to come. Staff are accommodating, helpful and flexible. They go the extra mile to ensure you are pleased with their service. Any request is dealt with promptly. A pleasant stay, thank you to all staff members.
Response from Property: Dear Valued Guest,Thank you so much for taking the time to write a review about your stay at Mercure Makkah Aziziah. We are delighted to hear that you enjoyed your stay and found the room spacious and well-equipped, with amenities such as water, kettle, tea/coffee, and a clean, large bathroom. We appreciate your positive comments about the efficient lifts and our accommodating, helpful, and flexible staff who go the extra mile to ensure your satisfaction. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards,Shroog AlharbiGuest Relation Agent
Emadaldin
Classic Room With Double Bed
Stayed in Nov 2024
Business traveler
2 review
7.5/10
Posted on Dec 18, 2024
Nothing special really, but the only remarks - reception is not informative enough. - parking is scarce.
6/20
Response from Property: Dear ,EmadaldinThank you for choosing Mercure Hotel Al-Aziziah for your recent visit and for taking the time to provide us with your feedback.We are glad to hear that your stay was satisfactory and that certain aspects of our service met your expectations. We understand that there is always space for improvement and we assure that we can make your next stay even more comfortable.Your insights are valuable to us, and we assure you that we will consider your suggestions as we strive to enhance our guest experience.We look forward to the opportunity to serve you better in the future.Warm regards,Guest Relations Team.
Guest User
Classic Room With Double Bed
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 24, 2025
Very nice hotel, recommended receptionist = helpful and communicate Cleane Housekeeping = 👍👍👍, satiesfied! Room = good view and comfort.. Keep it, recommended insyallah this hotel..
Guest User
Classic Twin Room
Stayed in Jun 2025
Family
2 review
9.0/10
Great
Posted on Jul 7, 2025
Very good service , everything was great , if you ask for something it takes minutes only to be with you.
Response from Property: Our Dear Guest ,It is with sincere gratitude that we receive your feedback on your recent stay at Mercure Hotel Al-Aziziah.Your insights are instrumental in our pursuit of service excellence.We are overjoyed to know that we met your expectations.Thank you for your time, and we anticipate the pleasure of serving you again.Best Regards,Raed Saigh.Guest Relation Agent.
Anonymous User
Classic Twin Room
Stayed in Nov 2024
Couple
4 review
6.0/10
Posted on Dec 29, 2024
Hotel is worth for the price. It is located too far from the Haram. They provdie shuttle bus, but it's not much reliable. You need to walk 15-20 mins to get to haram from the place they drop off. It is worse when it is busier. I wouldn't prefer this hotel next time because of the location and how hard it is to get to the haram. Also, return bus after Isha could be too crowded and you may not get a chance to get in to the bus. There is not much restaurants nearby the hotel. You can either eat from haram or from the hotel.
Response from Property: Our Dear Guest ,Thank you for choosing Mercure Hotel Al-Aziziah and for taking the time to communicate your experience.We are glad that you found your stay to be satisfactory and appreciate your constructive suggestions, we believe that there is always an opportunity for growth and assure you that your feedback is instrumental in our pursuit of service perfection.We look forward to welcoming you back and providing an even more comfortable and enjoyable stay.Warm Regards,Guest Relations Team.
Mr.AR
Classic Room With Double Bed
Stayed in Feb 2025
Solo traveler
5 review
5.0/10
Posted on Mar 21, 2025
Bus/ shuttle services need to be improved
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We apologize for not meeting your expectations at Mercure Hotel Al-Aziziah. We take your feedback seriously and will use it to refine our services. We hope to have the pleasure of welcoming you back and providing a stay that exceeds your expectations.Best regardsShroog AlharbiGuest Relation Agent
Danang Surya
Classic Twin Room
Stayed in Nov 2024
Couple
7 review
10/10
Outstanding
Posted on Jan 10, 2025
Location not to far from Harram, there's free shuttle bus 24hour to go to Harram from Hotel. the room is clean, wifi internet is good connection. best recomend dh
Response from Property: Dear Danang Surya,Thank you for taking the time to share your experience at Mercure Makkah Aziziah. We are delighted to hear that you found our surroundings, amenities, cleanliness, and service to be perfect. We are also pleased that you appreciated the convenient location near the Haram, the 24-hour shuttle service, the clean room, and the good Wi-Fi connection. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards, Guest Relation Team
Benalle
Classic Twin Room
Stayed in Jun 2025
Solo traveler
8 review
8.0/10
Very Good
Posted on Jul 13, 2025
Very happy stayed at this hotel. It closes to restaurants and has suttle to Haram
Response from Property: Dear ,BenalleThank you for choosing Mercure Hotel Al-Aziziah for your recent visit, and we appreciate you taking the time to share your positive experience with us.We are thrilled to know that you enjoyed your stay and that we were able to provide you with a comfortable and welcoming atmosphere, your kind review about our services are greatly appreciated.We acknowledge that there is always space for growth, and we are eager to learn what we could do to elevate your next stay to a perfect 10.Thank you once again for your valuable feedback, and we hope to welcome you back soon for an even better experience.Best regards,Raed Saigh,Guest Relation Agent.
iqbal wahyudi
Classic Twin Room
Stayed in Jan 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Mar 4, 2025
layak utk waktu yg tdk higj season
Response from Property: Dear Iqbal,Thank you for taking the time to share your review about your stay at Mercure Makkah Aziziah. We are delighted to hear that you found our surroundings, amenities, cleanliness, and service to be excellent. We appreciate your positive comments and are glad that you found our hotel suitable for non-peak seasons. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards, Shroog Alharbi Guest Relation Agent
Guest User
Classic Room With Double Bed
Stayed in Nov 2024
Couple
2 review
10/10
Outstanding
Posted on Dec 14, 2024
The shuttle bus is amazing, breakfast is really delicious.
Response from Property: Dear ,Guest UserThank you for your positive review of Mercure Hotel Al-Aziziah. We’re thrilled you had a pleasant stay. Your feedback is greatly valued. Thanks once more, and we hope to see you again soon.Kind regards,Guest Relations Team.
MALEK ELSAYED
Classic Twin Room
Stayed in Feb 2025
Couple
2 review
5.0/10
Posted on Apr 2, 2025
We booked this hotel as a 4-star hotel and also Mercure series of hotels should be world-renowned brand. Unfortunately, this one was not up to standards and also can’t be a member of Accor. The bathroom wasn’t clean, no enough numbers of towels and staff refused to give us extra towels. We couldn’t add our stay to ALL app as a member.
Response from Property: Dear Valued Guest,Thank you for your review of your stay at Mercure Hotel Al-Aziziah. We appreciate your feedback and are always looking for ways to improve. While we're disappointed your recent stay wasn't ideal, we remain enthusiastic about providing a fantastic experience for all our guests. We hope to have the opportunity to welcome you back in the future and turn your experience around.Best regardsShroog AlharbiGuest Relation Agent
Guest User
Classic Twin Room
Stayed in Feb 2025
Business traveler
3 review
7.5/10
Posted on Mar 29, 2025
Busiest time of the year, but they they looked after we’ll, the only issue I had they never answer call at reception or room service, I have to go downstairs every single time if I need anything but still I recommend this place because of the area, nice food places and shops and mosques just a step away.👍
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review about your stay at Mercure Makkah Aziziah. We are delighted to hear that you appreciated the surroundings, amenities, cleanliness, and the overall appeal of our hotel. We are glad that despite the busy time of the year, you felt well looked after and enjoyed the convenient location with nice food places, shops, and mosques nearby.We sincerely apologize for the inconvenience you experienced with the reception and room service not answering calls, requiring you to go downstairs for assistance. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences.We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards, Shroog Alharbi Guest Relation Agent