Floor 39-60, Lihe Center, No. 98 Tongxing Road, Zhongshan, Guangdong, ChinaView Hotel Details
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the Westin Zhongshan Guzhen Guest Reviews
4.7/5
Outstanding
3356 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(3356)
Positive reviews(3271)
Reviews with photos/video(1154)
Friendly front desk staff(327)
Delicious breakfast(271)
Great swimming pool(121)
Perfect for kids(109)
Delicious buffet(82)
Fantastic river view(53)
Luxurious(43)
Has play area for children(24)
Negative reviews(85)
Guest User
Deluxe City-view Twin-bed Room
Stayed in Feb 2025
Business travelers
22 review
5.0/5
Outstanding
Posted on Mar 21, 2025
Bed sheet was dirty . The clean lady should have changed the linen before another guests
The room is large and neat.. comfortable to stay
Kin Lung
Deluxe City-view King-bed Room
Stayed in Jan 2025
Family
5 review
4.5/5
Great
Posted on Feb 4, 2025
Overall it was a good, except it needs more attention to the cleaning as i found a sticky table which they cleaned immediate after contacting the front desk. Also the bed is too soft for me, that maybe due to personal preferences.
Response from Property: 尊敬的賓客,非常感謝您對酒店的支持。感謝您對酒店的不足之處提出的寶貴意見及建議,收到您的回覆我們已第一時間處理相關問題,致力於提高每一位賓客的入住體驗,期待您的再次光臨!威斯汀,精彩起來!
Guest User
Deluxe City-view Twin-bed Room
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Recently stayed in this hotel on a business trip and the experience was great! From the moment I stepped into the hotel, the concierge was warmly received and the front desk service Ken liang was thoughtful and subtle. The room is clean, the bed is comfortable, quiet and undisturbed. All the facilities, all the details, all the little drinks. The hotel is conveniently located. Breakfast is varied and delicious. The staff is friendly and responsive. Whether it is for business or leisure travel, it is highly recommended!
6/8
Response from Property: Thank you very much for your generous comments, I believe that your sharing has given more travelers a valuable reference. We hope to welcome you back on your next trip to Zhongshan.
Anonymous User
Deluxe City-view Twin-bed Room
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 3, 2025
Special praise to Ken liang who checked me in at the front desk .He is excellent and friendly with efficient service greatly enhanced the stay experience.
Response from Property: Thank you very much for your generous comments, I believe that your sharing has given more travelers a valuable reference. We hope to welcome you back on your next trip to Zhongshan.
Guest User
Strawberry Music Double Bed Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Reception was very prompt and friendly. Assisted all our queries and request without hesitation.
Room are clean and tidy.
Breakfast was one of the best in Guzhen with the wide selection and variety of food choice.
Definitely my 1st choice for stay in Guzhen/Zhongshan.
Response from Property: We are willing to pay 200% effort only for your 100% satisfaction, thank you for your support
CS Puah
Deluxe City-view King-bed Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 7, 2024
Appreciate the front service Raymond. Friendly n polite and help us to upgrade the room. Will definitely check in this hotel in our next visit. Forgot mention vv good price paid
Response from Property: There are many kinds of meeting in the world, the best is to meet you in the most beautiful time, thank you for your support for us!
Angelina
Deluxe City-view Twin-bed Room
Stayed in Nov 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Dec 7, 2024
Stay for 1 night, very pleased with the service especially Raymond who is so nice help us upgraded our room. All the service staff are so friendly! Thank you all , will book again if we come back gu zhen.
Response from Property: There are many kinds of meeting in the world, the best is to meet you in the most beautiful time, thank you for your support for us!
Guest User
Deluxe City-view King-bed Room
Stayed in Oct 2024
Other
3 review
5.0/5
Outstanding
Posted on Nov 6, 2024
A satisfactory trip, the hotel is located close to the high-speed railway station, which is very convenient. I am particularly satisfied with the service provided by Kindy. Since I arrived early, I inquired about Kindy in advance, and she quickly arranged a quiet room for me after understanding my needs. I am very grateful and will choose this place again when I come back next time!
Response from Property: Thank you for taking the time to share your recent experience at the Westin Zhongshan Guzhen with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Eric
Strawberry Music Twin Room
Stayed in Dec 2024
Family
13 review
4.7/5
Amazing
Posted on Feb 2, 2025
Nice and clean, room is spacious.
Response from Property: 十分感謝您選擇下榻中山利和威斯汀酒店,並在此給予酒店好評。我們很高興得知您喜歡本酒店的服務、地理位置以及餐飲體驗。相信您的分享給予了更多旅行者一個有價值的參考。
Wei Gia Li
Deluxe City-view King-bed Room
Stayed in Sep 2024
Business travelers
6 review
3.7/5
Posted on Oct 23, 2024
I believe this is the top rated hotel in Guzhen. Good location for someone come to visit the lighting fixture market. Breakfast is amazing.
Response from Property: Appreciate your kind remarks about our hotel. It's always a pleasure to receive such positive feedback. We strive to provide the best experience for all our guests, and your satisfaction is our top priority. Looking forward to welcoming you back soon! let's Rise!
Punit
Deluxe City-view Twin-bed Room
Stayed in Feb 2025
Business travelers
7 review
4.5/5
Great
Posted on Mar 7, 2025
they have definitely improved a lots on the service and the check in check out procedures. some more in room facilities to make for the business traveller convenient need to bearded. breakfast spread is decent considering the rating and priceline at which they operate.
Response from Property: Thank you for choosing to stay at The Westin Zhongshan Hotel and share your opinion! We will continuously improve the quality of our services to ensure that every guest can enjoy a comfortable and enjoyable stay. Looking forward to your next visit~
SASA
Deluxe City-view King-bed Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 7, 2025
Amazing stay in Westin Guzhen, as expected from 5-stars Westin quality :) Everything was perfect, the lobby, the room, the dinning and the recreation, all the best quality. Building is very tall and impressive too, and it's located just next to the mall and train station. Every time we visit Guzhen we will stay in this model. Especially would like to mention hotel manager Zero who was very professional and highly helpful :)
Response from Property: Thank you very much for your generous comments, I believe that your sharing has given more travelers a valuable reference. We hope to welcome you back on your next trip to Zhongshan.
Immmm
Deluxe City-view King-bed Room
Stayed in Jan 2025
Family
18 review
5.0/5
Outstanding
Posted on Feb 5, 2025
beautiful room with very nice view, must come back next time!! Thanks Benson for all your help and arrangement!
Response from Property: Thank you very much for your generous review and thank you for your recognition of the service of our hotel room butler. I believe that your sharing will provide more travelers with a valuable reference. We hope that we will have the opportunity to welcome you back to stay at The Westin Zhongshan Guzhen during your next trip to Zhongshan!
Lam Sylvia
Executive King-bed Room
Stayed in Dec 2024
Couples
10 review
4.5/5
Great
Posted on Jan 20, 2025
Staff Raymond and Roy (intern) are very helpful. Night frontline staff is not S friendly as them though as when we asked for 2 pairs of chopsticks, he is kinda cold. Location is not the best for shopping street and Zhongshan tourist spots.
Birthday arrangements are great!! Got cake and a cute doll!!
Response from Property: 您的稱讚我已經傳達給服務您的同事和領導,大家都非常開心!下次您再來中山城市,希望能再次光臨威斯汀酒店,相信我們一定會給您更好的住店體驗!
Amstel Bryan
Deluxe River-view Twin-bed Room
Stayed in Jun 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The place is good, a lot of good restaurants around the vicinity. Food in the restaurant is sooo good!
Response from Property: We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon!