Luxury Hotels in Gurugram

"Good breakfast the team is really good Jyoti from housekeeping would ensure room is perfect. 2 staff who could not speak gave good service the hotel Concierge was very supportive"

"The hotel facilities are very good and well-maintained. The service is top-notch. Highly recommendd to anyone visiting Gurugram!"

"We enjoyed our stay. Everyone was very helpful mostly the *** from housekeeping and the porters. The Christmas vibe was amazing and everyone was always smiling. Breakfast was so flavourful overall ambience 10/10. Would recommend to everyone"

"If I could give 10 stars for service I would! The staff are really nice and polite. Room is huge and comfortable and food is delicious. This hotel is good for business travelers to the offices in the area but there isn’t much else around there."

"Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent. I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price."

"The staff are friendly and helpful. The room is neat and tidy, but with some stinky smells, which gives us the uncomfortable feeling."

"Excellent service and facilities. Close to the airport and generally good if you have any work around the area."

"Whoever trying to book this hotel through trip.com has to be careful of potential payment issues throughout your stay. When I was checking in at the reception, I was told that the hotel haven’t receive any payment from trip.com’s partner. Hence, they have to ‘charged’ a pre-authorised sale (which wasn’t refunded to me yet, I’m still waiting) because I don’t want to waste time waiting for travel agencies and hotel to deal with this. (I have fully paid my stay to trip.com). I have contacted trip.com several times on this issue and all updates I have received was that payment was successfully made but even after checking out, the hotel reception keep telling me and calling my WhatsApp that no payment have been received yet. I’m annoyed throughout my stay and even after my stay. Other than that, In terms of my stay experience, overall it is still okay. The hotel decorated one of my room for my grandmother’s birthday which is great and the room is spacious enough. However, the room is a bit old and definitely would help with some refurbishment especially the washroom. I also see stain which suggests cleanliness needs improvement. The hotel breakfast buffet was great with many options (but not suitable for meat lovers) and restaurant staff was helpful. I also had dinner at the hotel restaurant and the experience was just ok. Also, I wouldn’t recommend this place for tourist who intend to visit Delhi’s attractions as there is a distance."

"I am extremely happy with my stay at the Grand Hyatt. I do thos every year. It was my anniversary and Celine (don't know the correct spelling, maybe Selene) was so kind in arranging cake for us. Divyaansh at Checkin was so courteous and professional, kindly helping us bring our bags to the room. His manager was also great, and remembered us from our stay last year. Forgot her name but she really exhibited her leadership skills. At checkout, Alisha was very helpful and kind, so was her manager (didn't get her name). They walked us all the way to the door. Kind gestures like these matter alot. Amit also showed great service by helping us with our bags, and Vinay at the front door too was so polite and helpful with our bags. Location is also alright. 35 minutes to airport if no traffic, half an hour drive to DLF Cyberhub for great dinner. Oh and in winter time they serve some delicious hot chocolate as a welcome drink. Their breakfast was also fantastic. I got to try local delights I don't usually have time to try like the Bun Maska. 10/10 recommend Grand Hyatt!"

"Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity. We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment. Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us. During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane. The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene. Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds. Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts. We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future."