ТТатьяна_28Good day! I'll start by saying that the hotel failed to fulfill its obligations regarding the booked room. We booked a family room with a balcony for our family. Upon arrival at the hotel for check-in, we were immediately told that there were problems with our room and they couldn't accommodate us. They offered us one night in a different hotel. A bellboy escorted us to the other hotel and carried our luggage. The alternative hotel turned out to be, to put it mildly, a dump – tiny rooms, a non-functional air conditioner; in short, it was awful. We were so upset that we just dropped our suitcases and immediately went out into the city, only returning to sleep. The next morning, we returned to our hotel for breakfast and to store our luggage. After breakfast, we inquired about our room and were told it would be ready by 2 PM, even though the day before they had promised we might be able to check in that morning. They lied again, but we decided not to get too upset and went out to explore. We returned to the hotel at 2:30 PM, and to our surprise, the reception handed us two key cards for different rooms – not even adjoining, but located at opposite ends of the floor. So much for a family room! Furthermore, when we returned to the hotel, the electricity had been off since 12 PM, and they promised it would be back on by 8 PM… We decided to check out the offered rooms. Naturally, they didn't at all match what we had booked; there was no balcony, for which we had paid extra. Since we were already exhausted from all the 'hostel hopping,' we decided to just take the offered rooms. But it was a complete disappointment! Returning to the hotel in the evening, around 11:30 PM, the electricity that was promised by 8 PM still hadn't come back on, which also meant no hot water and no air conditioning. A large group of guests gathered at the entrance, demanding a solution (by the way, the manager is constantly absent, and if you want to talk to him, you have to wait 1-2-3 hours). As a result, the hostess tried again to offer relocation to another hotel for one night. Everyone went to get their belongings, and to our surprise, when we came back down, no one was there; they had simply forgotten about us. Meanwhile, it was already past midnight. We waited for the hostess to return and for us to be moved. About 1.5 hours later, all the guests were brought back 😂 apparently, they couldn't find enough 'hotels' to accommodate everyone. After some time, around 2 AM, the electricity finally came back on. So, out of 3 nights, we spent 2 nights in complete stress and confusion. By the way, the electricity went out again the next day at the hotel, but they managed to restore it quicker. Regarding the hotel service: the toilet paper in the room ran out, and the TV wasn't working. First, my husband asked at reception for more paper and to fix the TV. Then I personally asked the housekeepers who were cleaning our room for paper. To our surprise, when we returned to the room in the evening, the paper was still not there! And of course, the TV still wasn't working. I had to visit reception twice more to get a roll of paper. The water in the room was never refilled during our entire stay. The room we booked was supposed to have slippers; in the rooms they gave us, one had them, the other didn't. The hotel offered breakfast on the restaurant terrace. The breakfast was average; everything was dried out because it wasn't covered in any way, and the selection was mediocre – lots of cheese of one type, various cold cuts, boiled eggs, fruits (in the first few days, a meager amount of melon and sliced oranges with grapefruit; later, perhaps when foreign tourists arrived, the selection became richer). The coffee machine, of course, wasn't working; there was only instant coffee, which quickly ran out, and we constantly had to ask for more. The only positive was the view from the terrace during breakfast. Otherwise, I do not recommend this hotel. There are many problems, constant promises, but no action to fix the situation. My rating for the hotel is 1 out of 10.
Show more