Best Kuzun Hotels

The bad impression was that all the rest began from the arrival! No one helped to load the baggage from the car, had to drag itself. I was not told about the resort's possibilities, did not offer to visit the cinema, restaurants and cafes. It was necessary to find out all the information on its own. In the pool area it is disgusting, the guests of the Hindu hotel, left the young children in the jacuzzi, poured in there a foam. Breaked the sauna! The staff did nothing to stop them. I had to call the guard and manager on my own. When I came to the spa massage, I was asked to pay him immediately, not to write down to the room. When booking, no one warned about it. During the trip, I was not asked to leave the deposit. We handed over things to wash. Last night a London service staffer brought things and began to demand from my 12-year-old son that he pay for the service. The child was scared, called me. I didn't have the opportunity to come to the room immediately and I offered to pay later, but this man continued to demand money. As a result he left things in the room. But he scared the child and made me nervous. We paid breakfast, so we had to eat in the morning at the hotel. dirty plates, tables without cups and glasses, constantly empty dishes with food, flat cruissants, unfresh bread, tea poured in the coffee shop, waiters don't bring drinks. Of course, we didn't go to this place to eat lunch, because the prices here were twice as high as in the restaurant on the central square. Never advised anyone this potentially good hotel of the Mariotte system, after all the staff here care about the comfort of the guests. This place should have zero stars for its disgusting service and attitude to the patrons!

While the hotel boasts a range of facilities and enjoys a favourable location, there are areas that require attention. The cleanliness standards are average, and some of the bathroom fittings are damaged, contributing to a water drainage issue. Notably, water tends to flow onto the bathroom floor when flushing the bathtub. And we had to wait almost 2 hrs to get the cleaning services to arrive.

The hotel is great 5 star. All the amenities and service you would expect from Marriott, however, some issues like the closeness to ski activities compared to shahdag hotel and spa and the snow cannon noise was very annoying outside the hotel, when I requested the hotel they said they were not able to do anything. Also there is issue of room Ac. It does not work and the room becomes very hot due to the heating, you can open the window but the noise from snow cannon is very bad