Henn na Hotel Premier Kyoto Gojo Karasuma (formerly Watermark Hotel Kyoto) Reviews
Henn na Hotel Premier Kyoto Gojo Karasuma (formerly Watermark Hotel Kyoto)
195 Daikokucho Shimogyo-ku, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8161, JapanSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
307 review
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Verified reviews
Location8.9
Amenities9.0
Service8.7
Cleanliness9.1
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All reviews(307)
Positive reviews(302)
Reviews with photos/video(111)
Convenient location(76)
Easy to get around(73)
Close to metro(54)
Well designed(24)
Loved the view(12)
Average sound insulation(12)
Comfortable bed(10)
Luggage delivery service(6)
Negative reviews(5)
Jian han
Superior Twin Room
Stayed in Mar 2025
Couple
1 review
9.0/10
Great
Posted on May 27, 2025
Hotel is one station away from Kyoto station so it is a quieter area further away from big stores. Hotel is comfortable and the interior was really a good style that feels different from regular hotels. The coin laundry was a little expensive.
Response from Property: Thank you very much for staying at Henna Hotel Premier Kyoto Gojo Karasuma. We are delighted to hear that you are satisfied with our rooms and atmosphere. We will continue to strive to improve our room facilities and services to meet the expectations of our guests, and we look forward to your continued patronage.
Anonymous User
Double room
Stayed in Mar 2025
Couple
1 review
7.5/10
Posted on May 12, 2025
Dusty room
Cleanliness can be better. The room was dusty and led to allergic reactions. The air purifier was no help because it was filled was dust, I wished the hotel had cleaned it on a usual basis. There were stains on the underside of the blanket. Thankfully there was room service everyday and they were considerate not to touch our personal belongings. Location was great as it was just beside Gojo station, there were bus stops just outside the hotel too. Family mart was just few minutes walk away. Most procedures were self-serviced, but the staff did help us once and they were very nice and friendly.
Response from Property: We will immediately report the points you have pointed out to the respective staff members in charge and reconfirm our commitment to providing services that meet the expectations of our guests, while thoroughly instructing our guestroom operations.
Ngan Ping Gloria
Double room
Stayed in Dec 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Jan 22, 2025
location is good, and the room is clean, bed is big and soft, really enjoy my stays!
Response from Property: Thank you very much for using Henn na Hotel Premier Kyoto Gojo Karasuma.I was very saddened to see how refreshed you were during your stay at our hotel.We would like to once again thank you for your valuable feedback and comments.We look forward to your continued patronage.
Guest User
Superior Twin Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 20, 2025
I would highly recommend this hotel! Albeit being rated as a three-star hotel, the hotel offers you clean, tidy, and cozy vibes! Room is spacious and the dehumidifier serves a greater function especially during this hot season! The ambience was incredible!
Response from Property: Thank you very much for staying at the Henn na Hotel Premier Kyoto Gojo Karasuma.We would like to express our sincere gratitude for your kind and easy-to-understand review.We hope that you will choose our hotel again the next time you visit Kyoto.
Guest User
Double room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 24, 2025
This is the best hotel from my trip to Japan.
The room was cozy. Decorated in Japanese style. The staff was polite and nice.
Excellent varied breakfasts, which included traditional Japanese treats.
The room was cleaned very well. The view from the window was beautiful.
On my next trip to Kyoto, I will definitely stay here again.
Response from Property: Thank you very much for your stay.We are glad to hear that you had a pleasant stay.It is an encouragement to our staff that you will come back next time.We look forward to seeing you again!
NgPatti
Superior Twin Room
Stayed in May 2025
Family
9 review
7.5/10
Posted on Jun 12, 2025
convenience to Kyoto station or 河源町, quite near to convenience stores e.g. 7-11 or Lawson, room is large enough to open 2 x 26” luggages.
Response from Property: Thank you very much for staying at Henna Hotel Premier Kyoto Gojo Karasuma.We are very pleased to hear that you are satisfied with our hotel location and guest rooms.We will continue to strive to improve our room facilities and services to meet the expectations of our guests, and we look forward to your continued patronage.
Anonymous User
Superior Twin Room
Stayed in Sep 2024
Family
5 review
9.5/10
Amazing
Posted on Oct 28, 2024
Great location, the hotel was only a 5 min. walk to gojo train station. The room was very clean and the japanese employee was very friendly. There is a luggage storage service and breakfast was also nice. The room floor was tatami which was a great experience. This room is perfect for 2 people.
Response from Property: Thank you very much for staying at Watermark Hotel Kyoto.As you have posted, our hotel is located on Gojo Street, and our guests enjoy a convenient location.We will continue to strive to enhance the facilities of our rooms and improve our services in order to meet the expectations of our customers, so we look forward to your continued patronage.
MIN HO
Double room
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 29, 2025
The location is very good.
Easy to check-in and check-out.
The room is very clean and perfect to stay for 2 people.
I strongly recommend to stay in this hotel as I already book for the next trip.
Response from Property: Thank you very much for staying at Henn na Hotel Premier Kyoto Gojo Karasuma.We will use your review as a reference and strive to improve our service to provide a higher quality of service, so we appreciate your continued patronage.
Guest User
Double room
Stayed in Nov 2024
Couple
1 review
9.0/10
Great
Posted on Dec 26, 2024
Hotel staffs are helpful and friendly. I enjoyed my stay here and will definitely return if I travel to Kyoto!
Response from Property: Thank you very much for your objective evaluation of our hotel despite your busy schedule after the trip. All the staff sincerely look forward to your visit again.
Bian gyan
Standard Twin Room
Stayed in Sep 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Dec 1, 2024
Nice hotel, walk 2 mins to metro station. Nearby have 711, family mart, lawson too. Mcdonald, yakiniku is nearby also .. bus stop nearby and easily access to town area with few stop away. Happy with the hotel location
Response from Property: Thank you very much for staying at Watermark Hotel Kyoto.We are very honored to hear that you were very satisfied with our hotel's location, staff, and room services.As you have mentioned, our hotel is located in Gojo, and our guests enjoy a convenient location.We appreciate your consideration and hope that you will choose our hotel the next time you come to Kyoto.
Carcadons
Superior Twin Room
Stayed in Aug 2024
Couple
5 review
8.5/10
Very Good
Posted on Oct 1, 2024
Nice room, modern and traditional. Good location out of the touristic paths. Really good restaurants around.
Response from Property: Thank you very much for taking the time out of your busy schedule to post your valuable feedback about your stay at our hotel.
Jung woo
Double room
Stayed in Sep 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Oct 26, 2024
I appreciate so much. Thank you so much for your kindness.
The hotel was perfect!!
Response from Property: Thank you very much for staying at the Watermark Hotel Kyoto.We look forward to welcoming you again.
Riri
Double room
Stayed in Jun 2024
Couple
6 review
10/10
Outstanding
Posted on Jul 18, 2024
Everything is perfect about this hotel. The interior design and the amenities is complete, we truly enjoyed our stay here.
Response from Property: Thank you for choosing Watermark Hotel Kyoto.We are pleased to hear that you were satisfied with your stay.We look forward to welcoming you again.
chasey Wong
Superior Twin Room
Stayed in Nov 2023
Family
9 review
10/10
Outstanding
Posted on Dec 20, 2023
It is mega clean for the hotel. Staff are professional trained and explained everything in detail!!
The bed is super comfy which also include slippers and pyjamas! Highly recommend for couples and friends to travel near Kyoto!
Response from Property: Thank you for your review. We are very happy to hear that you were satisfied with our services. If you have family or friends who are coming to Kyoto, we would appreciate it if you could introduce our hotel to them. We look forward to seeing you again.
Anonymous User
Superior Twin Room
Stayed in Nov 2023
Couple
11 review
7.5/10
Posted on Dec 24, 2023
3-minute walking distance to Gojo station. Spacious room with nice design in Tatami style with Kyoto tower view. Receptionists don’t look friendly. Toiletries and sleepwear are provided and placed near to the lobby lift. Beverage vending machines at Level 2. Quieter area compared to Kyoto station and Gion but have Family Mart, Lawson, McDonalds within walking distance. No special arrangement for anniversary celebration.
Response from Property: Thank you very much for using Watermark Hotel Kyoto.We are very happy to hear that you were satisfied with the location of our hotel.However, we would like to sincerely apologize for any inconvenience caused regarding the response of our hotel staff.