Read genuine traveler ratings & reviews to find your perfect stay.
Posted onOct 1, 2025
Guest User
The hotel is not in the city centre, but that's why we choose it ..... for the tranquility and the quite environment.
The establishment is impeccable, we pay around HK$8xx, and have to admit this is very good value (even considering not much facilities).
The restaurant team are awesome, very attentive, eagar to assist in a warm and welcoming manner. We went for breadfast daily, and from the second day, they remember our breakfast drink!
The spa, much room for improvement...... considering the price, really would not expect ”smelly” bath robe (the price is around 2 to 3 times the price one pay at a spa parlour locally).
During my stay, the hotel is under a planned renovation construction (we were told) - work is going on even over the weekends, that was very unfortunate. Especially we are looking for a quite hotel! I really think they should state at the booking portal and let people know!
The most disappointing part is, the reception team were recommending car service to us (for our return trip to Danang). The original price quote was US$92. We booked.
On the departure day, we were asked to pay, the bill was shown in VND (local currency) and I noticed there are service charge and tax applied. So I ask if the US$92 included the service charge and tax. The reception gentleman was slight agitated and say something like ”every body knows service charge and tax are applied to bills in Vietnam”.
We were then checking the bill and tried to figure out if the US$92 were inclusive of the service charge and tax. While we were doing that, the reception gentleman told us, yes, the US$92 were already including the the service charge and tax. We were a bit itimidated then, and not wanting to further ruin our holiday mood, so we paid and leave.
The car trip was very pleasant and the driver was very polite and attentive.
When we are home, we check the bill again, and find out, we paid around US$112 for the trip. (ie, the originally quote price US$92 is not inclusive of service and tax. More so, the reception gentleman that explained the price to us, was either uncompetent or dishonest!
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Price per night from:THB 3,649
Posted onDec 5, 2025|The Scarlett Suite
thiha29
⭐️⭐️⭐️⭐️⭐️ Exceptional Stay with Outstanding Hospitality ⭐️⭐️⭐️⭐️⭐️
My stay at Scarlett Boutique Hotel, Hue was absolutely wonderful and truly exceeded all expectations. From the moment I arrived, I was warmly welcomed by the incredibly friendly, professional, and attentive staff, who made me feel at home immediately.
The accommodation was spotless, elegant, and very comfortable. The room was beautifully designed with great attention to detail, offering a peaceful and relaxing atmosphere after a long day of sightseeing. Everything was well-maintained, and the bed was extremely comfortable.
What truly sets this hotel apart is the exceptional service and genuine hospitality. The staff went above and beyond to assist with transportation arrangements, local recommendations, and every request I had — always with a smile and sincere kindness. Their helpfulness made my trip in Hue smooth, stress-free, and truly memorable.
If you are looking for a hotel with excellent accommodation, outstanding service, and truly warm-hearted staff, I highly recommend Scarlett Boutique Hotel. I will definitely choose this hotel again when I return to Hue.
With heartfelt thanks to the entire team, and special recognition to Ryan and Linda, for their outstanding hospitality and for delivering such an exceptional and memorable stay.
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Price per night from:THB 891
Posted onJan 14, 2026|Lagoon View Deluxe
JenPI was treated like royalty from the moment I arrived for my 4 night stay. Requested a much earlier check in with no problem & no extra cost. Was offered a free upgrade to an incredible much larger apartment with a balcony overlooking the lagoon. Very comfortable bed & pillows.
The housekeeping staff cleaned every day & left fresh water & fruit. The breakfast selection is huge with an 'egg station' to have your eggs cooked just how you like. I ordered dinner to my room in the evening & the food & service was impeccable. The free Yoga & Tai Chi Classes are an extra bonus & I got the chance to kayak on the Lagoon for 2 hours which is also free. If I needed help with anything I just had to message & was replied to immediately. I also requested a later check out & that was done with no problem. The staff here are absolutely wonderful, if only all hotel staff were like this!
The only flaw at the Resort is the Bird Room. I didn't know birds would be in cages & unable to fly properly. This was upsetting & I can imagine may put some people off from booking. It doesn't make sense to cage birds when you are surrounded by them at the Resort. Apart from that aspect I have thoroughly enjoyed my stay & thank everyone who made it such a memorable experience.
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Price per night from:THB 2,270
Posted onJul 1, 2026
Oksana_travelI stayed for 4 nights. The hotel is very good, and I can recommend it, but there are issues with the cleaning:
1) Broken vacuum cleaners that spread more dust than they pick up.
2) The cleaning staff bang vacuum cleaners against walls and glass.
3) Managers checking rooms after cleaning repeatedly slam doors, even though they can be closed silently. From inside the room, you can lower the door handle, and from the outside, you can tap your card. Alternatively, they could leave the door ajar if they're going in and out for checks.
Take those old, broken vacuum cleaners away from the cleaning staff! I've seen negative reviews mentioning dusty rooms. That's because the cleaning staff are simultaneously vacuuming with broken machines and scattering dust from them all over the room and corridor.
On the 20th floor, a vacuum cleaner had a broken lid latch. They've nailed it shut and secured the lid with an elastic band. When they lift the vacuum to move it, dust spills out because it's not in a bag, but just loose inside the vacuum. The vacuum cleaners themselves are also all dirty.
After the cleaning staff saw me photographing the vacuum cleaner, a young man brought another, non-broken vacuum and thoroughly vacuumed in front of me, including the seams. Before that, the female cleaner was vacuuming poorly, as if she didn't know how to use a vacuum – when you move the vacuum wand, the brush should be parallel to the floor, not at an angle.
However, both the female and male staff don't control the vacuum nozzle and hit it against walls and glass. I heard these loud banging noises every day for hours in the morning when the cleaning staff were cleaning on other floors above or below. And they start cleaning at 8-9 AM. Some guests might still be sleeping.
Behind the nightstand between the bed and the bathroom in my room (2004), there were candy wrappers and a lot of dust. I had to move the nightstand myself and ask for it to be vacuumed. In principle, it could be vacuumed without moving it, just by removing the large attachment, but the nightstand itself was very dusty on the back because it hadn't been cleaned in a long time. Meanwhile, the other nightstand wasn't as dusty. Other corners were dusty because the cleaners either don't vacuum or don't remove the large attachment, which makes it impossible to vacuum corners.
I also found someone else's reading glasses with red and blue frames under the bed. The cleaning staff should thoroughly check the room to ensure guests haven't left anything behind. Surely the person was looking for their glasses.
Overall, the room itself was very clean; the only issues with the cleaning staff were regarding vacuum usage and dusting in the corners.
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Price per night from:THB 2,153
Posted onJun 15, 2026
Guest UserThe staff is friendly and service is prompt and responsive.
The room is spacious and comfy with automatic toilet.
The onsen facility onsite is the main draw to visitors and provide a good and unique experience.
The food available for breakfast is a lot and tasty.
The resort also provide shuttle bus service to airport and train station which is very convenient.
We enjoyed our stay and will consider to stay again if we are in hue again in future.
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Price per night from:THB 2,046
Posted onOct 12, 2025|Beach Pool Villa
Guest UserHaving stayed at a Banyan Tree resort in the past, I had high expectations of this resort and I have to say, it did not disappoint me in one bit. Firstly, I have to mention the exceptional service. There is not a single thing the staff are not prepared to do in order to make your stay as comfortable as possible. Being a Muslim traveller, we had some concerns regarding the halal aspect of the menu. But I'm glad to say that the chefs understood the requirements and accommodated us flawlessly. We stayed in the pool beach villa for my daughter's 27th birthday, we booked two side by side. The villa itself was sensational. Getting up in the morning, walking on your own patio to your private pool, a stone throw away from the sandy beach, it's literally heaven on earth. Again, I will go back to the service levels because this is what truly makes Banyan Tree the special brand that it is. Thank you so much for your hospitality and your caring. Special mention to Nhi, Hung and Tan for making it extra special.
The only downside is that it's slightly off the beaten track. A night out in Danang is a 2 hour round trip. But we spent the first 5 days of our holiday doing all the exploring and Banyan Tree Lang Co was the perfect wind down before heading home.
I highly recommend anyone looking for a luxury escape in Vietnam, pick this place!
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Price per night from:THB 16,153
Posted onMay 17, 2026
Foodie_hedonistWe decided to book our last night in Hue at this hotel after accidentally passing by it. The exterior part looks much nicer than the interior, as we found out after checking in. We thought that this hotel is very new because of its exterior, but acctually it is not. The location is very convinient, close to the main area with a lot of restaurants and nightlife options. We booked a ”deluxe suite”, which was a bit more expensive, primarily because of the windows. Pay attention that the cheapest categories of the rooms DO NOT have windows, which might be dissapointing for some guests. I suggest to pay a bit more for having a room with a window. Our ”suite” was rather small and very basic. The pictures are quite realistic, so you can trust them. The rooms in the front face a constraction site, so you might hear some noise. The TV and the AC worked propely. There is NO pool in this hotel and the staff consists of receptionists only (NO concierge or bellboy service). The girls are friendly and supportive, they allowed us to check out a bit later, as we had our train in the afternoon. The lobby serves also as a breakfast place, there is no designated area for having a breakfast. In our booking the breakfast was included. It is rather basic and is more suitable for local tourists' taste, but western guests won't stay hungry. We particularly liked banana pancakes and their version of pork dimsums. Furits, soup and egg dishes are also available.
All in all, this is a very good and affordable option for a short stay in Hue.
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Price per night from:THB 965
Posted onJun 2, 2026
Guest UserThis feels like a family-run guesthouse, almost like a converted home, and it's very close to the train station. It was a strange coincidence – when I took a taxi from Hue train station to the hotel, the driver, who spoke excellent English, gave me a tour of the sights along the way. Three days later, when I hailed a taxi to go to the Hue office to leave town, it was the same driver!
For my first meal after checking in, I went to a beef hotpot place inside the Imperial City. It didn't have any reviews on popular apps like Dianping or Xiaohongshu, but it was the most satisfying meal I've had in Vietnam so far – very similar to what you'd find back home, and reasonably priced too.
The next day, I explored the Imperial City and tried salt coffee. All the local Vietnamese coffee is just too sweet for my taste.
On my third day, when I was leaving, I realized I'd left behind a white top. I had planned to wear it on the sleeping bus, but completely forgot to pack it when I checked out.
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Price per night from:THB 346
Posted onMay 12, 2026
Guest UserThe building is a bit old, but the views are incredible. Breakfast was good with plenty of variety, and we enjoyed it on the terrace. It's within walking distance to the bustling downtown area, which was great for meals and massages. You can hear music from a nearby club, but that's a matter of personal preference; if you think of it as a lively, developing area, it's not bothersome. The front desk staff were also very helpful.
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Price per night from:THB 945
Posted onSep 29, 2023|Superior Queen Room
Arnau CasadevallWe stayed just one night in Hue. The hotel was fantastic, with a really nice swimming pool. Very clean and tidy rooms and excellent breakfast. I really recommend the hotel. Also they have nice restaurant just next to the hotel if you are looking for good Vietnamese food.
Extra point: I forgot some stuff in the hotel and they managed to send it to me from Hue to Da Nang in less than 24h. This is not related to the hotel accommodations, but I really appreciate what they did.
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Price per night from:THB 1,096