Read genuine traveler ratings & reviews to find your perfect stay.
Posted onAug 24, 2026|Deluxe Double Room
BensonHKFirst Impression: The Luxurious Ritual of a European Castle
Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests.
Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers.
Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.
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Price per night from:SGD 443
Posted onSep 12, 2026|Superior Twin Room
stomachValue for money hotel, but I was amazed that the terrible lift situation was not mentioned more. They had only TWO lifts to service 13 floors worth of travellers, and I spent around 5-10 minutes each instance either queuing for the lift to go to my room, or waiting for a lift to come down. Really ridiculous waste of time, but other than that, hotel was alright.
Oh by the way, the hotel does not provide toothbrushes and toothpaste; they will direct you to purchase it from a vending machine.
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Price per night from:SGD 102
Posted onSep 17, 2026|Economy Single Room
Anonymous UserI checked in late at night around 11pm without a problem. The room is small and windowless, but this is not unexpected as the online description is accurate.
Very convenient location! Easily accessed from airport metro and regular metro. Within walking distance to Ximending, Ningxia night market, Taipei city mall, and Dadaocheng/Dihua street.
Luggage storage was conveniently available for free and there is a tonne of people making use of this service! So may need to time your check out accordingly.
Lobby was located at the fifth floor, some elevators don’t stop there. The layout is a tad confusing to me (some rooms on 3F and 4F)
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Price per night from:SGD 43
Posted onAug 2, 2026|Quadruple Family Room
Chee Kieong LeongThe cleanliness was acceptable and consistent with the hotel’s facility rating. The location was excellent and suited our needs perfectly, as it is located right next to Taipei Main Station and can be reached in less than a 10-minute walk via the underground passage.
Breakfast is served on the 6th floor, but there is no lift access, which may be inconvenient for elderly guests or those with mobility issues. However, it should not be a problem for younger guests.
Overall, the hotel met our expectations and offered good value for its convenient location.
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Price per night from:SGD 11
Posted onSep 14, 2026|Superior Twin Room - No Windows
Anonymous UserLocation is fine , semi close to ximending,
The room is ok but you need to have your bed spray or something because i have bites either from bedbugs or insects coming from your bed and not only on my legs but also both arms.
Frontdesk or reception are ok
As for the breakfast i suggest you add more choices , just like me i don’t eat hotpot for breakfast , since there are no other choices i went to Starbucks and forfeit my breakfast
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Price per night from:SGD 50
Posted onApr 9, 2026|Superior Double Room
Guest UserThe hotel is very spacious a bit further from most of the tourist attractions but it is very convenient to travel to other Spaces by Uber or taxi and the space is very large with a jacuzzi very clean spacious I would say allow a working space for working in the hotel and more than 300 square feet
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Price per night from:SGD 64
Posted onJul 26, 2026|Bed In Dormitory Room-Female Only (Female Only)
Guest User
I often travel alone and usually stay in hostels abroad, but this is my first time staying in a backpacker dorm in Taiwan. The location is super convenient, right behind the Shin Kong Mitsukoshi department store (Station Front Branch). Whatever you want to eat or buy, you'll find it nearby—there are tons of restaurants, local eateries, convenience stores, and drugstores. They don't provide toiletries by default, but you can buy or rent them. All the common facilities are exceptionally clean and well-maintained! 👍
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Price per night from:SGD 12
Posted onSep 16, 2026|City Deluxe Double Room
Anonymous Userthe location is very good as just opposite ximending and outside exit 4 of mrt so it’s near but like quiet also but the hallways carpet is abit dirty with stains but room is quite clean. the service is normal but the aircon is sometime not cold
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Price per night from:SGD 70
Posted onJan 19, 2026
Jerry Lee 61
Near shilin station, and shilin night market. No has hotel sign board and reception,need find the door number 59. But can check in easy by online. Door excess using password. Still quite convenient. The room wall and window curtains a bit dirty. The toilet clean and nice.
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Price per night from:SGD 25
Posted onMay 17, 2026
Anonymous User
I’ve stayed in several affordable hotels here in Taipei, and I understand that you usually get what you pay for. However, I still believe that basic cleanliness and proper maintenance should always be provided to guests regardless of the price range. Sadly, this has been the worst hotel experience I’ve had so far.
First of all, the room did not feel clean at all. The bathtub was extremely dirty, with visible stains and molds around it. Even the toilet walls, floors, and sink area looked poorly maintained. There was also a water leak from the toilet ceiling, which made the bathroom feel even more uncomfortable. The fridge still had leftover food from the previous guest, which honestly made me question if the room had been cleaned properly before we arrived.
I also requested for the bed to be cleaned, but after staying there, I suddenly developed rashes, which made me worried about the cleanliness of the sheets and pillows. The sheets had stains, maybe blood stains (not sure what it was). The pillow also had an unpleasant smell, as if it had not been washed properly. As someone who values cleanliness, this was very disappointing and uncomfortable.
Another issue was the condition of the room itself. Despite having several light bulbs installed, only one light was working, making the entire room feel dark and gloomy. The walls and bathroom areas clearly need maintenance and renovation. On top of that, the soundproofing was very poor. I could hear noises from other rooms very clearly, including conversations and even dripping water sounds throughout the night, making it difficult to rest comfortably.
What disappointed me the most was that the photos posted online looked completely different from the actual room. The hotel appeared much cleaner and more maintained in the pictures, which honestly gave us expectations that were far from reality.
However, I genuinely want to commend the staff because they were the only bright side of our stay. The receptionist was very kind, polite, and accommodating from the moment we arrived. They were approachable and communicated well in English, which was very helpful for foreign guests like us. Despite the condition of the hotel, the staff still tried their best to assist guests professionally and respectfully. You can tell that they are hardworking people simply doing their job properly.
That is also why I feel bad leaving this kind of review. The staff members deserve appreciation because they handle guests with patience and kindness, even though many of the problems seem to come from the hotel’s maintenance and management itself. It honestly feels like the employees are the ones carrying the burden of complaints that should already be addressed by the owner.
My brother and I even considered changing hotels, but since we were only staying for 2 nights and 1 day, we decided to just endure it. I truly hope the owner takes guest feedback seriously because the hotel has potential if proper cleanliness, maintenance, and care are given attention.
I normally don’t leave negative reviews, but I think future guests deserve an honest experience, and I also hope this review encourages improvements because the staff truly deserve a better-managed workplace and guests deserve a cleaner and more comfortable stay.
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Price per night from:SGD 47