Hotels near Catford Bridge, London

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

We stayed for three nights with our two young sons. The location is great. We had driven but my husband found a multi-storey car park not too far away so we parked our car there. It was very hot in London when we visited and the windows of the apartment wouldn’t open very far. As there was no air conditioning, this made the apartment very hot and it was pretty impossible to cook it down. Fans were supplied but then just circulated the hot air. The apartment was well laid out, everything we needed and so helpful to have a washing machine when travelling with little ones. There was a Tesco Express over the road so we were able to stock up on essentials. There was a view of the Shard from the living room but the windows were very dirty so you couldn’t see it that well. Nothing that would put us off staying again but possibly not in the height of summer when the heat is a bit of an issue.

I stayed here for 3 nights while working at an event at the nearby ExCel. After travelling from Scotland and spending the afternoon in the centre setting up for an event, I was looking forward to a clean and comfortable room to relax and have a good night sleep in. That’s exactly what I got. The room was bigger than I expected, very comfortably furnished and super clean. I liked being able to open the window as I like fresh air coming in. There was plenty of external noise from both the building site at the back (which my room was facing, but I was out working all day so didn’t bother me), and overheard aircraft. However, I never heard a thing at night with the window closed and I slept really well every night. Breakfast was very enjoyable, good quality, good selection, freshly cooked and well presented. It was ideal for starting my busy days. This hotel was absolutely perfect for my needs. Close to the venue, and a room which was lovely to come back to after very busy days to unwind and relax in. If returning to this area again, it will definitely be my first choice to stay.

As I was working at a convention at Excel this weekend this hotel is certainly perfectly situated within a 3 min walk. I arrived Friday evening and was met with a completely soulless and uninspired welcome. The room (I was on the 9th floor) was spacious and certainly clean on arrival. I've stayed in several Novotel's recently, but the design here again is lacking in any individuality and feels very oppressive. A large bathroom, lighting was adequate, and for some odd reason the designer felt there was a priority for an electric opaque panel that could allow your guest to watch you shower if they wanted?! Thankfully I was alone, i wouldn't have wanted to share as every time the bathroom is in use the entire room lights up as the light bleeds through the floor to ceiling panel. The bathroom seemed lacking in any toiletries, and had nothing in the shower cubicle so I had to use the hand soap (I normally pack my own but other experiences in this chain gave sufficient toiletry options). In the morning I discovered the drain was blocked and so I partially flooded the bathroom as I hadn't fully noticed, it took nearly 10 minutes for the water to eventually run away. A call to reception got this fixed for my return that evening. Frustratingly as a tea drinker I am always baffled as to how coffee drinkers get so many options, but I only get 2 satchets of breakfast tea. Prob in 7/10 hotels I now stay in housekeeping always fail to acknowledge that I have only drunk tea and don't bother to replenish, something I only discovered as I woke up at 5am. Is it really that hard when they have replaced the milk? My room was warm upon arrival, so I dialled the control off. I woke several times in the morning due to the heat, opening the window made little difference as there is no air flow and just the sound of outside units whirring. I turned the control off but it made no difference and after a weekend its stifling, not helped when housekeeping leave the mirror light on which generates yet more heat. The bar was a miserable experience, the staff are completely unwelcoming, barely speak to you, don't listen to your order and seem unable to even acknowledge you. 2 friends came to meet me on Saturday night and had the same experience so we opted to go to another hotel bar for drinks and food instead. On arrival I had asked for the wine list/bar menu, but was told what I was given was completely outdated and incorrect...so why is it not replaced? Breakfast was OK, again just lacking in any form of customer engagement. All in all it was a functional space with a comfy bed but in this area it comes at a premium. It's a spacious hotel that just lacks any warmth, either in the decor OR in the customer interaction from the staff. I stay in several of the other chain's hotels up and down the country so was a little surprised by this experience, I won't be staying here again on my next visit to Excel.

The perfect hotel to enjoy the view of London as it is an attraction itself. You can enjoy the sunset and sunrise as you are chilling on bed with your beloved. The service is really amazing and efficient. The breakfast is really good and full of diverse foods. Sky pool and spa were closed but we have enjoyed it before and it was amazing. The only negative point to be fair is the gym which is not amazingly equipped in term of lifting equipment. I definitely recommend this hotel for every couple that want to have an unforgettable stay in London.

The entire staff at this location has gone above and beyond to make our stay of 8 nights so memorable for my first visit to this lovely city. Flor greeted us every morning with such a warm smile and heartfelt “Good Morning” and always asked about our day before and what we were doing today. The walk to the Whitechapel tube stop was very short and access to the bus station was just across the street. Two grocery stores and several fast food restaurants within the area. I would recommend this hotel to anyone!

Hotel was great. From the moment you walk in it is clean comfortable and has a beautiful smell throughout. The rooms are spacious and the black out blinds cut out every bit of light for a perfect sleep. The staff are friendly and helpful especially so at the restaurant / bar. They have great deals (5 x peroni for £20) and the food for dinner is very nice. Breakfast was also varied and tasty. The gym is small but has everything for a good workout. Best thing about the hotel in my opinion was the spa / pool. Very relaxing to be able to lounge by the pool after using the sauna (which was a great temperature) and you are provided a robe and slippers to make it even more comfortable. The white company shower gels / shampoo and moisturiser are all very nice. Only negative is I think they have been watered down a bit. Overall great!

Amazing hotel, wonderful service and spectacular views of tower bridge and the Tower of London. Spent half of our stay staring out the window in awe. The corridors are a Bit like a rabbit warren but when you get to the suites - wow! We were blown away. Incredibly clean (and I have very high standards) - it was like we were the first guests to stay! You can feel the underground slightly but not enough to disturb our sleep or our stay. Great location and incredibly friendly staff that upgraded us -Thank you So much! Wouldn’t hesitate to return or recommend A++++

Excellent location next to Towerhill underground station. A short walk to the Tower of London and surrounding attractions. The buffet breakdast is really good in terms of choices and quality of food. The gym is well-equipped, and the indoor swimming is big. It's a pity we didn't have time to enjoy those facilities. We like the room's windows that can be opened. We let in fresh cold air at night and were able to sleep really well.

Pros: Location- very convenient, food all around, walk abit further 15-30 Mins), you can get to Spitalfields or across the river with even more options! Size: - fantastic by London standards. Staff: were mostly helpful! Helped me to arrange for transport to Heathrow which turned out cheaper than booking an addison lee by myself Cons: Stayed here on a biz trip for a week, and I wouldn't consider this a good business hotel for the following reasons: Laundry: had to make the booking on an app by myself, drop it and collect it at the reception. Not a big problem considering the cost saved but would have been good if the hotel offered a fuss free option for business travelers (wouldn't have minded paying more to be honest) Room service: had to order and make payment through the app too, unlike other hotels that you just order and settle on checkout. everything seemed a bit ”self-service” and not as convenient as i had hoped for Breakfast: Manager refused to provide a take away cup/box and let me grab a coffee/ croissant to go. Insisted the only way I could have my breakfast was to sit there though i explained i had an early morning meeting to get to. Have never had this issue on business trips at other hotels, and for this reason, would not recommend for any business travelers. Rooms: could be cleaner but perhaps just a sign of age . edges of the shelf was chipped, shower screen had mold, the wall in front of the toilet bowl looked dirty.