"This hotel is incredibly convenient for transportation, getting around, and exploring food options. It's very close to my child's school, making it the perfect choice for parents dropping off their kids at the start of the school year. The rooms are clean and tidy, and they have family rooms that are great for a family of three."
"Convenient Location: Transportation is convenient, close to subway stations and major attractions, saving travel time.
Hygiene Standards: Rooms and common areas appeared clean and tidy, and the bedding had no unpleasant odors.
Service Satisfactory: Check-in at the front desk was efficient, and the staff were generally polite."
"Not the WSH that I have stayed in so many times before. The doorman stood and watched me struggle with the doors when I arrived; and never offered to help me up the stairs with my luggage. Upon checking in I inquired about the restaurant and lounge hours. There was nothing in the WSH web page to indicate they were closed for remodeling. When I made that comment one of the desk clerks said, “If you knew you might not have come”. Correct; but I would have come back in the future. Now I will never return, especially since the room I was given had a window with a view of a fallen steel I-beam and a brick wall. Not to mention it was at the end of a hallway where the door to the stairwell slammed loudly enough to shake the room all day long while staff were constantly using it. A very ugly way to treat a loyal customer. When I was informed that the hotel is under new management my only thought was “obviously”. The transition has not been for the better. At almost $450.00 per night you could do much, much better."
"Clean and tidy, and good service. Good location, convenient transportation, whole foods supermarket, convenient life shopping. To the south is Chinatown and Lower Manhattan, and to the north is the core area of Midtown Manhattan. There is a subway within 30 meters."
"It’s a hot summer and the room is hot. It’s not warm, it’s hot. The AC doesn’t work, and apparently hasn’t been working fundamentally for almost a year. I asked for a fan for 4 days and they finally gave me a small fan that doesn’t work! It’s a tiny fan dub as a heater, and there’s no wind coming out. My room was over 84F. The engineers were not helpful, however they really tried and they were so much nicer than the receptionist.
The rooms are spacious, and I have to say the staffs are trying and most are nice. The front desk however was quite rude. But with the quality of the breakfast, which doesn’t even have toasts or cornflakes, I’m not sure how this hotel has 4 stars.
With the money paid, it’s really not worth it. With the same money you can stay at somewhere 3 stars and better. I’ve asked for a refund and it’s not even an option. Note that there’s a €37 per night amenity fees after your stay, and with the only amenity I was satisfied was the ice machine, to cool the room off, it’s not worth it."
"The location is quite good, and the front desk staff are nice. However, there seems to be a shortage of staff. If they need to go to a different floor to handle other matters, you might have to wait a bit longer."
"Booked this hotel for a concert, and the location was absolutely perfect. I didn't even need to take the subway; Madison Square Garden was within walking distance. The area around the hotel felt very safe, and it was easy to find."
"Great location, close to Times Square and the convention center. The room was nice and clean. For this area and price, it's definitely worth it. I had booked a twin room, but the front desk was very kind and upgraded me to a king bed since I was traveling alone."
"I had booked a corner king and upon arrival there was a stain on the carpet and asked to be moved to a clean room, which they did immediately and got a better view. The experience manager Josh was very welcoming and informed me about the different types of corner Kings so that I could choose the one I preferred.
When I returned for a second stay a few days later he offered me some thoughtful amenities and the front of house staff remembered me by name which was a nice touch. Overall, great location , attentive service, rooms can do with a bit of refreshing but would definitely stay either here or at the Highline Standard again."
Great
110 reviews
9.0/10
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9.1/10
Great
MmaggieyuI've stayed at this hotel many times. Whenever I fly into LaGuardia, this is my go-to place. The free shuttle service is really convenient, and the staff, including the shuttle drivers, are all very friendly and helpful with luggage (remember to tip!). The shuttle is always on time, and the front desk staff, mostly African American, are consistently pleasant. It feels like a standard four-star hotel, with a large swimming pool and a gym, though I'm always too rushed to use them. While there's no microwave in the rooms, there's a communal one on every floor, which is very handy. The prices on Trip.com don't include breakfast, so I can't comment on that, and I always have early morning flights, so even if there was breakfast, I wouldn't have time to eat it.
KKitrynThis hotel is immaculate and absolutely everybody is above and beyond pleasant. Though not directly affiliated with the hotel, Inexpensive, super clean and very easily accessible parking is a two minute walk away at 25 Kent St. We paid $64 for 2 1/2 days of parking. The room was incredible. Exposed brick walls with super high ceilings, the bathroom had a huge tub and a wonderful shower. Pro tip: if traveling with someone that you do not want to see you naked, understand that it is not a one-way mirror over the bar and you absolutely CAN see into the shower While someone is showering. Luckily I was with my daughter, so this was not a real issue. The restaurant within the hotel and the Ramen place directly next-door are both wonderful. I did not make it to the rooftop bar this time but since I absolutely will stay at this hotel every time I come to visit I will check it out next time! The room was extremely quiet, temperature was easy to control. Now, a little too much honesty, I am an extremely “sensitive” person, and resting and hearing so much from the second I stepped into this hotel. I was never scared, as I definitely don’t typically get scared, but I had numerous very genuine and very obvious things happen while I say that this hotel, such as seeing things walk across the hall in both my room and the hallway, in the main lobby bathroom someone walked into the bathroom and into the stall next to me, but never left, and when I looked, there was no one there,and I was in the shower. I could hear several men talking to each other as if they were right next to me. I was definitely not hearing people from another room. I also heard the door to the stair well open, which is right next to our room and I was right next to the door so when I looked, there was nobody there and I pulled it shut again. Just out of curiosity, as to what was there prior to the hotel, on the way home my daughter looked up the history to the hotel. Let’s just say it was very enlightening as to why i was experiencing so much activity in this hotel, especially on the third floor next to what I will assume would have been a fire escape at some point. It also may explain why the first thing that went through my mind when I opened the front door of the hotel and turned to my daughter and said “I’m surprised the hotel gets away with door opening inward. It goes against fire code. Anyway, You can look up the history yourself and understand all that I have said. :-)  either way, a spectacular hotel at a decent price and a very safe and beautiful part of the city. I will definitely stay here again!
SSamantha_TRoom was clean and the views were amazing (see photo of the view from our room)! Although it’s a slight distance from manhattan, but it’s worth it. Nearest metro station is across the street but there’s only stairs (something to note if you are carrying luggages!) but the hotel is a walking distance from other metro stations as well so travelling is an ease.
Would recommend for those who are looking to stay at a good place in Brooklyn!
Aaimei2023-01-09The room was very average, with old and outdated facilities. The towels were so stiff they could stand upright, and I have pictures to prove it. The security was very high. The hotel didn't offer breakfast, which was very disappointing. There was an older lady from Shanghai at the front desk who was very nice and made me feel very welcome! The bedside lamp in the room was broken and kept flickering, making it unusable!
CC.FGI was really lucky to pick such a great hotel in New York this time. It's located in Manhattan's Financial District, super close to the 9/11 Memorial – probably just a 5-minute walk. The neighborhood has convenience stores, coffee shops, and several restaurants. Plus, multiple subway lines make it super easy to get to Midtown Manhattan or Brooklyn. Although the hotel's decor looks a bit dated, it's very well-maintained. The room interiors are comfortable, and some room types offer views of the Hudson River. On sunny days, waking up to that view made my morning every time.
KKyle TanIt was seamless, from check-in to check-out. I was able to request for late check-out. Upon check-out I left my luggage so I could still roam around. Got my luggage back safe. Breakfast is okay. Not grand. But I was able to eat everything. I normally couldn’t eat breakfast from cheap priced bookings cause it’s normally bad, but here, I was able to make use of it.
AAnonymous UserConveniently located near Wall Street with easy subway access. There's a great Danish healthy fast food restaurant nearby called Joe and the Juice, definitely worth checking out. You'll also find a pizza place, street-side taco trucks, and ice cream trucks. The hotel is very clean and has good soundproofing. Like most hotels, there's no hot water in the room, but the lobby offers refreshing lemonade and luggage storage, which is a nice touch.
AAnonymous UserThe room is spacious and even has a separate walk-in closet. There are shops and a Starbucks downstairs, making dining convenient. There's also a small gym. It's just a few minutes' walk to Central Park and MoMA. The Metropolitan Museum of Art is about a twenty-minute walk away. Carnegie Hall is diagonally across from the hotel, and Lincoln Center is a 10-15 minute walk. There's a subway station nearby, but for the Line 1, you need to walk a few minutes to Columbus Circle. Times Square is also just a few minutes' walk, so the location is truly excellent. The facilities are a bit dated, especially the elevators which frequently break down, leaving only one working, so waiting times are long. Housekeeping is just so-so. The lobby restaurant on the first floor has live jazz performances on some evenings. Overall, compared to other hotels, it offers good value for money. The older facilities aren't an issue for me.
GGuest UserThe biggest advantage of this Sheraton is its location; you can walk to most attractions in Midtown Manhattan. The rooms are just so-so, and parking is extremely expensive. They even charge for luggage storage. The meal vouchers were a pleasant surprise though.
AAS.ytFacilities: The hotel rooms are a bit old but well-equipped. All toiletries are provided, and there's a hairdryer, washing machine, dryer, microwave, coffee maker, and an electric kettle.
Service: We received a free room upgrade. The staff were very friendly and welcoming, and the front desk staff were very polite.