MMinminxiaosilingI stayed for eight days and I'd like to specially commend the cleaning lady. She noticed we had a child and made sure to change our sheets and vacuum every day. I remember one day we went out for an hour, but it was too hot, so we came back to rest, only to find the room hadn't been cleaned. I thought the housekeeper hadn't told the cleaning staff, so I called the front desk to inquire. The housekeeper also said she'd coordinate the issue immediately. My husband was a bit upset then because, on one hand, the child needed to sleep, and on the other hand, we had specifically told the housekeeper we needed the room cleaned before we left. Later, when the cleaning lady arrived, she immediately said it was her fault and emphasized that she had gone for her meal, not because she was too busy. After her meal, she rushed to do a thorough cleaning, which is why she didn't clean our room immediately. The housekeeper had mentioned it to her initially, but she thought we wouldn't be back so soon. I think the cleaning lady is a responsible and accountable person who doesn't push problems onto others; she owns up to them. Therefore, I hope the hotel can commend her. She's responsible, accountable, thoughtful, and considers the guests – a truly excellent employee. And please pass on a message to her for me: from room 3702, who stayed for eight days, I wish her good health and smooth work! Also, the hotel facilities had a few minor issues, but the staff resolved them quickly. Every time I told our housekeeper, Riley, to clean the room before we left, it was only this one time it wasn't done on schedule, but Riley still resolved it quickly. Our experience at InterContinental Dalian was truly great.
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