Radisson Blu Hotel, London Leicester Square Reviews

I can't believe that this is a 5 star hotel, the state of the room was terrible, tatty and dated. We had asked for a twin room and ended up with a double and camp bed, not ideal for a 21 year old to sleep on. We spoke to reception and they just shrugged. I looked up more reviews and see that there are a lot of complaints about the tired rooms so I assume they are use to it. I saved up to get a nice room, it is a lot of money to me, maybe they only care about their rich regular guests or do you get a bad room if you book with a discount. I was so disappointed as it was a birthday treat or my son. The only positive was breakfast which was great and friendly staff. I will attach photos to show the state of the room.

Amazing location and nice staff for help for nice visitting in London.

Very small room. Damp carpet

Close to Leicester Sq. and Piccadilly Circus, with Lego / M&M, and China town next door. Super convenient. Got upgraded to suit and my room is huge. Hotel is not newly decorated but still good.

Excellent Location …but cleanliness can be improved.

Good location

I am writing to express my disappointment with the service provided by your hotel during my recent stay. As you are aware, I had booked a twin bed room at your esteemed five-star hotel in central location. However, upon arriving at the reception, I was informed that the room was not available. Instead, I was given a room with one double bed for two adult males. This was unacceptable and completely contrary to my booking request. As a guest, I expect the hotel to honor my booking and provide the room that I had reserved. Moreover, I trusted your hotel to provide top-notch service given the reputation and standard of a five-star hotel. This level of incompetency and disregard for the customer's booking request is not what I expected and is unacceptable. Therefore, I am requesting a refund for the room that I stayed in as it did not meet my expectations or fulfill my booking requirements. I would appreciate it if you could process the refund as soon as possible. I hope that in the future, your hotel will ensure that such incidents do not occur and that all guests receive the room that they have reserved. Thank you for your attention to this matter. Sincerely,

Close to everything and landmarks, the hotel in general deserves praise.

Facilities: As it is an old hotel, the facilities are inevitably a little old, but it does not affect the use. The bed is very comfortable, like cotton candy, which may be something that some Chinese people cannot get used to, but I like it very much. Hygiene: The sanitation work is done well, but the only drawback is that there is no handheld shower. Environment: Simple and capable style, Chinatown is nearby, just a few steps away, safe and guaranteed, if you stay during Christmas, there is a Christmas market next to it, which is very convenient.

A very good experience, I will come again next time

It is on the edge of Chinatown, a 5-minute walk away. The room is not big, but the facilities are relatively complete and the breakfast is quite rich.

Room facilities do not match the five-star hotel

The room is smaller than expected, but other than that, the hardware and software are very comfortable, and the buffet breakfast is rich.

Beautiful building, the bathroom is a bit small, but everything else is fine. Breakfast is average, but there are a few restaurants to try, and the coffee shop in the garden is very popular.