Hotels near Zemunski Kej, Belgrade

While the decor was modern and the cleanliness satisfactory, there were many aspects of the experience that fell short of expectations. Firstly, the absence of appropriately sized cups for the coffee machine was a notable inconvenience. Despite providing coffee, the lack of corresponding cups rendered the machine unusable, which was disappointing. Additionally, the bathroom amenities were subpar, resembling cheap, generic products found in supermarkets rather than the expected quality of hotel-grade toiletries. However, what truly exacerbated our dissatisfaction was the poor service attitude demonstrated by the host. When we communicated our delayed arrival due to a flight delay, the host abruptly ended the call midway through our conversation, displaying a lack of professionalism and courtesy. Furthermore, the inconsistency regarding the checkout time was deeply frustrating. Initially informed of a 2:00 PM checkout, we were later informed of a revised time of 12:20 PM, with the host confusing the pronunciation of ‘2’ and ‘12’. During our attempts to clarify this discrepancy, the host abruptly terminated the call, leaving my girlfriend and me feeling rushed and unduly pressured to vacate the premises. Overall, while certain aspects of the accommodation were satisfactory, the overall experience was marred by inadequate amenities and unprofessional service.

The hotel has an excellent location. The rooms are luxurious, clean, and serviced daily. There is a large, high-quality TV. The minibar is well stocked and reasonably priced. Shower gel, body lotion, and liquid hand soap are provided. The air conditioning is modern and centrally controlled. The breakfast staff are very polite and attentive. The chef’s raisin cookies are outstanding. Cheese options are available for guests who do not prefer pork products. The reception team is warm and helpful. The hotel does not have a spa, only a brochure from another hotel. There is no tour desk, but the reception assists with everything. In winter, exploring the city independently is recommended. For taxis, Yandex Go is the best option. I used a private airport transfer both ways; the price was almost the same as a taxi and perfectly on time. Overall, the hotel is clean, comfortable, well-located, and recently modernized. Highly recommended.

To put it mildly, the hotel isn't new. The service quality is excellent, but the small details indicate it's not a 5-star property. It's a 4-star, at most. Cons: There's no outlet in the bathroom for a hairdryer, only in the hallway. The outlet is positioned too low, and the cord is short. You'd have to dry your hair on your knees. (This really makes you question the '5-star' rating.) I had a twin room, and the two beds were quite narrow. Again, not what you'd expect from a 5-star. The breakfast was decent and varied for Europe or Serbia. I didn't use any other services.

The location was perfect for me: close to the sights and the old city, there was a 24-hour shop right around the corner, and different bus stops were also available on foot. A busy street was behind the window, but it didn't bother me, because I used the climate control in the room and the window was closed all the time. I stayed in a standart single room, it had enough space and high ceilings - one could easily joggle with five objects in there :) It was clean and cosy but sometimes I noticed dust in the corners. There were hygiene kit of cotton pads, swabs, nail file and also shampoo, body milk, shower gel and a cap. A nice addition - kettle, but there wasn't a socket nearby the table so I had to place it on the chait in the middle of the room or even on the floor... The same thing is about the sockets nearby the bed - none. However, there were a lot of cups and plates. Also the minibar was full of beverages (for charge). What bothered me mostly - clothes ironing was also available only as a paid service. Ok, I won't go broke, but after I got my shirt back it was not ironed enough, I would do it better. On the counter - one of the best things - breakfast. Various, delicious and served till 11 a.m. I wish I could taste all the items! Also staff was friendly, helpful and spoke English. So, I consider it as a not perfect but a quite good place to stay with a reasonable price.

It was a great experience, we stayed for 4 nights, the rooms were very clean and nice, only the breakfast was a little weak in variety, other than that it was very good.

Excellent, spacious room. I was initially given a room on the 4th floor, but the elevator only goes to the 3rd floor. I asked to be upgraded to a room on the 3rd floor because my suitcase was very heavy, and there are also many steps to the reception desk, which was difficult for me. They upgraded my room without any problems. The room was clean, there was a bar, multi-level lighting, and hot water was available without any problems. It's in the old town area. The road to the hotel is cobblestone, so you can't drive right up to it. You'll have to walk about 300 meters. There are great restaurants and cafes nearby.

The air conditioning was terrible; it felt like the vents were completely blocked, making temperature control useless. However, they provided AESOP shower gel, shampoo, and hand soap, which was amazing. What's ridiculous is that the TV initially had YouTube, but then the function suddenly disappeared while I was watching.

What I liked most about the room was the clean floor and the small balcony. The lack of slippers in the room was a bit disappointing, but for one night it wasn't a big deal. The location is good, and both check-in and check-out were contactless. There are a couple of bars right across the street, for those interested.

I got to the reception! The people were very welcoming! It was super straightforward. I enjoy the location near St.Marks Church. You're close to restaurants and coffee shops! Thanks a lot!

The hotel is conveniently located, very close to the Republic Square. There are many stops around, you can go anywhere. The hotel claims to be four stars. In accordance with the level of the hotel, I would like to receive the corresponding conditions of stay. The pillow was yellow, there was a hole in the pillowcase. Three out of five days I put a ”Do Not Disturb” sign on the door, but on the two days when cleaning was done, it was very poor quality. They only took out the trash, there was trash on the floor in the room, and hair on the floor in the bathroom. According to Serbian law, hotel administrators must register a guest arriving to them and make him a white card. Even at the stage of registration at the hotel, my passport was scanned several times, so I did not find out anything else. After 4 days, I decided to ask how things were with my white card, to which I received the answer: ”Do you need a white card?” After that, I received it, but with a great delay and if I were asked to present it at the airport when leaving Serbia, I would have to pay a fine. The situation is very unpleasant.