Premier Inn London Waterloo (Westminster Bridge) Hotel Reviews

This hotel has great location, decent size clean room, but very few amenities in the room and the hotel. There is no fridge, no safe, no gym and no laundry room. So if you are looking for something simple, this hotel is good when the price is right.

Most staff awesome, one or two didn’t know what they were doing on the check in counter. What an amazing view and a good breakfast! Thanks

The accommodation is very good, the transportation is very convenient, then I can sleep freely in this room, then the sound is also relatively low, very good experience, next time I will come back.

Nice, clean little hotel. Perfect location friendly staff, pleasure to stay A+++

Great hotel. Top location, just a 5-minute walk to Waterloo Underground.

Very convenient transportation

There is no electric iron, and there is a smell in the room. You can't open the window to let out the smell. You can only take charge after 3 o'clock. Except for the location near Big Ben, everything else is normal.

The toilet smells a bit stuffy, but the bed has one big and one small

The room is in a great location

We stay at premier inns all over the country. They are all excellent value for money and this was no exception. However we particularly wanted to stay at this one as my husband was born here at the Lying In Hospital in 1948. We stayed in a room on the 10th floor with a view of the London Eye. Very quiet. We did wonder if we were the only guests! On leaving a staff member showed how to see the original part which was absolutely fascinating. There was a history of the hospital and framed photographs. The beautiful original tiles were still there. I would recommend the new Weatherspoons at Waterloo station for a lovely breakfast.

Room - Amazing view from room, very clean, comfy beds, quiet. Location - great location a few minutes walk from London eye. Very central. Food - we stayed for breakfast only. Was very nice, hot and always stocked up. Staff - friendly and helpful and go out of their way for you. Helped with directions and decorated our room for my goddaughters 13th birthday. Also kept our luggage for us on arrival and departure. Highly recommend

The staff were very friendly and the place was well organized, although they kept asking about food allergies every morning during our 7-day stay, which felt a bit repetitive. We requested room service and an extra pillow, both of which were handled well. Our bags were securely stored in the luggage room upon arrival and departure. The location was excellent—we chose it specifically for its proximity to Waterloo Underground station, which connects several lines. It’s also just a short walk around the corner to Elizabeth Tower. From our room, we had a partial view of the London Eye, and many bus tours start right next to Waterloo station. The only minor inconvenience was needing to have our keycards reissued three times over the 7 days because they stopped working for some reason. However, the staff quickly resolved the issue and apologized. We will definitely stay here again the next time we visit London.

The hotel is in a nice area, and the staff were great. However, the road it’s on can be pretty loud, making it difficult to sleep due to noisy motorbikes late at night, especially around midnight. The rooms were clean, and the bathroom was nice. The breakfast offered was typical of Premier Inn hotels, but the tea could be improved. The pie I had tasted like it had been frozen and then reheated, and it wasn't served hot. On the plus side, the hotel is conveniently close to the underground and near the London Eye. Overall, I would recommend this hotel, but if you are sensitive to noise from traffic, I would suggest considering a different Premier Inn.

What a find this hotel was, the location is perfect. Customer service was amazing and I must give a shout out to Raluca on reception, her customer service was amazing she was so kind and helpful. We had a room on the 14th floor and the view was amazing. The room was clean and the beds were super comfy. Breakfast was well stocked and great. I would 100% recommend this hotel and plan to stay here again.