GGuest UserWe stayed here for 3 nights and had a great experience overall. The hotel is very clean and feels almost brand new. We were booked into an apartment, which was excellently equipped with almost everything we needed, including a full kitchen setup with glasses, mugs, knives, dishes, and utensils. To our delight, the hotel surprised us with an upgrade to a full suite, which was a very pleasant gesture!
The only downside to our stay was that the air conditioning was not functioning. This seems to be a general issue we have encountered with many hotels across different cities in Germany over the last 3 years. However, the management handled it professionally; they tried to compensate us for the inconvenience and proactively provided us with two stand fans to keep the room cool.
Because of the excellent service, cleanliness, and great amenities, I am definitely looking forward to staying at this hotel again in the future if I pass through Heidelberg.
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