Intercontinental Hotel & Resorts Properties in Kunming

This is the worst InterContinental I've ever stayed at. I wasn't going to leave a review, but then I saw the hotel sent a message asking for a 4.5-star rating. In good conscience, I have to provide honest feedback so others have a truthful reference when choosing a hotel. First, the hardware: The room had a musty smell and was very old. Even the sofa wasn't very clean. It felt like staying in a hotel for an old-fashioned government meeting. Second, even if the hardware is old, good service can often compensate for the shortcomings. After all, a certain level of cultural refinement is one reason to choose InterContinental. However, this stay was a huge disappointment. First, the greeter at the hotel was just for show. A young man came over when we got out of the car in the lobby, but he didn't even help with the luggage. What was he there for? Just to make an appearance? Someone else eventually helped with the bags after check-in. Third, room assignment: They didn't even ask about guest preferences, but that's fine. Just look at the photos; would you still choose an InterContinental after seeing the room's visual appeal? Fourth, I chose InterContinental after arriving by high-speed rail at midnight and was checking out early the next morning. For over 1200, wasn't I paying for quality? Otherwise, wouldn't a budget hotel be just as good? I truly regret choosing InterContinental, which was further from the high-speed rail station, over a more convenient hotel in the old town area. Fifth, the restaurant: Honestly, the breakfast selection was quite good. The problem was the complete lack of service. It was chaotic with many people, and they were clearing tables right next to us while we were still eating, with no clear分区. It was speechless. This is definitely not the quality of a five-star hotel. Sixth, the hotel's large size is both a pro and a con. Getting to the restaurant required taking two different elevators. It's suitable for relaxed families on vacation but not ideal for business travelers or those on short trips.