Homm Souvannaphoum Luang Prabang, part of Banyan Group Reviews

Response from Property: Dear Anonymous, On behalf of Homm Souvannaphoum team. Thank you for taking the time to share your experience with us. We are truly delighted to hear that you appreciated the unique artistic charm of our hotel. Your feedback is highly appreciated. Once again, thank you for choosing to stay with us, and we look forward to welcoming you and your family back in the near future. Best regards, Suphot Wongnansue Hotel Manager

Response from Property: Dear Valued Guest,On behalf of Angsana Maison Souvannaphoum team. Thank you for your wonderful review! We are overjoyed to hear that you found our hotel and rooms not only beautiful, but also clean, tidy, and comfortable. It's also delightful to know that you appreciated the lovely scent of our in-room amenities, and that our friendly and attentive team made your stay even more memorable. We're thrilled you enjoyed our breakfast and the complimentary bikes for exploring the area. Your recommendation means the world to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the near future.Best regards,Navig PuangthaisongOperations Manager

Response from Property: Dear ThelifeofRiley, Thank you very much for choosing the hospitality of Angsana Maison Souvannaphoum and taking your time to share your experience with us. It is very important for us to consistently provide intuitive exceptional services. My team and I are extremely delighted that your overall experience with us was the wonderful and memorable one as your happiness is always our top priority. Ultimately, my team and I do hope that we will be given other opportunities to be of service to you again when you return to Laos next time. With best regards, Pitchaya Jirathumtanakul Hotel Manager

Response from Property: Dear 花园翼双人床房, Along with the team of Angsana Maison Souvannaphoum, I would like to thank you for staying at our hotel. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel, thank you for your comment regarding mosquito repellent it was too strong, we are taking this comment for our further improvement. We hope to welcome you back to Angsana Maison Souvannaphoum in the future. With best regards, Navig Puangthaisong / Operation Manager

Response from Property: Dear Phusanisa,Along with the team of Angsana Maison Souvannaphoum, I would like to thank you for staying at our hotel on your recent visit to us. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Luang Prabang. With best regards, Pitchaya Jirathumtanakul Hotel Manager

Response from Property: Dear valued customer, thank you for your recent visit to our hotel in Luang Prabang and thank you for your great review. We feel appreciate your valuable time writing feedback for us. Our team and I are looking forward to welcoming you and your friend or family in the near future when you visit Laos again. Best regards, Pitchaya, Hotel Manager

Response from Property: Dear valued customer, thank you for your recent visit to our hotel in Luang Prabang and thank you for your great review. We feel appreciate your valuable time writing feedback for us. Our team and I are looking forward to welcoming you and your friend or family in the near future when you visit Laos again. Best regards, Pitchaya, Hotel Manager

Response from Property: Dear George Leung, Along with the teams of Homm Souvannaphoum LuangPrabang, I would like to thank you for staying at our hotel. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. We hope to welcome you back to Homm Souvannaphoum in the future.With best regards, Suphot Wongnangsue Hotel Manager

Response from Property: Dear Juxia Fenty, On behalf of the team at Homm Souvannaphoum, thank you for sharing your feedback regarding your recent stay with us. We deeply regret to hear about the inconveniences you encountered. Please accept our sincere apologies for the issues you mentioned. We are currently addressing to all concerns especially first touch at front office. Your feedback is invaluable to us as we strive to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience. Warm regards, Suphot Wongnangsue Hotel Manager

Response from Property: Dear Mrgu YYFirstly, let me express my sincere apologies for the inconveniences you have experienced. We simply failed to deliver the service you rightly expected. Each of disappointing that you outlined will be comprehensively reviewed with all concerned who will ensure service recovery initiatives put in place to prevent recurrences. We hope that you will not allow this incident mar your perception of the Homm Souvannaphoum LuangPrabang We do hope that you will bestow other opportunities on us to be of service you in the future. If there is anything I can be your assistance please do not hesitate to contact me directly.Best RegardsSuphot WongnuangsueHotel Manager

Response from Property: Dear Value CustomerSabaidee! Along with the team of Homm Souvannaphoum, I would like to thank you for staying at our hotel on your recent visit to Luang Prabang.Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. And We will take seriously to handle with your highlight as soon as possible.Please do not hesitate to come back and visit us again next time you are in Luang Prabang.With best regards,Suphot WongnangsueHotel Manager

Response from Property: Dear Yebaihe01520,On behalf of Angsana Maison Souvannaphoum team. Dear Valued Guest,Thank you for taking the time to share your experience with us. We are truly delighted to hear that you appreciated the unique artistic charm of our hotel and the convenience of the almsgiving ceremony right at our entrance. It is our pleasure to provide such culturally enriching experiences for our guests.We are also pleased that our front desk staff, Noon, contributed positively to your stay with her exceptional service. We will certainly pass along your kind words to her. Your feedback is highly appreciated, and we remain committed to ensuring that every aspect of your stay is as comfortable and memorable as possible.Once again, thank you for choosing to stay with us, and we look forward to welcoming you and your family back in the near future.Best regards,Navig PuangthaisongOperations Manager