Hotels near 2/28 Peace Park, Taipei

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

I got a bunk bed room for this trip, budget but good environment, and security. staff is friendly and nice they are always willing to help it’s nearby Zhongshan station and Taipei main station. The shared bathroom have soap and shampoo also dryer. They also provide the towel. Love it will be back for sure. 🩷🩷🩷🇹🇼🇹🇼

The hotel's location is super convenient, not far from the MRT station. There are plenty of convenience stores, shops, and a night market nearby, making it easy to get around. The rooms are newly renovated, have lots of TV channels, and a bidet toilet. The large floor-to-ceiling windows are a nice touch, and the hotel's decor is quite upscale, offering great value for its price. However, prices do double during holidays. It's popular with international, Japanese, and Korean travelers, and clearly has a good reputation. Last time, I wanted to switch rooms due to the floor, and the hotel staff were very helpful. Overall, it's excellent.

The hotel is conveniently located near Taipei Main Station. Check-in is strictly at 4 PM, and even if there are available rooms, an early check-in costs an extra NT$200. However, you can store your luggage for free, and there's a lounge area on the 6th floor where you can relax.

The pictures were taken when i’m about to check out so it doesn’t look neat. Overall i enjoyed my stay, there was one particular staff in which i forgot the name, night shift wear glasses, she was the sweetest! I explained my situation and she assisted me with all her might. The breakfast they have was one of a kind. Never had hotpot in a hotel. The location was also convenient, few walks to ximending subway and 1km to taipei main station.

Fantastic stay! The environment was spotless and tidy, and the common areas were cozy and welcoming. My bed was also very clean. The staff were warm, friendly, and always happy to help. The location is super convenient, with restaurants and public transport nearby. I met so many travelers from different places, and the atmosphere was relaxed and free-spirited. I'll definitely be back next time I'm in town! ⭐⭐⭐⭐⭐

Room 717 was clean. The CCTV cameras on every corner of the hallway made me feel secure. However, the hallway floors were very echoey, so you could hear everyone walking by. My double room had absolutely no hooks or hangers, which definitely needs improvement. My room also didn't have any USB charging ports (though some single rooms with private toilets did). There were only two-pin flat sockets, so if you wanted to use a larger international adapter by the bed, you'd have to unplug the fridge or TV. There were sockets by the door and the sink, but they weren't convenient for my use. I stayed for 5 nights, and on the last night, the air conditioning unit outside my window was intermittently loud and frequent, making it impossible to sleep. This needs to be fixed. For a double room, they only provided one key. If you wanted another, you had to pay a NT$500 deposit, which was returned, but without a receipt. When I asked for one, they just scribbled a note and told me to take a picture. I hope they can be more professional about this.

Stayed here for one night and it was a solid, comfortable stay. The room was a good size, clean, and well laid out, with a comfortable bed and fresh linens. The balcony was a nice bonus, even for a short stay. Everything worked as expected, including the air-conditioning and shower, which had good pressure. The space felt practical and easy to settle into, especially after a long day. It’s a no-frills hotel but does the basics well. Overall, a reliable option for a short stay and I’d consider staying again.

So far so good, room was comfy enough. Good area, walk just 3minutes away from shillin night market and 6minutes to metro station. The problem is there is no elevator to our room, meanwhile we got 3 big luggages 😕 Please mention if no elevator access to the room, thanks

Overall is acceptable. Good location, there are shops and restaurants nearby, is convenient to go attractive places. The only thing is the hotel is old, seems like lack of maintenance and upgrades.