Hotels near Tulum Bus station, Tulum

"The room is large and the facilities are new. There is no elevator on all floors, so you need to carry your luggage. The rooms may not be arranged in the same building. There is no corridor between the buildings, so you will get wet in heavy rain. The shower room has enough water and is very comfortable. There are few parking spaces, so you need to drive to the parking space early. There is a breakfast shop nearby."

"Hotel location in the hotel area of Tulum, there is a restaurant by the sea, you can have breakfast, lunch and dinner with the sea breeze, the hotel service is very good, the staff will speak fluent English, the communication is super smooth, including the front desk and restaurant waiter service attitude is very good, Of course, the service fee of 15% is mandatory for hotel consumption, all of which are included in the bill. The hotel communicates with customers with whatapp. Any time there is any problem, the hotel staff will reply as soon as possible. This is quite comfortable. The hotel is relatively small, the facilities are just like the general, but you can recommend staying and enjoying the holiday house by the sea. The hotel is very close to Ahu Hotel, 5 minutes by bicycle, you can see Tulum's famous Sculpture Mother Nature , There is also a Starbucks next to it."

"The hotel staff are very nice. The room is very big and has a high floor and is very clean! At the same time, free water is provided to guests. What can be improved is that the coffee table in the room is a big piece of wood, which is too heavy to move around. The design of the room and the hotel is not practical, but it is very beautiful😆."

"已經離開Tulum將近一週了，在一週繁忙的工作中還能讓我時常回憶起來在Tulum Casa Malca酒店的點點滴滴。這是一次説走就走的旅行，沒有太多時間攻略酒店訊息。開始查了一些最貴的酒店、服務最全的酒店、評價最高的酒店等等，但是沒有任何一個酒店讓我很有感覺。突然在小紅書上看到Casa Malca酒店很少的帖子，看到Casa Malca的環境照片非常有博物館的感覺，而且海邊的佈置風格很有氣質，不是奢華且大眾的風格，而是小眾有調性，有一種逃離的感覺。直覺告訴我，就是這家了，我就非常快的定了Casa Malca三個晚上。 從繁忙的工作的城市飛到坎昆後，自己開車兩個小時到達Casa Malca的時候，有些精疲力盡了。能感覺自己還沒有從現實中逃脱出來的感覺，可能還是帶着serious face進入的酒店。當慢慢往酒店lobby進入的一路，很有神祕的感覺。當走到前台迎接我的是一張非常温暖和charming的笑容的前台小哥哥Yair（也非常帥氣），讓我頓時感覺到了温暖。 因為是特意過去給自己過生日，酒店還特意安排了升級房間和佈置了房間，這些都沒有預估到的驚喜，讓我一下子穿越到了幸福和快樂。 住在酒店的三天，我吃到了比全球各種酒店早餐都好吃的Egg White Omlette，非常乾淨健康和蔬菜種類極其豐富，還很美，到現在我很懷念。雖然我平時不吃pastry，但是餐廳的服務員給我送過來，我嚐了最愛的carrot cake，也非常好吃。泳池也非常有設計感。 這裏應該非常適合辦婚禮和party，有種完全屬於自己的感覺。 我必須要非常感謝非常細心服務和charming笑容的Yair，可以讓我的孤獨的生日trip如此温暖和快樂。這裏的工作人員讓我能感覺到是發自內心真正的笑容，而不是為了工作而工作的笑容，這兩者是完全不同的。在裝修設計都層出不窮的時代下，非常真誠非常有心的服務和笑容，會給整體的感受加上隱藏但非常重要的分數。"

"The most cost-effective hotel in the Tulum Beach area, with a beautiful cliff sea view, welcome drink, and you can book a sea view for dinner, the view is beautiful… The hotel can't go directly to the sea, so the price is relatively beautiful, and it's not far away if you want to go to the sea. There is a white sand beach next door after a five-minute walk. The room is big, and hot tea is delivered every day. The service is very good, especially the price is half of that of many hotels in the beach area next door. It's perfect!"

"I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort."

"Very spacious and comfortable room and friendly staff"

"Good place and great food"