Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJun 29, 2026
lijunweiThe room was comfortable, and for Japan, the size was quite good for the price. It's super close to the subway station (West Exit). Just note that if you have large luggage and need to use the elevator, you'll have to go to the other exit (East Exit).
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Price per night from:€57
Posted onMar 5, 2026|Moderate Double Room Non Smoking
Guest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
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Price per night from:€49
Posted onJul 19, 2026|Standard Twin Room
EleniqueThis was my first trip to Japan — I loved the country and its people — but I was disappointed with this hotel and will not return. I hesitated before writing, but decided to share my experience because this property was first on my list and the reception staff’s behavior was very disappointing. I have worked in hospitality and am certain the situation could have been handled promptly and professionally.
We traveled together (two colleagues) and stayed in room 611 from June 29 to July 3. The room is indeed small, which we knew in advance: two beds with a narrow passage between them — that’s essentially the whole room. The room had all essentials: clean bedding, good towels, a kettle, an air purifier, etc. My suitcase only fit on the bed; my colleague kept her backpack on the pouf. The hotel’s location is excellent — we reached it from the airport by metro without problems. Ueno Park and the zoo are within easy walking distance. We also really liked the breakfast — friendly staff and tasty food.
Unfortunately, on July 2 my colleague discovered that dollars were missing from her backpack. We are certain the money was there on June 30, since she took part of it with her on a walk that day. We thoroughly rechecked the room (I found a surprising amount of dust under the bed, though the room appeared clean overall). My colleague, who speaks excellent English, reported the theft to reception at about 18:00. She was told the hotel has no cameras and that housekeeping had already left. We provided the exact amount missing and our dates of stay. We did not make a scene or demand compensation, but we did expect a professional response: to check who cleaned the room on the relevant dates and to contact the housekeeping team.
I ask hotel management to investigate: room 611, housekeeping dates 30.06, 01.07, and 02.07, and the exact amount missing (in US dollars) are all known. Taking these simple steps would help restore the hotel’s reputation and demonstrate true guest care.
We stayed in two other hotels during our trip and experienced nothing like this elsewhere. This incident has not changed our positive impression of Japan and its people, but it has changed our view of this particular hotel — we will not return.
Advice to future guests: be vigilant with cash and valuables, and be aware that the reception at this hotel may not provide adequate assistance.
今回が初めての日本旅行で、国や人々には非常に好印象を持ちましたが、このホテルには失望し、再訪は考えていません。投稿を迷いましたが、最初に候補に挙げていた宿であること、そしてフロントスタッフの対応に強く失望したため、体験を共有することにしました。私はホテル業界での勤務経験があり、本件は迅速かつ専門的に対処できたはずだと確信しています。
私たちは同僚と2名で滞在し、611号室に6月29日から7月3日まで宿泊しました。部屋は確かに小さく、事前に承知していました:ベッドが2つあり、その間の通路が狭いという間取りです。室内には必要最低限が揃っていました:清潔な寝具、良質なタオル、電気ポット、空気清浄機など。私のスーツケースはベッドの上にしか置けず、同僚はリュックをオットマンに置いていました。立地は非常に良く、空港から地下鉄で問題なく到着でき、上野公園や動物園へも徒歩圏内でした。朝食はスタッフの対応が親切で、料理も美味しかったです。
しかしながら、7月2日に同僚がリュックから現金(米ドル)が無くなっていることに気付きました。6月30日時点では確かに所持しており、一部はその日の散歩に持って出ていたため、消失時期は特定できます。私たちは室内を念入りに確認し(ベッド下に意外なほどのホコリがありましたが、見た目は概ね清潔でした)、同僚は英語が堪能なため、午後6時頃にフロントへ報告しました。フロントからは監視カメラは無いこと、ハウスキーピング(清掃担当)は既に退勤したと告げられました。私たちは消失金額と滞在日を伝えました。騒ぎ立てたり補償を要求したりはしていませんが、プロとしての対応――該当日に誰が清掃を担当したか確認し、ハウスキーピングと連絡を取ること――を期待していました。
ホテル運営側には調査をお願いしたいです:611号室、清掃日 6月30日、7月1日、7月2日、および消失した正確な金額(米ドル)が確認できます。これらの基本的な確認を行うことで、ホテルの評判回復とゲストへの誠実な対応を示すことができるはずです。
私たちは旅行中に他の2つのホテルにも滞在しましたが、同様の経験はありませんでした。この出来事は日本と日本人に対する私たちの好印象を損なうものではありませんが、この特定のホテルに対する評価を大きく下げる結果となりました。再訪はしません。
今後このホテルに泊まる方への助言:現金や貴重品には十分ご注意ください。万が一の際、こちらのホテルのフロントから十分な支援が得られない可能性があります。
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Price per night from:€47
Posted onMay 4, 2026
Guest User
Though small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
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Price per night from:€63
Posted onJun 27, 2026
Guest UserI enjoy the stay. Great location and acceptable price. Breakfast wise, just a bit weak. However is enough to fill up the stomach. I will stay here again for the location purposes
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Price per night from:€59
Posted onApr 30, 2026|Superior Double Room-Non-Smoking
Guest User
employees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
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Price per night from:€52
Posted onJul 30, 2026|Superior Double Room Non Smoking
Anonymous UserComfortable one-night stay at Shinjuku Granbell Hotel — great location and clean, modern rooms. One useful tip for anyone driving: there’s parking available nearby that you can either reserve in advance for around ¥2,000 per night, or just drive in without a reservation and pay by the hour (rates around ¥1,700 for 8 hours at the lot near the hotel). Made it really convenient for our road trip stop before heading north. Would recommend for travelers exploring Shinjuku by car.
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Price per night from:€69
Posted onJun 5, 2026
Carey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
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Price per night from:€39
Posted onNov 19, 2025|Capsule Room for Men Only, Non Smoking, with Public Bath
Guest UserI liked this place. A pretty standard classic capsule hotel: sizeable capsule with a console, daily turnover service, large shower and onsen room with an attached steam room. Service was good: they have an army of twinks working there after hours, it was like being checked in by BTS. All issues I had with my capsule (broken lightbulb) were addressed quickly and cheerfully. Sometimes it kinda seemed like they were laughing at a few of the foreign guests, but you know what, fair. This place is kinda rules heavy, with lots of notices posted around the property. There is no eating or drinking in the capsules, and instead you have to go to this common area that feels a bit like a hospice for abandoned uncles. Vending machines, manga library, smoking cubicles, that sorta thing. Clean and tidy though, equal numbers of dudes using it for remote working and day drinking (I have a feeling that some ppl live in this place). They have the usual elaborate system of lockers and keys, but they will store your luggage for you while you are out. No need to check out in the day. Overall a chill experience. While I was staying there though some dude did have a mini breakdown about what he saw as it's shortcomings, so I just wanted to comment on that. According to him the place was disgusting. He was especially perturbed by the housekeeping service and the showers. His claim was the the toilets were dirty and that it was unacceptable to fold bedsheets on the floor. Mind you, he was having this rant at 10:30 - checkout is at 10:00, meaning that a whole stampede of airport-bound weebs had just taken spicy ramen fuelled power dumps so they could get out of there on time. Most of the day the facilities were pretty spotless in my opinion. In regards to folding the bedsheets on the floor, I dunno what in the Disney princess he was expecting, but there really isn't anywhere else to do it. I think it's unreasonable to expect little doves to come fly your linens into your capsule tbh. The capsules are literally on... the floor! What do you want? His overall complaint that the space was generally messy was a lot more valid. At this point I had a suspicion that they kind of segregated foreigners from Japanese customers. It's true, that the foreign floor was a bit of a tip - luggage thrown around, empty bottles everywhere, garbage. I went up to the Japanese floors to snoop around a bit. Spotless. (Pictures of both included for comparison) In this case I think the call is coming from inside the capsule, not really fair to hold the staff accountable to your own messy manners. His final gripe was about the showers - specifically the lack of private cubicles. Private cubicles were not advertised anywhere and Japanese onsens are pretty standardly communal spaces, so again I dunno what he wanted. Maybe a shower, with a curtain? Maybe a shower with a door? Maybe a shower with a psychic forcefield that would make his ex girlfriends forget his underwhelming junk and prevent his father from behind disappointed in him? I'm not sure. But I guess the dozen shower stations with soap, shampoo, and face wash weren't cutting it. In fact a lot of the Western guests seemed pretty pranged out by the shower situation, waiting until like two am to wash up and then scurrying around the baths with a hand towel infront of their package like a little purse. If you regret going bald, that's on you. Kinda silly, but if you are bashful maybe this also isn't the hotel for you. Unreasonable though to blame the establishment for you own shame. Anyway, that's all to say the worst part of my stay was for sure the ranting and raving from an unshowered backpacker while I was trying to have a lie in. Otherwise a pretty decent stay.
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Price per night from:€17
Posted onJun 2, 2026|Capsule Room Non-Smoking (Female Only)
유닠_안Before my arrival, I had to change my reservation due to a personal matter, and the staff were incredibly kind and helpful in processing it. I was also very pleased that they assigned me a good bed upon check-in.
The only minor drawback was that the lockers weren't on the same floor, unlike at the Ningyocho branch, which was a bit inconvenient. Other than that, everything else was satisfactory.
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Price per night from:€18