City of Dreams Hotels in Macau

My family and I just wrapped up a wonderful 2-night stay at Nuwa Hotel Macau, and wow – we’re already planning our return! From check-in to check-out, every interaction felt personalized, warm, and genuinely thoughtful. Here’s why Nuwa stands out: ✨ Standout Staff Shoutouts: - Tiffany at Front Office was an absolute gem! So welcoming, efficient, and sweet – she set the tone for our stay perfectly. - Bellboys were always alert, helpful, and ready with a smile whenever we needed assistance. - Housekeeping deserves huge praise! They arranged a shower chair for my elderly mom during turndown service – no fuss, just pure kindness. ❤️ - Gym Attendant Arnold went ABOVE AND BEYOND! Not only was he super friendly, but he personally escorted my mom to the changing room and ensured she felt comfortable. The entire gym crew & safeguard team showed incredible patience and care toward her – it meant the world to us! 🍽️ Room Service & Integrity: We did hit one small snag: we ordered room service and discovered mould in a yogurt. We simply informed the team to prevent other guests from experiencing the same. Their response? IMPRESSIVE. They immediately apologized, checked their entire stock, assured us of food safety protocols, and waived our entire room service bill as a gesture of goodwill. No excuses – just accountability and action! 🎯 Management That Listens: At checkout, **Front Office Manager Man personally apologized for the yogurt incident – a classy touch that showed real ownership. It wasn’t just about fixing a mistake; it was about valuing us as guests. 💯 Final Verdict: Nuwa isn’t just a hotel – it’s a place where **staff treat you like family**. Their attention to detail (especially for elderly guests), proactive service recovery, and consistent warmth made our stay unforgettable. **HIGHLY RECOMMEND** for families, couples, or anyone seeking luxury *with* heart. We’ll 100% be back soon! Thank you, Team Nuwa – you’ve set the bar sky-high!👏🏼💫

The ambiance is excellent, facilities are new, and the experience was top-notch. Both the international welcoming staff and room service were great. What's particularly noteworthy is how quiet it is compared to other hotels in Macau, making it perfectly suited for business trips. The complimentary minibar snacks and drinks are a thoughtful touch, free and replenished daily – a definite highlight!