Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMay 18, 2026
drminHighly recommend this hotel in Fukuoka!
• It's a brand new hotel (built in 2025).
• Super convenient location right above the subway, and the attached mall is excellent.
• The staff are incredibly friendly, and I was very impressed with the complimentary room service (all fridge drinks and alcohol are free) and free lounge access.
• The room was clean, and I especially liked that it had hardwood floors instead of carpet, making it feel very fresh.
• The windows open, which is great for ventilation.
• You can get high-floor city views, and even a distant view of the sea and mountains.
• The 12 PM checkout time gives you a bit more flexibility.
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Price per night from:IDR 6,175,471
Posted onJul 18, 2026|STAY TYPE ROOM(with washing machine and kitchen)
Anonymous UserLocation ~ very good
Room Facilities ~ very good, the room that I booked has a washing machine.
Room amenities ~ not that great. Basic amenities.
Hotel facilities ~ no swimming pool, sauna, steam room, jacuzzi, but with public bath.
Hotel policy ~ very rigid. Standard check in time is 3pm which is understandable. Arrived at 2.30pm asking to check in slightly earlier but was told cannot. Then I asked the standard check out time which is before 10am. I told them I need to catch early flight so not going to stay until 10am. With that, could I proceed to check in at 2.30pm but was told still cannot. Some other hotels that I stayed in Thailand, Vietnam, Malaysia, etc. are very accommodating. Some hotels in Taiwan not allowed check in early but at least they will perform the check in process, only could collect key at 3pm. However this hotel just let the guests wait at the lobby without doing anything. Finally they opened the check in counter at 2.50pm.
Breakfast served at 6.30am. Told them I need to rush to airport early morning, whether I could have my breakfast slightly earlier, or pack some food for me to go airport. Again policy and practice not allowed so. Just too rigid. Not flexible.
Breakfast variety okay, but not very good or excellent
Would I still return next time? No, I would rather try other hotels.
With that, I won't return even though the location is good.
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Price per night from:IDR 1,510,320
Posted onJun 9, 2026
Guest UserWorst hotel experience in a month of traveling Japan — avoid if you have other options
I've been traveling across Japan for a full month — Osaka, Tokyo, Hiroshima and more — and Wellcabin Tenjin is hands down the worst service I've received anywhere.
Made a simple booking mistake and reached out to correct it within 10 minutes — not the last day, not last minute, literally within 10 minutes of booking. I wasn't asking for a refund or a cancellation — I simply wanted to change the date and upgrade to a more private room, both of which would have benefited them financially. Still a flat out no. I petitioned multiple times, even with the support of the hotel booking agent advocating on my behalf, and they remained completely unmoved. No empathy, no flexibility, no solutions. Just a stubborn, repeated refusal — for the most basic and reasonable requests imaginable.
The app also showed ”Failed to cancel booking” and ”Failed to modify dates” so there was no way to self-serve either. Completely trapped.
On top of that:
11am checkout means you are gone — permanently. You cannot come back inside, cannot use any facilities, cannot sit for a break, cannot do anything. You are physically out the door at 11am with no return. Most hotels worldwide let you hang around the lobby or common areas — not here. Just thrown out onto the street.
No luggage storage after checkout — in all my years of traveling worldwide, this is the first place I've ever stayed that refuses to hold your bags. Not once have I encountered this anywhere else. You're left dragging everything around all day with zero support.
The place simply doesn't feel welcoming — from the moment something goes wrong, you're completely on your own
Nickel-and-dime culture — they charge a fee for everything, including slippers. Every other hostel I stayed at across Japan provided them free, daily. Not here.
Locker room has no camera — you cannot leave anything safely here
Laundry is overpriced — the most expensive I encountered across every city I stayed in Japan
For a capsule hotel marketing itself on convenience, it fails on almost every front. Every basic comfort comes with a price tag, and the moment you need any flexibility or human decency, they shut the door on you — literally and figuratively — even when you act immediately, in good faith, and are willing to spend more.
The only thing going for it is the central Tenjin location — but that's the neighborhood, not the hotel.
I travel around the world constantly and this is genuinely the first time I've encountered a hotel this rigid, unwelcoming, and unhelpful. Only consider this place if you have absolutely no other options. Otherwise, keep looking.
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Price per night from:IDR 323,640
Posted onJun 25, 2026
Anonymous UserI only stayed for one night but was so impressed by how spacious the room felt despite having 1 King and 1 single sofa bed which was helpful for my luggage packing and elderly parents. There was a ultra fast charging (100W) port and I thought that was very helpful. The location is also the best, nothing can beat, cross the road from Hakata station and it's there. Wish I could have booked this hotel across other parts of Japan.
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Price per night from:IDR 1,949,733
Posted onJul 25, 2026|Moderate Twin Room Non-Smoking-2 Person Use
やまだ山田**Location:**
It's very close to Gion Station, and about a 5–7 min walk to Kushida Shrine Station and a local supermarket. Canal City Hakata is roughly 10 minutes away on foot. Overall, the location is quite convenient.
**Service & Amenities:**
Special praise for the reception staff—they were proactive, polite, spoke fluent English, and explained everything clearly. The hotel also provides free amenities, including Sekkisei skincare products and bath salts, which was a lovely touch!
**Room & Cleanliness:**
The room is spacious enough to fully open 2 to 3 suitcases. I especially loved the large, clean bathroom with its separate wet and dry areas. Housekeeping did a great job—just make sure to put your request magnet/card on the door before 10 AM.
**Breakfast:**
The food was decent, featuring salads, bread, omelets, sukiyaki, seafood bowls, French toast, and even free-flow wine. Some items require ordering directly from the chef, which caused a bit of a rush due to the crowds, but the staff tried their best to help. Food refills took a little time, so some patience is needed.
**【立地】**
祇園駅からとても近く、櫛田神社駅やスーパーまでも徒歩5〜7分ほどです。キャナルシティ博多へは徒歩10分程度で、全体的にとても便利な立地でした。
**【接客・サービス】**
フロントのスタッフの対応が素晴らしかったです。積極的かつ丁寧で、英語でのコミュニケーションもスムーズ、説明も分かりやすかったです。アメニティバーには雪肌精のスキンケア用品や入浴剤まで用意されていて、とても細やかな心遣いを感じました。
**【お部屋・清潔感】**
お部屋は十分な広さがあり、スーツケースを2〜3個広げることができました。バスルームも広く、清掃が行き届いており、セパレートタイプ(乾湿分離)だったのが最高でした。お掃除の希望は午前10時までにドアに貼っておけば対応してもらえます。
**【朝食】**
味は普通に美味しかったです。サラダ、パン、オムレツ、すき焼き、海鮮丼、フレンチトーストなどのほか、ワインの飲み放題もありました。一部の料理はシェフに直接注文する形式で、混雑時は少し混乱していましたが、スタッフの皆さんは誠心誠意対応してくれました。料理の補充には少し時間がかかるため、少し待つ必要があります。
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Price per night from:IDR 1,255,091
Posted onJun 1, 2026
Guest User
Location of this hotel is excellent! Extremely easy to find - exit from the Chikushi Gate (East) at JR Hakata station and walk about 5 mins to reach the hotel. There is also a bus stop just 100 meters away (1 min walk) that you can take from the airport to reach the hotel, or from the hotel to reach the airport.
Room is clean and decent size. Love the bathroom and the standing shower which has a nice rain shower, handheld shower and jacuzzi style massage shower. There’s also a bathtub for those who like to take baths. Room amenities can be obtained at hotel lobby so there is little waste - just take what you need.
There is also a coffee machine that is free at the lobby. There is a self-service washing machine and dryer at level 3, level 7 and level 11. There is also a Family Mart just infront of the hotel and also a Lawson just around the corner. Great for getting late night light snacks. Overall, an excellent hotel! Highly recommended!
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Price per night from:IDR 1,131,424
Posted onMay 18, 2026
oceanEcho
The hotel is perfectly located, close to the station, and there's a small park nearby. The room itself is quite spacious by Japanese standards, has everything you need, and is very clean.
The breakfast is delicious, with a wide selection (they even have steak!). We really enjoyed it and will be back.
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Price per night from:IDR 1,278,772
Posted onJul 12, 2026
Catherine Jane ClaravallStayed at Hotel Oriental Fukuoka Tenjin and it was such a great choice! The location is super convenient—just a 2-minute walk to the subway entrance, making it easy to get around the city. There are also plenty of dining options nearby, with Yoshinoya, Matsuya, and even Shin Shin just around the corner.
Service was consistently good, and the room was very comfortable. I especially loved the pillows and bed—perfect for resting after a long day of exploring. A nice touch was that they provided nightwear, which I didn’t bring, so that was really convenient.
Breakfast had a great spread with lots of options to choose from, making mornings something to look forward to. Overall, a comfortable and hassle-free stay in a prime location!
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Price per night from:IDR 1,107,743
Posted onApr 28, 2026
ADHDmania
I stayed for 3 nights. Let's start with the positives, which actually make up most of my experience~
+1. **Convenient Transportation:** This hotel is incredibly well-located, just 1 kilometer from Hakata Station, Fukuoka's largest transportation hub. I walked there every time. From Hakata Station, you can take a bus directly to the international terminal in about 20 minutes. You can also catch trains here to Dazaifu, Yanagawa, Mojiko, and Kokura. It's even closer to Tenjin Station, another major transport hub, at just over 700 meters away.
+2. **Excellent Location:** This area seems to be Nakasu, a lively nightlife district. Many restaurants here stay open until 1-2 AM. There are also numerous 24-hour convenience stores nearby, and their bread is exceptionally good. The famous Nakasu Yatai (food stall) street is just a 5-minute walk away. This area is bustling from morning till night.
+3. **Super Fast Wi-Fi:** The hotel's Wi-Fi was the fastest I've ever used in all my years of traveling. Speed tests easily showed upload and download speeds of 100 Mbps, sometimes even faster. So, no worries about internet access.
Now, for the downsides:
-1. **Small Room & Pricey:** The room was quite small. While a small room isn't necessarily a deal-breaker, this hotel was also very expensive... I paid over 4,000 yen for three nights, which is even pricier than hotels in Tokyo or Osaka. I'm not sure why it was so costly.
-2. **Poor Light Blocking Curtains:** The curtains themselves are fine at blocking light. However, there's significant light leakage around the edges of the curtains. Since the bed is directly under the window, if the morning sun is strong, the light seeping through the edges will definitely wake you up.
So, is it worth staying here? If the price were lower, say around 900 yen per night, I think it would be a very suitable option. After all, the location is incredibly convenient. I hope they redesign the curtains to block light more effectively.
Although I filmed a video, I can't upload it using the browser on my computer, so I'll just stick to text.
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Price per night from:IDR 797,259
Posted onFeb 7, 2026
Ginevi
Great stay at Canal City Washington Hotel! Perfect location right next to Canal City Hakata with lots of food and shopping nearby, and walkable to Hakata Station. Room was clean, comfortable, and quiet—ideal for a solo traveler. Staff were friendly and check-in was smooth. Excellent value and very convenient. Would stay again!
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Price per night from:IDR 1,478,745