Hotels near Broad Street, Birmingham

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina

It was an average experience. The hotel is quite old, but considering the price in Europe, it's understandable. Slippers and toothbrushes can be delivered to your room if you call the front desk, which was a nice touch. It's very close to the train station.

Birmingham Premier Inn (New Street Station) is located above the Birmingham New Street Station, next to the McDonalds. It might be a bit confusing to locate the hotel when you reached the station. After you exited from the gantry at the Birmingham New Street station, you will be able to see escalators located in front of the Tickets station. Go up the escalator and you will see a lot of shops e.g. Jo Malone, Tesco Express and restaurants such as Pho, Mrs Chew Kitchen. Once you are at the 2nd level (New Street Station), locate the Jo Malone shop. When you are outside the Jo Malone shop, you shall be able to se a clothes boutique known as Fat Face. Walk towards Fat Face and on your left, you should be able to see a walkway leading outside. Walk towards the walkway and you shall see Mini Sou on your right side. Once you are outside of the building, you will see McDonald on your right. Premier Inn hotel's entrance is just next to McDonald's entrance. Location of Birmingham Premier Inn (New Street) is fantastic. Despite there were reviewers that there might be some beggars but they did not bother me when I was there. Taxis are a bit tricky and right outside the hotel, there are tram railways and that means that most of the times, cars will generally not be around that area. If you want to get a taxi, you will need to walk to the main street where the major deparmental stores are, e.g. BullRing Birmingham. I would stay at Premier Inn again if I am in Birmingham area.

An amazing stay as always the staff here always go above and beyond for you needed slightly larger room due to my partner on crutches and they even put us in a room we was in before! Such clean facilities me and my partner felt really comfortable safe and happy here will stay again! Comfy pillows, bed, lovely bathroom shower and bath, toiletries on wall are very nice smelling, we will be back on Thursday to stay! :)

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

I just stayed for one night at Lea Marston hotel. Did not have time to enjoy the facilities. Location is a bit off but still okay for drivers.

The location of the hotel is great. Walking distance to Bullring and most shops and restaurants. But the carpark is a bit of a walk through a not so nice area. Plus the closer car park is not 24 hours. So one night after a dinner that finished late, I missed the closing time of the car park and had to park at the car park that is further away. For cleanliness, the room is generally clean. But the bath towels were not clean. Out of the 6 nights I stayed there, 3 nights I had to ask for replacement towels because the new towels put in my room has various stains on them.

Excellent establishment, this is my second stay in a year. It's well-located, the staff are very welcoming, and the studios are well-equipped. Plus, there are shops nearby, allowing you to be self-sufficient. Don't hesitate to book – I'm definitely coming back to this hotel next year!

The hotel is conveniently located nearby the new street station which is excellent. But the rooms is small and old, the bed sheets look grey (tho clean). The mattress is also old. It is okay to stay just 1 night (if you don’t have other choice and budget) but not more than that.

5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.