"My sister and I had the best time here at Le Blanc! I first found this hotel on Xiaohongshu/The Little Red Book and there were some mixed reviews, some said the hotel it self was a little outdated but overall still a beautiful hotel. I'm so glad I took a chance with this hotel because our stay was magical and we are definitely coming back in the future!
Cons:
Hotel is a little old, and rooms are not super clean but for this price, it's above expectations!
Pros:
1. The staff is amazing! Everyone we meet has been super nice and warm to us. Especially our butlers Luis and Rodrigo, they were super attentive and went above and beyond with their service. All the staff were super nice and this is one of the reason I love this hotel.
2. The pools, bars, private beach are amazing for photos and relaxing; when we went, there were not many people so I loved the relaxed vibe.
3. The free events they hold changes everyday and are all worth going to!!! Our favorite was the fire show! Definitely attend as many events as possible, cause they are so worth it.
4. Our package also included free hydrotherapy and we literally went to this everyday when we had free time. It is a must try, so relaxing! We also had 500 hotel credit thanks to booking thru trip.com and we used all of that towards massages and they were amazing as well.
5. We chose the all inclusive option (drinks included) and tried all the restaurants. Overall the food is pretty good, and our favorite was Yama. The order of our preference: Yama, Bella, Le Blanc, Torraza, room service and Lumiere.
Conclusion: Recommend!!!! We are definitely coming back!"
"Perfectly located on the Cancun Hotel Zone strip, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible.
The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit.
Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age."
"My wife and I had an unforgettable and wonderful experience at NYX Hotel. The hotel's warm and hospitable experience made me extremely excited. Every delicious meal leaves me at a loss as to what to choose. The restaurant works very late every day, allowing guests to have a meal at any time. It is particularly worth mentioning that the front desk staff, Aejandro and Olivcr, helped me with everything. You know, I don't speak English, let alone Spanish. When there was a problem with the one-day tour I booked with the travel agency, Aejandro made many calls for me and helped me solve the problem. I want to thank these two handsome Mexican lads! Next time I come, I will still choose NYX!"
"The Flamingo All-Inclusive Hotel met most of my expectations, but there were a few service areas that could use improvement. For example, the luggage delivery service to the room. The first time, the staff brought our luggage up, but we were already in the restaurant. So, they left. When we called them again to send it up, we waited a long time, and it never arrived. Eventually, we told them we would just come down to get it. Suddenly, we saw another staff member on their way up with our luggage. So, I think communication between staff is very important. Additionally, regarding food options, the pizza station was frequently closed. Also, the burger stand stated it closed at 6:00 PM. However, when I went down at 5:45 PM, they were already packing up, so I didn't get a burger. Otherwise, all the other services were great. Drank many Mojitos!"
"Location good! kdae good! Balcony good!
But I'll write down some of the bad things.
The shower water came out cold, the hot one came out, and the shower stopped several times, and the worst thing was that the water came out in a row
Very unpleasant experience with shower
Microwave cup port induction pot refrigerator etc
Full option facilities are good
The shower is replaced, so the water pressure is good, so it is necessary for guests to take a shower.
I have to go to the airport, but the elevator is broken, so I hurried down the stairs.
Wi-Fi only bursts in the lobby on the first floor and doesn't burst in the room.
Cell phone box on the first floor.
I wanted to see the picture, but I couldn't find the curtain at all.
You have to sleep in a room with all the sunlight coming in so brightly.
I tied room 703, and I covered the view with a wall on the left balcony.
It would be better to get a room assignment with a view of Coco Bongo.
My room was the end room, but the left side of the balcony blocked the view and the view was not visible."
"This is my third time visiting Cancun! The location is great, and the front desk staff are friendly. The food selection isn't huge, but they have all the essentials. Last night's dinner buffet and today's breakfast were good; the fried rice and beef tacos were particularly delicious! My room had a view of both the club zone and the ocean. There was loud music playing until early morning, but since I like music, it wasn't a big problem for me. However, if you're an early sleeper, I'd recommend avoiding rooms in that specific area."
"Selina Hotel may have an older appearance, but its charm lies in its exceptional service, prime location, and welcoming atmosphere. The staff’s friendliness truly enhances the stay, making guests feel at home. The property itself is spacious, offering plenty of room to relax and explore. Conveniently located just three minutes from a grocery store, it provides easy access to essentials.
One delightful surprise? The abundance of iguanas roaming the grounds, adding to its unique character! Plus, with plenty of restaurants nearby, guests have great dining options just a short stroll away. The hotel is only 3-4 minutes from the lively Coco Bongo and just 5-10 minutes from the beach—making it an ideal spot for those looking to enjoy the best of the area.
If you're looking for a great experience with warm hospitality, prime location, and a touch of local charm, this hotel is a solid choice."
"The hotel was fantastic. We got a free upgrade to a family suite room which was really nice! We only spent 2 days there but I thought everything was good. The hotel seems like it’s been there quite a while and it’s not particularly modern, but they maintain it really well. For that area the price and quality it’s definitely worth a stay!"
"This is a very well-run all-inclusive hotel. The food and drinks are fantastic, and there are plenty of activities. The sea and beach are top-notch, and the environment feels safe. We had a wonderful holiday here. The only minor downside is that some restaurant staff were not very enthusiastic and seemed to treat guests differently."
Great
79 reviews
9.0/10
1 night
From CAD 519
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8.9/10
Very Good
HHajiyev ToghrulWhen i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But...
1. This is like 3 stars hotel.
2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes
3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay....
4. No any amenities. Just pool and restaurants.
5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars.
6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):)
So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.
AAnonymous UserThis hotel is in a safe area and doesn't offer all-inclusive. I was out on tours all day, so I really only used it for sleeping.
Amenities include shampoo, conditioner, shower gel, and a hairdryer. The hairdryer had great power, which was a huge plus. They provide two bottles of water daily; additional bottles cost extra, so I'd recommend heading to the supermarket for more. If you're in a hurry, you can get free water at the gym on the 4th floor.
Toothbrushes and other similar items aren't provided.
The pool is quite shallow, though I didn't actually use it.
There's a large supermarket nearby, so I'd advise using that. There's no kitchen, so self-catering isn't an option.
GGuest UserThis hotel was NOT a good choice. It was pleasantly quiet only because it only offered a place to sleep. There was nothing there except a bar and a small pool. We had to go to the adjoining hotel to eat or for any entertainment. We paid for a premier ocean front room and were told that Trip.com sold us a reservation for a room that was not available. We were put in a room overlooking the parking lot, street, and lagoon. They later moved us to another room considered “ocean view” that has a window overlooking the water. The bathroom was so small that there was no room on the tiny vanity to put anything so there was a small ladder in-the corner to put our toiletries on. There was only one lightbulb in the bathroom …in the ceiling. Even though the hotel photos showed a makeup mirror and large vanity with a shelf, we did not have either. The unlighted shower had no shelf and had a shower curtain that did not contain the water so the bathmat and floor were always wet. We had to go over to a window to have any light. There was a small useless desk in the room with no lamp or plug.
The bathrooms in the llobby or around the pool were always dirty with un flushed toilets and wet floors. Several times there was no toilet paper, except on the floor.
The food choices were very limited. We could only go to the a la carte restaurants 3 times … all other meals had to be in the buffet which was in the other hotel. The food there was always cold and worse than fast food…. Probably the worst food we’d had in Mexico in the last 20 yrs of coming here. Looked the same every day. You had to give the hostess your room number and wait to be seated. I guess they wanted to make sure you only came in one time. At one point, after the hostess seated us in the buffet area, a manager came over to our table to tell my husband that we were in the wrong place and needed to move! Not sure why that happened and we were NOT happy about the scene that was created. I found the hostess and told her what occurred . She got the manager and I asked her why she singled us out about where we were sitting. She had no explanation !
The whole experience at this hotel was unpleasant. I would NOT recommend it to anyone . There are much nicer places in Csncun with much better food and accommodations.
AAnonymous UserThe room was quite spacious, but clearly very old. Even with a 'sea view' room, if it's located in an unfavorable part of the building, you'll only catch a glimpse of the sea in the distance. The hotel's beach was spotless, no seaweed in sight, and the scenery was absolutely stunning. Breakfast was a buffet with a decent variety, though the taste was just average; my favorite dish, surprisingly, was the oatmeal cooked with milk.
GGuest UserWe had an amazing stay at Altitude at Krystal Grand. From the moment we arrived, the staff was incredibly friendly, welcoming, and always willing to help with anything we needed.
Our room was beautiful, very spacious, and extremely clean. The ocean-view balcony was one of our favorite features, we spent so much time relaxing there, enjoying the incredible views and peaceful atmosphere. The location of the resort is truly one of its biggest highlights. It sits on one of the best stretches of beach in Cancun, with crystal-blue water and calm waves that made the beach experience unforgettable. The beach service was also a huge plus and something we appreciated, especially compared to other Cancun resorts we have stayed at.
The restaurant options were great, and we had no issues making reservations during our stay. Overall, the service, atmosphere, and beautiful surroundings made for a very relaxing and enjoyable vacation.
There are a few areas where the resort could improve. The pools and many of the bars close a little too early, and extending those hours would make the experience even better. The buffet could also use more variety and improved dessert options. Adding something like a self-serve ice cream station would be a great addition and is something many other resorts offer.
Aside from those small improvements, our experience was amazing. We truly enjoyed our stay and would absolutely return to Alttude at Krystal Grand for another Cancun vacation.
RRusTravelersThe hotel itself is nice. Everything is clean. The pool is very nice. That's why I chose this hotel. But it's very far from everything: shops, cafes, and other entertainment. There was only one nearby, OXXO, and that was my saving grace. But there wasn't much to eat there. The hotel didn't provide any food either. They only offered a continental breakfast consisting of a bottle of coffee and juice. You can get this set at OXXO for much less.
GGuest UserI recently stayed at this hotel and was disappointed by a few things. The towels in my room didn’t seem properly cleaned — they had a musty smell and some visible stains, which made me uncomfortable using them. The washroom also had issues with the hot water; it took a long time to warm up
MManilyn RamirezWe’re room 620 with beach club access the location of the hotel is perfect it’s close to everything you need, mall, restaurant, hospital, money changer and a lot more! You should the beach club access u won’t regret! And ladies at the reception are very helpful and very nice they can answer everything u need to know! I love my stay at Krystal Urban Carlos and Itzel are super nice! And the breakfast is superb!
MMikhail GrabeNice ,clean hotel , located 15 min from Langusta Beach, my room was good, air conditioner works, good Wi Fi, good bedding
Excellent deep swimming pool, with plenty of beach beds
Good simple buffet breakfast
Stuff is supportive
I would recommend this hotel
What is the average price of a hotel in Cancun for this weekend?
According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Cancun this weekend is CAD 172 per night. For a 4-star hotel, the average cost is CAD 387 per night. If you're looking for a luxury experience, 5-star hotels in Cancun this weekend typically cost CAD 1,247 per night.
How much do hotels in Cancun cost per night during weekdays?
Based on the latest 12-month data from Trip.com, the average price for a 3-star hotel in Cancun during weekdays is CAD 168 per night. For a 4-star hotel, you can expect to pay around CAD 371 per night. If you're seeking a luxury stay, 5-star hotels in Cancun generally cost CAD 1,155 per night on weekdays.
What are the best family-friendly hotels in Cancun?
Families visiting Cancun often prefer hotels like Ocean Dream Cancun by GuruHotel (from CAD 149), which are well-known for their family-friendly features of spacious family rooms and child-friendly services.
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