"It's close to the station, so it's a great location if you're travelling early the next morning. The room was larger than average, and you had to take your shoes off before entering, so you could sit on the floor."
"Honestly, this hotel far exceeded my expectations. With three beds, each of our family of three had our own space, ensuring a great night's sleep after a long day of walking around. The room itself was quite spacious, which made the bathroom feel a little cramped by comparison. The view from the window was really open and the night view was great too. Breakfast was just okay, but everyone's attitude was excellent! Plus, it's only a three-minute walk from Nippori Station, with tons of restaurants and convenience stores. If you're looking for nightlife, there are plenty of options too, haha~ (The soundproofing isn't the best, so hopefully, you won't encounter any noisy groups partying late into the night.)"
"I stayed here for one night before taking the Shinkansen from Ueno Station the next morning. The hotel is conveniently located near the station — it took about 10 minutes by taxi at around 7:00 AM with no traffic, and the fare was approximately 1,500–1,800 yen.
I arrived for check-in at حوالي 10:00 PM, and there was still a receptionist available. The check-in process was quick and the staff were friendly and welcoming. The hotel is located along the main road, so it is easy to find.
The room was quite small compared to the Kiyosumi branch. It was not possible to open two suitcases at the same time. However, the kitchenette was well equipped with an electric stove, microwave, and kettle. The bathroom was compact, as is typical in Japan, but fully functional.
The bed was comfortable and the room was very quiet. Even though the hotel is close to the train station, I could not hear any train noise at all.
Overall, this hotel is very convenient for a short stay before traveling the next day. However, for a longer stay, I would recommend choosing a branch with a larger room. There is also a 24-hour restaurant located across the street, which is very convenient."
"We had a very pleasant and comfortable stay at the hotel. The owner was thoughtful and helped to lay out the beds for us as we checked in late and were hungry for dinner. She also recommended a delicious izakaya yakitori place nearby that welcomes kids which we had for dinner. Although the place is small, the cosy beds, strong pressure shower, attention to detail, and warm hospitality makes up for it. The staff also speaks English and mandarin so communication is easy."
"While there's no view, the room is fully equipped, and there's a washing machine available in the common area. There are Lawson and 7-Eleven convenience stores nearby, so you won't have to worry about food for breakfast or late-night snacks. It's about a 5-10 minute walk from Senso-ji Temple (Kaminarimon), which is super convenient for exploring the shopping street after visiting the temple. I noticed they offer a Mt. Fuji day trip service, and I'm looking forward to trying it next time!"
"The hotel offers a convenient self-service check-in, making the check-in process quick and easy. Pajamas are provided, and the room is well-equipped with all the necessary amenities. The room was clean and comfortable. The location is excellent, within walking distance of shopping areas and famous temple in Asakusa!"
"I had a great stay at this hotel. The room was spotless, the bed was wonderfully spacious, and the staff were genuinely attentive. The onsen area was large and perfect for unwinding. What I appreciated most was the excellent location, which made traveling incredibly convenient."
"This hotel is in a very convenient location, close to Nishi-Nippori Station and Nippori Station, making it extremely easy to travel to and from Narita International Airport.
The room was clean, spacious, and very comfortable. There was enough space to fully open luggage, which I really appreciated — especially when traveling with bigger bags. I was genuinely impressed with this stay.
Since the hotel is near the train lines, you can hear the sound of trains passing by. However, it becomes much quieter late at night and didn’t disturb sleep too much.
Another plus is that there are plenty of restaurants around the hotel, so it’s easy to find something to eat at any time."
"Overall pretty decent. Right by the subway station so easy to get around. Showers are great, just wish it was possible for the large ones to be open longer.
My main issue was the mattress or lack thereof, causing for a very uncomfortable and borderline painful experience. I’m not sure if this is customary for Japan or if this is a personal thing for the hostel, but investing in some small thin single mattresses would make the world of difference"
"The hotel is conveniently located just a 3-minute walk from the nearest train station, making it easy to access. The room was clean and comfortable, and for Tokyo standards, quite spacious. The clever storage design, especially the mesh bags, helped keep my belongings organized and my luggage out of the way, which was a huge plus. I stayed here for all four nights of my Tokyo trip and it was a great choice."
Very Good
81 reviews
8.8/10
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9.2/10
Great
YYseraQThis hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.
GGuest UserThe twin rooms all face JR Station. We were initially given a room on the fifth floor, and it was so noisy we couldn't sleep at all. After telling the front desk, they kindly moved us to the eleventh floor, which we really appreciate. There's still a faint train noise, but it doesn't disturb our rest. Overall, the location is great and convenient for getting around.
GGuest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
JJackyMy overall experience with this stay was quite complex, feeling more like a test of service management capabilities.
On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression.
However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met.
In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms.
Overall Rating:
The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.
GGuest UserThough small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
GGuest UserThe hotel is in an excellent location, conveniently situated near Ueno station and a nearby subway station, making travel around the city very easy. One of the highlights of the stay was the thoughtful amenities. The hotel offers an onsen, complimentary soba in the evening, and jelly desserts, which added a nice touch to the overall experience. The breakfast was especially impressive-delicious and well worth the price. The room size(around14square meters) was impact but comfortable, suitable for 2 people. Additional blankets can be requested at the front desk if needed. The staff were friendly, always smiling, and very throughout the stay. Overall, I was very impressed with the hotel and had a great experience. The downside was the elevator, which can be slow and crowded during peaking times. However, if you’re staying on a lower floor, using the stairs is a convenient alternative.
GGuest Useremployees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
GGuest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
GGuest UserThe city center is really crowded, and it's a bit uncomfortable not being able to fully open my suitcase. However, the staff on the first floor are all very professional and have excellent attitudes.
CCarey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
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