Hotels near Metropolitan Plaza, Tokyo

I had a wonderful stay at this hotel and was genuinely impressed by every aspect of the experience. The cleanliness was exceptional—everything from the room to the common areas was spotless and very well maintained. The room itself was spacious and comfortable, providing more than enough space to relax after a long day. The location is another major highlight. It is very convenient and well-situated, making it easy to access nearby attractions, transportation, and restaurants. This made my stay even more enjoyable and stress-free. The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help with a warm and professional attitude. Their hospitality truly made a difference. The food was also delicious, with a great variety of options and excellent quality. Every meal I had was satisfying and enjoyable. Overall, I am extremely satisfied with my experience and would highly recommend this hotel to anyone looking for comfort, convenience, and excellent service.

My overall experience with this stay was quite complex, feeling more like a test of service management capabilities. On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression. However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met. In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms. Overall Rating: The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.

This hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.

Though small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway. What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly. A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!

Cleaning is chargeable at 1.5k yen per clean. Otherwise no cleaning whatsoever - but they do give you new towels and a trash bag daily (hung on your door knob). Breakfast is pretty cute and homely - I liked it when I tried it at a different province, so I rebooked dormy inn. They have a luggage scale at level 2, so very convenient if you have been shopping like crazy. The shopping street around the area is pretty interesting, and I love uneo park. However, some pretty strange stuff during my stay: 1. They insisted on entering my room for an ”inspection” but didn't specify why. When I called to ask, they said it was a bedframe inspection. As a solo female traveler my preference is not to let random people into my room, especially if they're not going to clean after these external people enter, but reception said they couldn't wait until my stay was over a few days later. When I came back to the room, my blanket was shifted and untucked entirely from one side, and my electronics were moved around. 2. A bug appeared on my sink mirror, so I gave feedback to the hotel staff as mini bugs means there's more bugs, and suggested that they fumigate. They said ”oh... sorry” suddenly all proceeded to look away from me and pretend I didn't exist, which was super weird treatment, and very rude lol. I didn't even ask them to change my room, the point is that these bugs are likely to have infestations, and if I came back in another trip to this hotel, I would not like to see more. They didn't even bother asking me what floor I was on, so 100% they don't seem to have any intention of dealing with this. Very weird and poor behaviour - I think it was too much to expect Onyado Nono service in Dormy Inn, so I don't think I will come back.

employees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30. It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo. There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM. The gym is like the typical hotel gym. Very small and with few dumbbells.

Good price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost Only downside is the baggage area is quite messy and feels a bit dirty

The room was quite spacious, I felt, and I had a very comfortable stay. It's just a bit far from the station, about a 10-minute walk.

Centurion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay. The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.

Hotel is easy to find but a little bit small. Staff is nice and friendly. They can help me to solve the problem. Thank you.