"I stayed in a single room for a concert.
Although the building is older, it has a calm atmosphere, is very clean, and the front desk staff were very helpful.
The breakfast was delicious, and I would like to stay at this hotel again when I visit Niigata."
"The hotel itself is not bad. When I checked in, because the Japanese hotels were very rigid, I needed to wait until three o'clock to check in. I went to store my luggage in the morning and then continued to travel. The room is still a bit small, especially a lot of items need to be picked up on the first floor, which is slightly inconvenient; The heated microwave oven is not on the floor of the room I stayed in, a bit tossing! The breakfast is really good, the restaurant has a good view and the food is rich and delicious. But the opening time of the big bath is not understandable, men can't take a bath in the morning~ can be at night! I checked out late at noon, and the front desk also charged me two hours more. In fact, it didn't take that long, so the overall impression was greatly reduced!"
"This was my first stay here, and the service was truly impeccable. The selection of amenities available at the front desk, along with the welcome drinks, was very generous. It rained throughout our two-day visit, but the staff were very accommodating and kindly lent us umbrellas. Breakfast was also absolutely delicious."
"The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay.
However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression.
As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently.
Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around.
Overall, the in person service was good but the phone communication experience needs serious improvement."
"I chose this hotel because of its reputation as an old-school establishment, but I was a little disappointed.
1. I have a permanent residence in Japan, so it's understandable that the front desk would ask for my residence card. However, they also insisted on making a copy of my ID, which no other hotel in Japan has ever done, and I found that quite perplexing.
2. There were still hairs from the previous guest stuck to the shampoo bottle in the bathroom, which is simply unacceptable. I wanted to ask the front desk about it, but I was too tired in the evening to even bother.
3. On the bright side, the breakfast was quite good and varied, and the window seats offered a nice view of the city."
"I had a wonderful stay here as a solo traveler. The location was very convenient, with easy access to public transportation, restaurants, and convenience stores. The room was clean, comfortable, and had everything I needed for a pleasant stay. The staff were friendly, welcoming, and always willing to help whenever I had questions. The facilities were also well maintained and made my stay even more enjoyable. Overall, I had a great experience and would definitely stay here again if I visit the area in the future. Highly recommended!"
"Very nice hotel with a large public bath and good facilities (gym, pool etc.). Breakfast is great and they provide the Niigata rice cooked in the traditional way, a must try! Just that there is a distance from the JR station and one of the crossings to get there requires a go up bridge. But you can go around it to avoid it."
"It was good value for the price. The staff were friendly, and all the necessary amenities were provided. However, it is a bit of a distance from the station."
"It took a little time to check in, but there was a jacuzzi bath in the room, and the toilet and bath were separate, so it was very easy to spend.
If you have the opportunity. It is a hotel that I want to use again."
1 review
7.5/10
1 night
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9.0/10
Great
AAnonymous UserLocation: Super convenient! It's connected directly to the station building, so you can walk through a passage from the station straight to the hotel elevator without even stepping outside. The only minor inconvenience is a set of stairs you have to go down before you reach the glass doors to the hotel elevators.
Facilities: The room was a bit small; I couldn't really spread out my luggage. Other than that, all the basic conditions were met. For the price, I can't really complain. Oh, and the corridor outside the elevators is really beautiful and green.
GGuest UserVery nice hotel. Very comfortable, rooms very nice. Lots of choices of restaurant within the hotel. It's a bit of a walk from the Niigata train station (10mins?) so if it's cold and snowing, maybe abit more challenging, but on a nice weather day, it's a pleasant walk. Staff are super nice. I requested more pillows and towels, and were brought to my room very quickly.
Ttraveller from CebuCheck in and out is fast. Being part of JR Train Group gave it immediate accessibility in same building in 2 to 4 minutes. Hotel lobby 3rd floor is same floor with JR entrance.
Besides Seven Eleven store and about 40 meters distance walking to Yoshinoya.
Many food shops around South ,West,East entrance.
Bic Camera just across street.
Room is ok with bath separated from toilet.
KKeeeeeeeeeeeIt was a convenient and easy to understand place just across the road station and footbath.
The cleaning was well done and I was able to spend it comfortably.
The food was delicious. Especially the breakfast buffet was good.
I think it is a good hotel in Cospa.
It was good that the large communal bath was large, but I wish it was a hot spring of a more habitual type because the hot spring was tasteless and odorless.
GGuest UserNice hotel withe rooms of various sizes. For me it was spacious enough. Bed was comfortable, would have liked one more cushion.
Room was clean an I liked that i could open the window. It was quite hot in the room because the heater was turned on. Even if i turned it off hot air came out.
Room was clean and had everything i needed. You can also get things at the front desk.
Breakfast was buffetstyle and really very good with a lot of choises, both Japanese, local and western.
Location was very convenient near the train station. About max a 5 minutes walk. Near the hotel there are a lot of places to eat or have a drink. At the station is a shopping mall.
GGuest UserMy son and I stayed one night in the cheapest room without meals.
It was an old inn, but it had an open-air bath and was not too bad.
There were three smoking areas, and from the smoking area in front of the large bath we could enjoy a leisurely cigarette while looking out over the garden.
IIYAClean and comfortable, very suitable for family travel, parking is also convenient. In short, it is highly recommended for parents and children. If you drive in Xinyi, choose this one, the service is great!
GGuest UserThe location of the hotel was very convenient it was near to everything. Train station, restaurants and shopping centers. The staff were friendly and the room is clean and decent.
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