Hotels near Benrath Palace & Park, Dusseldorf

We stayed at this hotel for two nights, and unfortunately, our experience was quite disappointing. On the first day, the air conditioner in our room was not working. We reported the issue to the reception in the evening, but were told that there were no available rooms. What was more concerning than the problem itself was the indifferent attitude of the reception staff. They showed no empathy, did not apologize, and simply stated that housekeeping had not reported the issue, asking us what they could do. To ensure the issue would be addressed, I personally reminded them again and provided our room number. I’m glad I did, because it later became clear that no record of our complaint had been made. That evening, assuming the issue had been resolved, we returned to our room only to find that the air conditioner was still not working. When we reported it again, we received the same standard response: “There are no available rooms.” It felt repetitive and unhelpful, as if no real effort was being made to resolve the situation. Since it was already late and our last night, we had little choice. Fortunately, a staff member named Fadi from the bar came to assist us. He checked the electrical panel, reset the fuses, and managed to get the air conditioner working. I would like to sincerely thank him for his initiative and helpfulness. Unlike the reception staff, he also proactively suggested a room change if needed. Additionally, as we were leaving the hotel, we met Ms. Derya from the reception. We explained the situation to her, and she kindly apologized for what had happened. I would like to thank her as well for her understanding and professional attitude. In summary, this hotel leaves guests to handle issues on their own unless they happen to encounter a helpful staff member. The experience feels inconsistent and unreliable, which is not what one expects from a hotel stay.

Fuss free check-ins and can’t complain about the rooms - it was sufficient. They do offer earlier breakfast hours (4am onwards) but I did not take them so I don’t know how it is this might be helpful for those going for early flights! Location is near the airport but far from everything else tho it is a small city after all. Quite affordable option nonetheless and had a smooth check-in experience.

We come to this hotel every year, and we can see the facilities in the room degrading. The were fine around 2016 to 2019, after covid lock down, when we were back in 2023, still good, and 2024, fine. Till this year, 2025, the toilet flush is half broke, shower head is not in good condition. Breakfast service is shrank, no more take away coffee cups.

The staff are courteous and friendly and the breakfast is very tasty. It is convenient to arrive and depart from the central Station and also close to shopping, dining and sightseeing. I really liked the design and the ambience in the hotel because they don't have loud music (it was very pleasant).

The hotel was okay overall. I checked in quite late at night, and there was no staff present for manual check-in, so I had to use the self-service machine. It was very slow, and the machine even had issues. The room was tidy and clean, but there was no bottled water, toothbrush, or toothpaste. The front desk was unstaffed, so the service was a bit lacking.

location is A+. 2 minuite walk to the Heinrich underground station which takes you straight to the Messe. Hotel is nice. strange layout but its a medieval building so its part of the charm. Front desk leaves much to desire for a 5 star hotel. the room is ok. was given room 131. mattress was collapsed and definitely not commercial 5 star hotel standard.felt more of a foam cushion than a mattress with just 10 cm height of cushioning. i am 1.87 mtrs height and 110kgs. the mattress went concave when i lied down and my upper back muscles namely rhomboids and lats felt it badly in the morning. Advised the front desk who replied nothing can be done because all mattresses are like that. i don't insist or complain further if i am refused or rejected the first time i ask. on my checkout i advised front desk whose manager was present and i advised i was very happy with location but not with bed. i had no reply from her and she moved away stating in awe that no one had such an issue. on a positive note the breakfast operators who were very attentive and courteous at all times. for 950 euros for 3 nights i think they are very lacking in not being able to provide the basic hotel service of a good nights rest.

The service was tip top from the check-in till the end. The service of Lucas and Hedric was attentive, meticulous and very helpful to my needs. I was exhausted and jet lag due to the trade show business plus it was my first time staying in the city centre. So rhe clean room and warm sincere treatment from the staff brightened me up. I appreciate the lovely loft room view of the city and also the great roof top bar. Thank u.

Very close to the train station, and the main reason is that the owners are all wonderful Chinese sisters, hahahaha. It's super convenient to ask for directions or any questions!

The room was spotless and well-maintained, the service was excellent, and there was plenty of space with good lighting. The environment was pleasant, and it was very close to the train station. I'm extremely satisfied and will definitely stay here again. The hotel's location is superb, the housekeeping staff are very friendly, and the front desk lady was so welcoming. The room rates are also very affordable, offering great value for money! It truly feels like a vibrant, lived-in place – that's my review of this hotel. The room was spacious and bright, and the bed was very soft.

Good location if you use Düsseldorf Hbf is your priority, as it is just a 3-5 minute walk from the trains and trams, making it perfect for early departures or late arrivals. The staff were friendly and welcoming. The room was clean but not very spacious, however I had a small balcony which was a nice addition. The furniture leans towards ”dated” but still very acceptable for me. Rooms on the street side can be quite noisy despite having good windows. If you are a light sleeper, ask for a room facing the courtyard or bring some earplugs. Breakfast was fine and kept stocked while it was very busym