"Really enjoyed the stay. Service here is excellent. The team here is competent, attentive, friendly and helpful. I can count on the front desk team for all my delivery packages, Taxi booking and recommendations.
I will certainly stay here whenever I visit Macau."
"From the initial contact by Catherine Londoner Guest Relations Team to the pickup limo by Brian at Heng Qin port to the arrival at the main entrance, received by Gordon 吳鎮宇 star captain team manager to the suite it’s a great impression of tops hotelier experience !
The afternoon tea and evening cocktail reception literally occupied the rest of our evening at The Residence, Londoner restaurant operation for guests.
Many thanks to Jessica Exec manager who introduces us various gourmet foods and canapés and offers a special plate of strawberries and blueberry to celebrate our 45th wedding anniversary.
To our surprise, the Guest Relations Team delivers a cake to our room in the evening at 9:30pm.
The next day breakfast at The Residence restaurant is sumptuous and exquisite. Elna Exec manager from Taiwan personally serves tea and suggests a few dim sum items for us to taste.
Our one day stay at Londoner is filled with joy and 感恩to all the Londoner staffs who pamper us with genuine hospitality and professionalism. The top quality of the staff, the food quality and the ambiance contribute to our precious memories.
Gordon and Fiona, Stephen(?)who offers us guidance to maneuver around Londoner Sands , Venetian shoppes, assisted our departure inn a limousine at 4pm.
We will be back. Bravo Londoner Guest Relations Team ❤️👍👌🙏"
"Hotel was renewed surprisingly hotel now provided shampoo, conditioner, body gel, body lotion!!! Even provide shuttle bus to the airport, ferry terminal, port etc. room renewal with a huge tv, king size bed which can accommodate up to 3 adults!! Tile in the bath also new. Check in staff asking question and offered hotel provide shuttle bus so he suggested me to cancel my taxi booking to save money. Other side, guests must paid 500 HKG dollars for room deposit even I have paid for the room but also understand the policy. During check out 16/6/2025 the cashier lady wasn’t seems present or try to follow up with housekeeping,. She saids comeback after 5 mins. When other guest gone I have followed up with her she try to call & keep walking at the area. The worst part was once she defined my money she just handled to me like money has no value and not even say even here is your deposit or even says thank you!! At first I want to rate hotel 9 out of 10 but with this lady attitude I would give 7/10. Please improve exp in the morning guest should leave with present smile not staff attitude. Don’t judge people by their appearance , we have long travel to go we not gonna wear brand name to attack thief’s or to impress staff. Anyway I would recommend this hotel for people who come here even short or long period. It’s good value for money. And convenient. Near by have many local restaurants or Mcsonalds, supermarket. Easy catch bus 25B, 26A to Taipa or tourist spots. I decide to stay this hotel cause my last night in Macau. I have lives here for almost 2 years to work. And will definitely back to this hotel if I’m back or traveling to Macau. And Hopefully the cashier lady will put smile on the pretty face."
3466 reviews
8.6/10
1 night
From PHP 3,801
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"Friendly staff, great breakfast and love the location. It is convenient to go anywhere. Was told we have been upgraded so that was nice. Gym and swimming pool were under maintenance, would be nice if pre-advised earlier please do that. A pleasant stay."
"Convenient Location & Easy Transport Access.
One of the best things about Rio Hotel Macau is its accessibility. Not far from the hotel, there’s a bus stop that provides easy access to Barra LRT station, making it simple to explore Macau’s attractions. Whether heading to the Historic Center, Senado Square, or the casinos, transportation was hassle-free.
Rio Hotel Macau offers luxury, space, and convenience at an excellent value. If you’re looking for a luxorious stay with easy transport links, this hotel is a fantastic choice. I would definitely stay here again on my next trip to Macau!"
"Highly recommended
The room is big, bright, beautiful and clean.
The mini bar had lots of variety of drinks.
The dressing gown was so soft and comfy, sleeper were comfy too.
Definitely will come back to stay again ."
"Much appreciate the help of Sam who was in charge of reception and really make our stay fantastic. Special thanks to Julian, Hotel Manager who is in charge of the whole property. Truly luxury gateway with nice food, fabulous view, super friendly team and only best memories! Will come back again!"
"It was beyond expectation and satisfying. The hotel hardware is luxurious and exquisite, clean and sanitary. The software service is even more satisfactory, and the butler service system is particularly considerate. From the moment I checked in, a butler was always available to provide considerate service. I had already added my contact information before I checked in. They added a bed for us as requested and gave us a lot of desserts. The bouquet of flowers to welcome us was also very pleasing. I would like to thank the butler Ken Zhang for his attentive and considerate service, and also thank the butler Lucas Lu for his enthusiastic company. I will definitely stay here again next time I come to Macau."
"The room was amazing. It was a two-room suite on the third floor with a balcony overlooking the river. It’s in a peaceful neighborhood on the tip of the Macao peninsula. Good if you want to be away from the crowds, though it’s about a 25-minute walk to the main historic sites. The hotel felt a bit like a work in progress. The staff was obliging but not always there. There are no elevators and there’s no one outside to help you bring your luggage up the stairs to the lobby. Our room keycards stopped working every day so we had to get them reset. A basic breakfast was included - two pieces of dim sum, congee (rice porridge) and two boiled eggs. The hotel no longer has a restaurant but it has a cafe with an atmospheric outdoor seating area that was popular in the afternoon for coffee and cakes or drinks and bar snacks. There are a couple of tourist sites a short walk north of the hotel: the A-Ma Temple, which sprawls up a hillside, and the Maritime Museum. There are a couple of good Portuguese restaurants a little further north. First is “A Lorcha”, which is on the touristy side, and then on the same street is “Restaurante Litoral”. The hotel is near the last stop on the light-rail line, so you can get to the Taipa casinos and the airport that way."
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9.5/10
Outstanding
WWILONThis hotel is located at a very convenient location.
But overall experience is just average because of the following main reasons:
1) check-in: the check-in area is crowded, no queue-up line for check-in/out customers and the whole area just looks chaos.
When i tried to seek help, one of the staff directed me to a vacant line and when we came in front of the check-in counter, the staff was writing some sort of notes at a post card or something and didn’t greet us or even gave proper response to us. She looked at us for 1 second and carried on her writing task. We have no clue but just stood up there in front of the check-in counter and wait for the staff to acknowledge us. It was until I slightly raised my voice at her telling her I was waiting for her to finish the writing and help us to check-in, she notified I was a little bit angry and dropped her pen and took care of us!!! Shame that this famous hotel has this kind of training for staff!!!
2) Swimming pool: the swimming pool (at Bond Tower 2) is good and the staff were all very helpful. But what I suggest for the management is to include some sort of bar/snack facilities (like a small bar or something) at the pool side. It would be a nice and marvellous and chilled experience to have some cocktails or cold drinks sitting at such beautiful pool benches and sitting areas.
3) Hotel Bar: I was told that the Bard Bar was chosen to be one of the top 50 Asian bar and I have had the experience to go for a glass of cocktails with my wife after dinner. We are astonished by the “atmosphere” and “vibe” there…….. To be honest, the bar was beautifully decorated and the staff were all good and helpful. I don’t know if there was any propaganda or marketing or promotion issues, we arrived at the bar at around 9:30pm and left at around 11:30pm, we were the only customers there for the night!!! I think the management should do something on the promotion/propaganda as the place is such a nice place for hotel guests. Nice place, nice staff!!!
4) Check-out: we all understand that the normal check-out time was 12pm, however, I think it will be a definitely “turn-off” when you received a call from staff politely asking if I need an extension of stay (actually a relatively “polite” phrase for “sir, times up, you have to leave now…”) at 12:15pm!!!
We had lots of experience over premium / luxury hotels and we both consider that 30 mins grace period is a “norm” and relatively appropriate period for customers to understand they are running over-time…… Frankly speaking, no offence as they did nothing wrong but we both suggest 30 mins a relatively better time period.
Having expressed the above negative comments, we both want to shout out some good points of Londoner hotel. We were offered an upgrade promotion to Charles Suite at a rate of MOP500.
And I must tell everybody that the cleanliness and tidiness of the room is superb, one of the best we’ve experienced.
Thank you
GGuest UserParisian hotel is really first in class. Cleanliness, maintainance and services were the best. We also get to see performers on stilts during checking in which adds to the wonderful experience during our stay.
RRBMNTZAbsolutely a top notch hotel. The rooms are very comfortable and complete. Huge bathroom, including a Japanese toilet. Shower has standard shower head and rain head. The matras on the king size bed is comfortable and firm. Fresh water, coffee and tea are free, the mini bar has more options to fulfill your needs. The breakfast has a wide variety of options: all of the world’s kitchens are present. Fresh and delicious. Enough restaurants around, huge water park, cinema, spa and shops. Enough facilities to also give your children a good time.
PPheonix KC.Well-service, nice location, superb cleanliness!
The hotel located next to the main road (5 mins from the airport) and very close to the bus stops which is easy to go around. 5 stops to reach the centre of the city like The Venetian.
24 hours front-desk is convenient for late-night travelers as I arrived around 1 am. Staffs can communicate in english, made it easier to ask for help, they were really nice and helpful!
The hotel is new and very clean! You can see it as you came in the first floor. The room is also clean and large. The scenery with a mix of mountain and city view.
You can leave your luggages at the informations after checking out, they have a room provided specifically for those which is great!
I would recommend this hotel to everyone traveling to Macau, if you find a reasonable price hotel with superb cleanliness and comfy. This hotel is the choice!
GGuest UserPros,
- Stunning view with cleaned windows - unlike others without proper maintenance.
- Functional AC & temperature control
- Clean bed/washroom with sufficient toiletries
- 5 restaurants with different types of cuisine
- Gym & outdoor pool
Cons,
- Bit far and no shuttle from HZMB Macao Port. Not much to walk/visit around the hotel area.
- cockroaches(alike)/insect was found on the bottom of the pool, though lifeguard took immediate action, still a big minus
- we arrived earlier than we expect and understood the check-in time not available till 15:00 but the receptionist kept repeating the check-in time without other solutions nor asking us to take a seat/wait/whatever.
It sounds like, not my problem that you arrive earlier, and bothering him to check out other customers which they had no customers to checkout at that moment.
Overall,
Reasonable price, stunning view and well equipped gym. We had a wonderful stay last year but not this time with such reply from the beginning of the stay and poor pool hygiene.
GGuest UserQuick check in and out. Staff at front desk were nice and helpful, and had offered very useful information and advice. The room was spacious, neat and clean, and was well maintained. Would stay at the hotel again if visiting Taipa again.
TTravelwithmandyClean, comfy hotel with friendly staff. There is Lafayette below the hotel with some restaurants, movie theatre and a supermarket in the basement.
No chance to use the facilities so cannot comment on that.
The room was nice with a nice view. Although I did not take pictures of my room, the photos you see on the website does match what you get. I would stay there again.
KKmmmyUpon entering this hotel,you can feel the exhilarating vibes, and wonderful services!!
Hotel accommodation in Macau is very expensive at sometime and I have learned this place so much worth it!i have enjoyed a lot and all is well during my stay here..
The room is big,clean and very relaxing….
The swimming pool is so nice, stress reliever!!
The staff are very approachable and kind.
The food is so delicious!!
Thanks Casa Real….
MMel HeytsyuRoom is spacious and clean Location is okay its near grand lisboa within 5-15 mins walk and maybe 20mins walk in senado square. Front desk is friendly and accomodating. However staff in pool area doesnt speak much in english and we encounter unpleasant service in swimming pool area,staff prioritize what they called “ the Regular chinese old woman” that always goes there and she acted like she own the swimming pool and staff there gather in a corner talking pointing and looking at us and we know theyre talking about us and as we make ourselves enter in the swimming pool.like we have a common sense and know what we are doing and we are just on the side of the pool and they keep on like bothering us that we should be just on the other side when we are just on the corner minding our own business coz that old woman feel entittled and thinks that she owns the place! It make us feel bothered instead of being relaxed swimming we felt unwelcomed. We ended up getting pissed and left and we go to the shower room and we just touch a towel and one old woman again get angry out of nowhere and says not to touch the towels and she asked if we are from philippines and said we must needed to be assisted and not to touch things.We just entered the shower room for like 10 seconds and ended up having this heated argument with the rude lady and the staffs just keeps on yapping to each other with their language instead of settling the misunderstanding between us and the old lady . not leaving us like we didnt exists.before we enter one kind staff said we can take towels in that shelves and later on the staff explains that those old chinese rude womans are regular there and we just need to let their rudness slide not sure if the hotel tolerate this kind of guests behavior. We got offended as first timers to checked-in to your hotel and your so called “regular”makes your guests feel uncomfortable and unwelcome and ruined our experience instead of having a good one. They obviously can be defined as “Racist”.
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