Read genuine traveler ratings & reviews to find your perfect stay.
Posted onApr 26, 2026
Guest User
This hotel was absolutely perfect! Me and my daughter booked this hotel to see Louis Tomlinson at the Utilita. It was perfect location. 10 minutes from the train station, 5-10 minutes from the arena. There is also a lot of night life so we managed to find a nice place just across the road to have some food and drinks. The room was lovely too! We had two double beds so we managed to sleep very well after the concert! Will definitely stay again if we have another trip to Birmingham!
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Price per night from:PLN 298
Posted onMay 22, 2026
Guest UserI recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay.
Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving.
I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning.
Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead.
Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable.
Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating.
As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable.
What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit.
I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations.
Kind regards,
Karolina
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Price per night from:PLN 508
Posted onJun 27, 2026
60+peipeijieFirst time staying at a B&B and it was a great experience! The train station is close by, as is the city center, and the surrounding area is really convenient. Especially handy for Moor Street Station, where you can catch the train to Shakespeare's birthplace – don't go to the wrong one! The large shopping mall has a fantastic design too! If you want to know more about Birmingham, check it out! 👀
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Price per night from:PLN 244
Posted onJun 25, 2026
Anonymous UserCheckin process was smooth. Comfortable and clean room. Breakfast was good too. Notice inside the lift to remind us to plan for the breakfast time to avoid crowd.
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Price per night from:PLN 213
Posted onApr 11, 2026
Guest User
Really impressed with our stay at the Holiday Inn at Birmingham. Great location as it next the train station and city centre. Pleasant and polite staff and reception area with lots comfortable chairs and sofas to chat in. We had a twin room which was large with comfortable beds and a huge tv screen. The dated building from the outside does not reflect the fresh and delightful furnishings inside. Fully recommend.
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Price per night from:PLN 286
Posted onOct 27, 2024
Sfrixel
Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously.
Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it.
Very very very unsatisfied.
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Price per night from:PLN 236
Posted onMay 28, 2026
Guest UserI stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.
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Price per night from:PLN 338
Posted onMay 8, 2024|Twin Room
JSTWComfort Inn Location is great, just next to Birmingham New Street train station and within 3 mins walking distance to Birmingham China town, so plenty of restaurants and cafe surround this hotel.
The only downside is the shower area, the curtain was short and water spilling everywhere when take shower.
Overall I would rate 4.0 for Comfort Inn due to excellent location and reasonable price
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Price per night from:PLN 296
Posted onApr 17, 2026
salaudin lunat
The check-in process was very easy. Friendly check-in staff behind the counter. Clean room. Nice location however, room was very cold (no heating although there are central heating available in the rooms. Hot shower, clean towels and beddings. Only 1 pillow. TV in room. Only 1 lift in operation.
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Price per night from:PLN 148
Posted onNov 28, 2025
Guest User
5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.
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Price per night from:PLN 168