"Decent hotel. Spacious and clean room on the top floor with a view of the square and especially the mountains. A room with a single bed was ok, same view but on the 1st floor. Perfect elevator. Decent breakfast. Be careful on Sundays, no people at reception and no restaurant in the hotel. Fortunately, there is a very good restaurant opposite. Free parking in front"

"The chalet set up was perfect. Living room and dining area to enjoy together but also everyone had an en-suite bedroom. TV could get Netflix etc on your own account. Lovely views. But beware you can hear the Folie Douce! I hope you like house music during the afternoon!! There is a kitchen and dining area but if you use it for self catering they charge you £150 so not really an advantage. The lighting in all the rooms in the chalet is terrible. Lots of side, mood lights but we found ourselves using phone torches to read piste maps or look in the wardrobes! The food was good but not amazing. A week before we stayed we were asked for our preferences which were gluten free and no fish. The menu is a set menu and if you request a different meal they charge you £15 per dish. Our meals contained gluten every night and the only real concession to this was to remove ingredients- for example instead of a leek tart. Just leeks! We would have thought for this price the chef would have made gluten free tarts! My husband and daughter who are coeliac felt cheated at every meal. Also there was 4 days worth of fish dishes which one of our party couldn’t eat and had to have an alternative each time which was awkward as we had to remind the wait staff each time too . We found this odd considering we were asked in advance what we liked to eat so the chef could prepare us dishes we liked. Breakfast was ok but nothing spectacular ie a buffet breakfast- they always ran out of bacon and wouldn’t make anymore unless prompted. Again not what we expected for the tariff. Another issue was that they really push that they have a Polaris Jeep to take you up and down the hill but the reality is you get it for your arrival and departure and collection of ski equipment then it is an eye watering £50 plus £5 per person to use (it’s 200 meters up hill from any shops etc). So again not really an advantage. Ski in ski out was perfect as was the ski room provided. Two of our party didn’t ski though so had to walk up and down the hill each day to go to the main 1800 village. Beds comfortable and bathrooms clean. NB We had to pay £150 to have a Christmas tree in our chalet as we stayed over Xmas. We would have thought this would have been just included in such a hotel. All things being equal we did enjoy our stay but wouldn’t stay again- mainly due to the food and the price. The food just wasn’t outstanding and the set menu wasn’t ideal (especially for kids and teens). For example- We had a barely cooked egg which looked blue in a cheesy sauce for one starter. We ate it but our teens didn’t. I fear much of the food we were served was wasted because it just wasn’t appealing. We did have an amazing meal of veal and another of chicken which were lovely but the other meals didn’t really stand out- just too contrived. The waiting staff were very friendly."

"From the moment we arrived we were disappointed with the service and quality received. Check in did not occur at 5pm as we were advised. This check in is already late and we had driven quite far and made sure to time it right so it was very frustrating not to be able to check in on time. In addition the help at the counter was nonexistent - every time we asked we were just told it would be "soon". We waited 45 minutes total for our check in as did many others and the reception was so full there was nowhere for the kids to even sit. During our entire stay we had no wifi or TV. We complained several times to the front desk and were told it was difficult to get a signal on the mountain. We checked next door at the hotel and they advised they had no problem. I called the front desk and asked if there was a DVD player to rent, as I had read online, and I was told there was but we had to "come see" if there were any English DVDs because the lady at the front wasn't sure. I mean this was a complete joke. WiFi is listed as an amenity and my husband needed it for work, besides the needs of the kids, it was incredibly inconvenient for him not to have it as advertised. We went to the spa facilities only to find out, when we were all in our bathing suits, that there were no towels available. I have never heard of this in a spa so we went to reception who said they could not provide towels either and we had to go to our room - outside and through the snow - to a different building to get towels. It was absolutely ridiculous. We received a ticket on the last day for parking in a "service" spot when we only parked there to get ready to load our car because we could not get up the road any closer to our chalet because the service vehicles were parking in the road! We spoke to reception and they said there was nothing they could do. It was literally the only place we could park - because the service van was in our way - and then we got a ticket. Needless to say we will never be staying at one of these properties again!"