London Designer Hotels

We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.

Hotel is very conveniently located, being just opposite the St James underground station which connects to all the major tourist attractions like Tower of London etc. The Westminster Abbey and Parliament house are within 10-15 minutes walking distance and just one train stop away. The room are comfortable, neat and tidy and the hotel staff are very friendly.

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

The hotel lobby smells particularly good, and when we go at Christmas, a huge Christmas tree is projected on the wall, which has a festive atmosphere. There are drinks while waiting. The restaurant on the top floor is also great and worth spending. Hotel location is also very convenient, very good ~

Breakfast is good, some rooms can have extra beds, service is very good, very close to Harrods, the overall experience is good. Yes, the bed is very comfortable.

The newly renovated hotel, the epidemic prevention measures are well done, the transportation is convenient, there are subway stations and bus stops within five minutes' walk, Oxford Street and Regent Street are just outside the door, shopping and gourmet star restaurants have everything, that is, the four-star price is expensive, breakfast There are fewer varieties, and you can see the panoramic view of London on the top floor. It’s a lively gathering of friends at night

Wonderful area to be in, beautiful building and exceptional interior decor and atmosphere. Really hit or miss with the service. They can be nice or some can be in bit of a mood, so I would say the service is a bit inconsistent as well as the room cleaning service. Hit and miss. Would I come back? Probably, but would book earlier so price isn’t so pricey.

Amazing friendly staff. I booked room for my daughter to college visit around London. The staff took extra care of her and make sure she is alright. The premise is centrally located, safe and close to everything with loads of fabulous restaurants around. Highly recommend

A quiet hotel in the middle of noisy, the location is very convenient, go out is the popular neighborhood and Chinatown. Arrived at 12 o'clock in the middle of the night, the front desk staff is also particularly enthusiastic. The decoration style of the lobby and bedroom of this hotel is particularly liked. The hotel is very careful, handwritten cards, and complimentary notebooks are worth taking away.