Hotel Grand Fine Kyoto Okazaki Heian Jingu Reviews

Response from Property: Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated our convenient location and enjoyed our breakfast offerings.We sincerely apologize for the inconvenience you encountered with the initial room. Ensuring our guests have a comfortable and pleasant stay is our top priority, and we regret that the room did not meet your expectations. We are glad that our team was able to promptly address the issue and move you to another room, although we understand there were still some concerns with the cleanliness.Your feedback is extremely important to us as it helps us improve our services. Rest assured, we have addressed this matter with our housekeeping team to ensure such incidents do not occur in the future.Thank you again for your understanding and for acknowledging our efforts to make your stay enjoyable. We hope to have the opportunity to welcome you back and provide you with a flawless experience next time.

Response from Property: Thank you for your positive feedback regarding the size and quality of your room, as well as our well-prepared cleansing amenities. We're pleased to hear that you enjoyed your stay overall. Your suggestion regarding the shower rack is duly noted, and we appreciate your input on how we can enhance our facilities further. We'll take your feedback into consideration as we strive to continually improve the experience for our guests. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Response from Property: Thank you for sharing your positive experience with us. We are thrilled to hear that you found our rooms spacious and suitable for your needs, accommodating 2-3 people comfortably. Providing comfortable and enjoyable accommodations is a priority for us, and we are glad that you found our room size to your satisfaction.We are also pleased to hear that our location was convenient for you to explore nearby attractions. We strive to offer a prime location that allows our guests easy access to the sights and experiences our city has to offer.Your feedback is greatly appreciated and serves as motivation for us to continue delivering exceptional service. We look forward to the opportunity to welcome you back for another enjoyable stay.

Response from Property: I apologize deeply for the discomfort you experienced during your stay. Ensuring your comfort is our top priority, and we take your feedback seriously.Firstly, I sincerely apologize that our breakfast did not meet our quality standards. We will work diligently to improve the breakfast experience based on your feedback, collaborating with our staff to enhance its quality.Additionally, I am truly sorry for the unpleasant odor you encountered. While we prioritize cleanliness and conduct regular cleaning and air purification measures, we will take additional steps to address the issue to ensure your comfort and peace of mind.We are delighted that you appreciated the complimentary parking facility at our hotel. To further enhance the convenience of our parking, we will consider additional improvements.Thank you for your valuable feedback, and we assure you that we are committed to improving to enhance your satisfaction. If there is anything else we can assist you with, please feel free to let us know.