Jinjiang Star Hotel (Luoyi ancient city store, East Zhongzhou Road, Luoyang) Reviews
Jinjiang Star Hotel (Luoyi ancient city store, East Zhongzhou Road, Luoyang)
34 Zhongzhou East road, Chanhe Hui District, Luoyang, Henan, ChinaSee Hotel Details
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1 night
Guest Reviews
9.1/10
Good
2463 review
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Verified reviews
Location9.1
Amenities9.0
Service9.2
Cleanliness9.2
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All reviews(2463)
Positive reviews(2361)
Reviews with photos/video(307)
Convenient location(345)
Close to metro(208)
Classy environment(162)
Convenient parking(161)
Friendly front desk staff(149)
Quiet & comfortable(108)
Small room size(61)
Convenient public transportation(32)
Negative reviews(102)
Guest User
Standard Queen Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Sep 1, 2025
Gooooooood!
Response from Property: 尊敬的賓客您好:非常感謝您對我們酒店的評價,我們會再接再厲、不斷進步;十分期待您的再次光臨,祝您生活愉快!
WuxingdeMe
Deluxe 2-bed Room
Stayed in Jun 2025
Family
17 review
10/10
Outstanding
Posted on Aug 1, 2025
The room was nice, with relatively new facilities and excellent hygiene. The room was a perfect size; a larger room would have seemed empty. All sightseeing spots are within 3 kilometers, and there are plenty of delicious and affordable snacks nearby! Parking was also very convenient, with a large parking lot. Great review!
Original TextTranslated by Google
Response from Property: Thank you for your review. A hotel is like a post station, with people coming and going, some arriving and some leaving in a hurry. Jinjiang Inn Zhongzhou East Road Luoyi Ancient City is your best choice for your journey. We will provide you with attentive service and a comfortable environment to make your journey wonderful! We look forward to seeing you again and wish you a happy life!
Guest User
Standard Queen Room
Stayed in Jun 2025
Family
7 review
10/10
Outstanding
Posted on Jul 11, 2025
This is my second stay. The hotel is very close to the subway entrance, making check-in convenient. The front desk staff upgraded me to a king-size room free of charge. The bedding is comfortable and clean. The hotel is conveniently located, very close to Luoyi Ancient City. The hotel service is good, with canned and bottled water available. The room is well-equipped and easy to use. I will continue to support it.
Original TextTranslated by Google
Response from Property: Dear old friend, seeing the words "Second Stay" instantly made us as happy as seeing a family member who often visits us! Thank you for choosing us again and for remembering so clearly the small pleasure of upgrading to a king-size bed room. Saving you a comfortable sleep, with the subway and Luoyi Ancient City just steps away, is our greatest sense of accomplishment. Thank you for your continued support. We cherish every encounter as if it were our first. When you walk through our door again, we'll be smiling and making our beds as clean as ever and say, "Welcome home!"
Guest User
Standard Queen Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 8, 2025
This stay truly exceeded my expectations! The hotel's location is fantastic, with a subway station right outside, making it incredibly convenient for both tourist attractions and the shopping district. The room was spotless, the bedding soft and comfortable; I couldn't get up from it once I laid down. The soundproofing was also excellent, allowing for a peaceful and restful sleep.
I especially want to praise the front desk lady. She was incredibly friendly and helpful during check-in, and even offered suggestions for nearby restaurants and attractions. She was incredibly thoughtful. The breakfast was also extensive, with both Chinese and Western options, and the flavors were excellent. I never felt the pressure of filling up every morning.
With such a great value for money, I'll definitely stay here again next time I'm in the area, and I've already recommended it to my friends!
Original TextTranslated by Google
Response from Property: Hello! We are incredibly pleased with your review and thank you so much for sharing your detailed stay experience! Your satisfaction is our greatest motivation. We are honored to hear that you have given high praise for our hotel's location, room facilities, service, and breakfast. We always strive for attentive front desk service and comfortable accommodations, and we are delighted that you have recognized these. Thank you very much for recommending us to your friends; it is a great sign of trust and support for us! We look forward to bringing you the same wonderful experience next time you visit us. We wish you a happy stay and safe travels!
Guest User
Superior 2-bed Room
Stayed in Mar 2025
Family
4 review
4.0/10
Posted on Apr 7, 2025
The service awareness is extremely poor. We booked a superior twin room early (because the bed is 1.35 meters, slightly wider), and told the store that it was two adults and two children (two ladies with daughters). As a result, when I arrived at night, I was told that there was only a room next to the front desk in the lobby on the first floor, as shown in the circle in Figure 1. This place is really weird. I have never seen a hotel set up rooms here. It is too ugly. We asked to change rooms, and there was a business double (bed 1.2, too small, our child is 10 years old) and a family room. The front desk said that only business doubles can be adjusted, and family rooms cannot be adjusted. It was about 11 o'clock in the evening, and it would rather be empty than upgraded. The manager who was contacted at last said for a long time to adjust it.
The next morning, we were in a hurry to eat, so I took the two children down first. The security guard asked for tickets at the door. The cafeteria aunt gathered together to eat and said that if there was more than one child, one child's fee would be charged. Later, she changed her words and asked for money for each child. The dialect was very serious, and she said it while eating. It took me a long time to understand. I said I would ask my companion how she discussed with the front desk when she arrived. Since I was in a hurry, I asked the two children to get food first. At this time, the security guard, who was almost 1.8 meters tall, scolded the two children, saying that they were not allowed to eat without paying! I was both angry and shocked at the time. I had never seen such a low-quality security guard scolding two 10-year-old girls. I said I wanted to complain, and the security guard said, you can complain wherever you like!
Later, my companion went downstairs and said that the front desk did not say that the children were charged when they checked in yesterday, and gave two breakfast coupons, so naturally they thought that the children were free. I later asked the front desk about the breakfast rules and paid the breakfast fee.
When I slept at night, I didn’t know what the quilt cover was made of. It made a loud noise when I turned over. Not only did I not sleep well, but it also affected others.
There was no mineral water in the room, and there was no kettle. If you want to drink, you have to ask now!
The security guard was almost 1.8 meters tall. He would appear in different places every day, sitting in the guest lounge at the front desk, or sitting in the restaurant, or wandering around the building. I don't know if this security guard is the boss's elder or something, he is more leisurely than the guests and more unreasonable than the boss! I am really drunk
There are few types of breakfast, very stingy.
I have traveled all over the country with my kids, and this is the hotel with the worst service I have ever seen!
It can be said that it has brought shame to Luoyang's cultural tourism, and has had a negative impact on the ancient capital of 13 dynasties and the hospitality of Luoyang people. Don't stay here if you want to stay in a good mood when traveling, believe me, this hotel is not worthy of you!
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your unpleasant stay and would like to express our sincere apologies on behalf of all the hotel staff. The front desk is staffed 24 hours a day. If you have any questions, dissatisfaction or need help during your stay, you can contact the hotel front desk at any time and we will promptly answer your questions. We apologize to you again and look forward to your next visit. I wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Mar 2025
Traveling with friends
4 review
5.0/10
Posted on Apr 21, 2025
The room type with full buffs is just a single room.
I booked so early in advance, not to let you stay in a room that is right in front of the front desk (you can clearly hear the front desk making and receiving phone calls) and is very small.
The breakfast is extremely simple, avoid it! Don't choose it if it is not necessary!
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry that this stay brought you such an unpleasant experience. We feel deeply guilty and remorseful for the problems you reported. Regarding the room type arrangement not meeting your expectations and failing to meet your needs, we have immediately launched an internal review and process optimization. In the future, we will strengthen the communication and confirmation of room type allocation to avoid such situations from happening again;
Guest User
Standard Queen Room
Stayed in Mar 2025
Traveling with friends
3 review
2.0/10
Posted on May 14, 2025
Very bad... I thought the chain hotel would be guaranteed, but after I put my luggage down and went out for a walk that day and came back to the hotel, I was not satisfied, so I checked out that night. He charged me for the whole night and rented it to someone else. It was really amazing. I don't want to argue with him about this. I can't let this ruin my mood when I go out for a trip. At the same time: I haven't stayed in a house that requires a deposit for a long time. It's so shabby. I don't know what I have to deposit! I don't understand. The deposit was not mentioned when I checked out. It was several days after I checked out that I remembered that the deposit was not given to me.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Xiaojin is very sorry for your unpleasant stay experience. After seeing your comments and questions, Xiaojin checked the situation as soon as possible. You originally booked to check in on April 16 and check out on April 21, a total of 5 nights in 2 standard double rooms. You checked in at the front desk at 13:57 on the day of check-in. First of all, I sincerely apologize to you. Due to the large number of customers during the flower season, I am very sorry that I did not arrange the two rooms for you in adjacent locations on the same floor. After checking in, you reported that the room you stayed in was small, and your companions reported that the bathroom in the room you stayed in was small. After receiving your feedback, the front desk arranged for you to visit other room types as soon as possible. If you are satisfied with the room type, you can change it. After visiting other room types, you notified the front desk that you would not change other rooms, but you need to change rooms with your companions. You contacted the hotel front desk at around 22:00 on the night of your check-in and needed to cancel the room you stayed in. Because the time period you canceled had indeed passed the free cancellation time, the front desk communicated with you and reached an agreement. You paid the room fee for the night of the 16th, and the remaining 4 nights were fully refunded to you. You checked out at the front desk at 22:13 on April 16. After you checked out, the hotel can sell the room normally, but you did pay the room fee for April 16. If you need to stay in the room that night, you can also choose not to check out. The right to use the room that night definitely belongs to you. Xiao Jin also verified the deposit issue you reported. The deposit is the deposit paid for collecting the room card separately. I am very sorry that the front desk did not return it to you as soon as possible when you checked out. Because there was another room in the order that was normally checked in, the front desk did not confirm the deposit when you checked out. I am really sorry for the trouble caused to you. The hotel must strengthen the front desk training, confirm the deposit and other fees for modifying orders and canceling orders under special circumstances; to avoid such problems from happening again. On behalf of all the hotel staff, Xiaojin would like to express our sincere apologies to you again. We are really sorry and wish you a happy life!
Guest User
Standard Queen Room
Stayed in Mar 2025
Traveling with friends
16 review
2.0/10
Posted on Apr 17, 2025
Bad review I didn't like the fact that when I checked in, they said they would upgrade me to a big bed. After we went in, yes, the bed was big, but the room was really small, with bedside tables. There wasn't even a drawer, and no table. There were a lot of mosquitoes in the room, so we asked the front desk for mosquito coils, and he said there was none, only mosquito coils. After getting the mosquito coils, we entered the room and found that there was no plug to plug in the mosquito coils, so I went to the front desk to ask and ask them for one. The front desk said yes. After a while, someone came and we opened the door. He asked if there was no plug to plug in the mosquito coils? I said yes. He said he would take a look, and he looked left and right there. I was very surprised, because I said there was no one, so why did they send someone here to confirm it? Do you think I'm lying? Is a plug valuable? Are you worried that I stole it? Shouldn't someone bring something with them first? Is it so difficult to get a plug? The room is really small, the toilet and the sink are so crowded, it's really cramped, and they dare to charge so much money, I don't think it's worth 100 yuan
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay and taking the time to feedback the details of your experience. We are deeply sorry that we failed to meet your expectations. You originally booked a standard double room, which has a 1.5-meter bed configuration. When the front desk checked in, we saw that there were 2 adults and 1 child. The 1.5-meter bed was crowded, so we upgraded you to a superior double room for free, which is equipped with a 1.8-meter bed. The hotel regularly has a professional pest control company to carry out pest control. You reported the mosquito problem. We have contacted the pest control company and will come to your door to do an overall pest control in the near future. The connection omission of mosquito coil equipment is a major dereliction of duty in our service. We sincerely apologize for your repeated communication but failed to solve it in time, and even caused misunderstandings due to the confirmation process of the staff. Various types of mosquito repellent products have been supplemented, and the front desk and guest room collaboration process have been retrained to ensure more efficient demand response. The opinions you mentioned have been followed up as key rectification items, and we look forward to inviting you to experience it with a more perfect appearance in the future. I apologize to you again. I wish you a happy life!
superin
Deluxe Queen Room
Stayed in Mar 2025
Couple
3 review
1.0/10
Posted on Apr 14, 2025
1. The deluxe king-size room I booked is less than 20 square meters in actual size.
When I coordinated the exchange, they said it was the largest one. I don't believe that the deluxe king-size room is less than 20 square meters (it was only 8 o'clock when we checked in. There were no other larger rooms at that time?)
2. There is a wall outside the window, which is equivalent to nothing. The light is poor and airtight
3. The toilet has a smell, and there is a pungent smell from the sewer
4. The sound insulation is poor, and the sounds from the corridor and the restaurant upstairs are one after another
5. The breakfast is too bad, perfunctory breakfast, and they still charge for it. It's okay that there is no noodle and rice noodle area, but there is only an instant noodle area for cooking instant noodles; it's okay to cook instant noodles, but there is no bowl, and it's okay to find a bowl with great difficulty, and the tableware is not clean!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. Xiaojin is very sorry for your unpleasant stay. On behalf of all the hotel staff, we apologize to you. The hotel front desk is staffed 24 hours a day. If you have any questions or need help during your stay, you can contact the front desk at any time and they will handle it for you in time. We look forward to seeing you again and wish you a happy life!
Response from Property: 尊敬的賓客:感謝您抽出寶貴時間留下如此細緻又走心的好評!“地鐵口出來就能看到”——這份便利正是我們選址時的初心;而您對周邊景點、地道美食、親民價格的點贊,也讓我們倍感欣慰。為了不辜負這份認可,禮賓部已悄悄更新了“隱藏美食地圖”和“錯峯打卡路線”,下次您再來,我們會附贈一份獨家攻略,讓您繼續避開人潮、吃得盡興、玩得從容。期待與您再度相遇,繼續把這座城市的温柔與煙火氣,一併送到您眼前。祝您旅途常新,萬事順心!