昆明雲桐酒店 Reviews

Comfortable bed. Great environment. Strong wifi. Friendly staff.

30mins via taxi to the location from airport via taxi. Plenty of food and restaurants nearby.

Everything was good and the late check in is ok as well and tge most important it accept foreigner. The room is big but have smoke smell which is not comfortable to atay for a long period

Great location as it is located at a walkable distance from the central train station. Perfect for a short 1 night stay before we had to catch the train in the morning. All basic necessities are provided.

This hotel does not have any non-smoking rooms. The information on Trip is not accurate. I don't recommend booking a room without window because the room will smell of smoke. Location is good, many restaurants and shops nearby. About a 10 minute walk to Kunming Railway Station. Sometimes you have to wait a bit too long for the elevator. If I didn't mind the smoke smell I would book again.

It is perfectly located if you need to stay near the train station. It was a 5-minute walk. We arrived late at night and left early in the evening and it was perfect for our stay.

Spacious space with great location to railway station. The price is cheap as well for two double beds in the room, will book again when traveling to Kun Ming

Super location next to the central railway station. Helpful staff. Everything was good.

Perfect location, near to train station only 5 mins walking time. Many restaurants within walking distance n big supermarkets too

It was very good hotel, clean and elegant, nice service room.

OK OK OK

I booked a hotel in Kunming around February 17th. When I checked in on February 17th, the altitude sickness after the plane landed had not completely disappeared, and because I had a stomachache, I checked in, put my luggage in the hotel lobby, and went directly to the hospital. In the afternoon, I finished the examination and the drip at the hospital, and got off the online taxi at 22:08. I arrived at the hotel around 22:12, picked up my luggage, and waited for about 5 minutes for the elevator to go up to the floor and enter the room. I was very tired, so I took a shower, had breakfast, and rested. I didn't have time to check the room. In the morning, after ordering breakfast, eating breakfast, and washing up, I saw a cockroach crawling on the takeaway bag to the table, and then I found a dead cockroach on the ground at the door. I immediately contacted the customer service and went to check out directly. The first solution given by the customer service was to change the room. I was about to leave so I refused. Even if I didn't leave, who would dare to stay in a hotel where cockroaches had appeared? Later, they kept asking me if I had communicated with the hotel. I made it clear that I didn't want to communicate face to face. If I told me that I had left the hotel and had not communicated with the hotel, there would be no response from the hotel. That is to say, if I don't communicate face to face or inform the hotel in advance that there is a problem , I didn't get any protection on the platform even though I contacted customer service as soon as possible. In other words, I didn't get any protection on Ctrip. Later, they demanded compensation ranging from 22 to 59 yuan. I told them that there were food on the table and my luggage was all open. I didn't know if cockroaches had crawled on it. I didn't even know if cockroaches had crawled on my body, so I didn't accept this plan. So the customer service said to reply before 22:00 on February 18th. I waited until 24:00 and no one replied to me. Then I contacted customer service myself, and they said they needed to reply before 11:00 on the 19th. I had already informed them of my request halfway, but the customer service kept delaying and didn't want to deal with it. Now the complaint was made at 1:03 on the 19th. That is to say, I was still worried about this matter from 10:51 on the 18th to 1:03 on the 19th. However, Ctrip's customer service did not give me a satisfactory answer. The reason given by Ctrip was: the hotel could not reach an agreement, and we did not give feedback to the hotel. However, we told Ctrip's customer service at the first time and asked them to contact us. We don't want to communicate directly with the hotel, but they still use this reason to prevaricate us. The size of the room doesn't matter, but the hygiene is really bad

The hotel is connected with many other hotels. The floor is high. The room is not clean and dusty. The toilet light is very dim, as if the light is broken. There are no anti-slip slippers and you can only take a shower barefoot. The hygiene is not very good. The sound insulation is very poor. In the early morning, there was a sound of pushing tables and chairs upstairs. There was also a sound of talking. There was no sound insulation. There was noise all morning and I couldn't sleep well! ! ! Lightning avoidance! ! ! !

The accommodation is about 1 kilometer away from Kunming Railway Station, but the location is surrounded by restaurants and there is a 7-Eleven downstairs. The check-in counter picture is not quite the same as the one on trip.com. You have to ask the locals to find out. It's a bit confusing.