Crowne Plaza Madrid - Centre Retiro

Good hotel, has everything you need. The location is great, next to the underground and buses.

Location: When I booked, I was attracted by its proximity to Retiro Palace. However, since the Palace is closed until 2027, this location loses its appeal. There is a Metro station and few bus stops nearby, but the bus stops are somewhat far, and the bus schedules are unreliable. Using the Metro requires several transfers to get to most places. As for nearby dining options, they are not great—ironically, the best food we had was at the hotel restaurant. Cleanness: We stayed for three nights. On the first day, the cleaner was relatively thorough and cleaned the room properly. However, on the second day, they completely ignored it—no replenishment of tea bags or cleaning of the sink. Since we returned late, we didn’t bother contacting the hotel to address the issue. Service: The service was not bad but nothing exceptional. The only notable feature was their partnership with a taxi company, offering a fixed price for airport transfers. Facility: The refrigerator was broken, but since it was winter, we didn’t have much need for cold drinks. However, discovering the issue at night and being told we could switch rooms the next day was exhausting. Packing and moving all our belongings again was too much trouble. Shouldn't the cleaners check such things during their daily tasks? The room's heating was also highly unstable. Sometimes, it would switch to cold air in the middle of the night, requiring a restart and a wait of several minutes to get warm again. This made it very difficult to sleep comfortably. Overall: Considering it was during Christmas, I understand that hotel prices in Madrid are higher, but the service we received at this hotel was truly disappointing for the price.