The Smart King Ji Hotel（Kunming Changshui International Airport Store） Reviews

Response from Property: Dear guests, thank you so much for taking the time to share your stay experience and make valuable suggestions! Your objective and sincere feedback is an important motivation for us to keep improving. First of all, thank you for your recognition of the team's service attitude! In the face of language barriers, the staff's active use of translation tools and their best efforts to meet their needs are the embodiment of our "customer-oriented" service spirit. Your encouragement will make them feel warm, and it will also motivate everyone to continue to maintain this enthusiasm and sense of responsibility in the future, and solve problems for each guest with more intimate service. Regarding the problem that you mentioned that the team is young and sometimes rushed, we attach great importance to it and reflect deeply. At present, there are many energetic but inexperienced members of the team, and we realize that the optimization of the training system is imminent. Next, we will carry out targeted service process standardization training, emergency situation handling simulation training and communication skills enhancement courses to help employees improve their professionalism and work efficiency, and ensure that the service is both efficient and warm. At the same time, we will also strengthen the on-site guidance and supervision of the management to find and correct the deficiencies in the implementation in a timely manner.Your feedback gives us a clearer picture of where to go, and we appreciate your inclusion and support when your experience falls short. The service never ends, and we will take this suggestion as an opportunity to comprehensively optimize the details of the service, and strive to bring a more professional and high-quality experience to guests on the basis of maintaining a warm attitude. If you choose us again in the future, we look forward to seeing you see our changes and growth. Thank you again for your understanding and trust, and I wish you a happy life and all the best!

Response from Property: 尊敬的客人，您好！ 您的評價讓我們感到無比榮幸和感動！作為一家致力於為客人提供卓越服務的酒店，能夠獲得您如此高度的認可，尤其是來自一位像您這樣經驗豐富的旅行者的肯定，對我們來説是莫大的鼓舞。您的每一句話都深深觸動了我們，也讓我們更加堅定了繼續提升服務質量的決心。我們非常高興得知您對酒店的整體服務感到滿意，尤其是您提到我們的團隊總是面帶微笑、友好且平易近人。鍾鍾小姐以及每一位同事都始終秉持“以客為尊”的服務理念，努力為客人提供温暖、貼心的服務。您的表揚不僅是對他們工作的肯定，更是對我們整個團隊的激勵。此外，您對房間的清潔度、洗衣房的便利性以及花園餐廳的稱讚也讓我們倍感欣慰。我們一直注重細節，力求為客人打造舒適、便捷的入住體驗。花園餐廳的食材新鮮，尤其是我們自家種植的蔬菜能夠得到您的喜愛，更是讓我們感到無比欣喜。您的滿意是我們最大的動力，而您的再次光臨則是我們最大的榮幸。我們真誠期待您的下一次到來，屆時我們將繼續以熱情、周到、細緻的服務為您打造更加完美的入住體驗！ 再次感謝您的支持與厚愛，祝您旅途愉快，生活順心！如果您在未來的旅程中有任何需求，歡迎隨時與我們聯繫，我們將竭誠為您服務！

Response from Property: Dear guest, we're truly delighted to receive your positive feedback regarding our hotel's location! It warms our hearts to know that you found our hotel's proximity to the airport convenient, especially as a small village retreat. Our aim is to provide a peaceful haven away from the hustle and bustle, while still ensuring easy access to essential travel hubs. The village's tranquility offers a unique charm, allowing guests to unwind and experience local culture, yet its strategic location ensures that the airport is just a short journey away, saving you time and stress during your travels.We understand that convenience and comfort are key when choosing accommodation, and we're committed to maintaining the high standard you've experienced. Whether it's the serenity of the surroundings or the efficiency of reaching the airport, we strive to make every aspect of your stay seamless. Your kind words have not only brightened our day but also motivated us to continue enhancing our services.We sincerely hope to welcome you back for another stay. If there's anything we can do to make your future visits even more enjoyable, please don't hesitate to let us know. Until then, safe travels and we look forward to seeing you again soon!

Response from Property: Dear distinguished guest, hello! We feel warm and honored to see your recognition of the hotel service between the lines! Thank you very much for choosing our hotel and sharing this heartwarming stay experience! The 24-hour free private car pick-up and drop-off service is our hope to create a seamless and comfortable journey for every guest; the front desk colleagues can keenly perceive your needs and considerately upgrade the room, which is the embodiment of our "customer-oriented" service concept. Knowing that you are injured and inconvenient to move, we only wish we could do more. It is our duty and honor to add a convenience to your journey. The small details of the airport drop-off service are also the service standards repeatedly emphasized by the team, just to ensure that every guest's trip is foolproof. Your praise is not only an affirmation of our work, but also a spur to us. In the future, we will continue to maintain this enthusiasm and meticulousness, conduct service training regularly, continuously optimize service processes, and continuously improve equipment facilities, environment and atmosphere, etc., to bring you a better stay experience. Whenever you embark on a journey again, this will always be your warm harbor. Looking forward to meeting you again and continuing to escort your journey!

Response from Property: Dear distinguished guest! Thank you for your detailed and heartwarming comments! The team is honored to see your recognition of our 24-hour free airport and subway pick-up services. This is our original intention to create a "seamless" travel experience for every passenger. The brand-new furniture and complete equipment in the room can bring you a comfortable resting space. The soft bed and intimate slippers are loved by you, and we are also sincerely happy. These details are all to make you feel the warmth of home during your journey. And Tmall Genie can bring you fun, which is a pleasant surprise. I hope its company can add more laughter to your journey! We always believe that a perfect stay experience comes from the careful polishing of every detail. In the future, we will continue to optimize our services. We look forward to continuing to use professionalism and enthusiasm to create a more unforgettable stay experience for you when you travel next time. We look forward to your visit again!

Response from Property: Dear distinguished guest! Seeing your detailed praise, we are full of touching and joy! The early morning airport pick-up service is to ensure that every late-arriving guest can arrive at ease. The driver always pays attention to the flight dynamics and picks you up at the fastest speed. We are honored to receive your recognition of "coming soon"! The hotel staff always regards "warm and friendly" as the service principle. Whether it is checking in, solving needs, or chatting, they hope to make you feel the warmth of home. The breakfast is carefully matched with Yunnan specialties and nutritious meals, and the complimentary fruits are to add a sweetness to your journey. The room is equipped with high-definition projection to create a private viewing space; the dry and wet separation design ensures hygiene and convenience, and the quiet environment is also what we focus on creating. Although there are occasional airplane sounds, it can make you stay happy, and everything is worth it! Your recognition and expectations are our driving force for progress. We will continue to optimize details, such as further noise reduction, enriching breakfast and fruit varieties. Next time you come to Kunming, we will still prepare warm rooms and warm services, waiting for you to go home! You are also welcome to recommend us to more friends to unlock the beauty of the Kunming trip together!

Response from Property: Dear guest! Thank you for your recognition and detailed feedback on our room! We are honored to see your praise for the brand new decoration, smart devices and thoughtful airport delivery service. It is our goal to bring you a cost-effective stay experience. We apologize for the problem of hanging clothes in the bathroom you mentioned! The original intention of the design of dry and wet separation is to hope that guests can have a more refreshing bathroom space, but the convenience of hanging clothes is neglected. This is indeed our inconsideration. At present, the team has held an emergency meeting to discuss solutions and plans to install load-bearing folding hooks and waterproof racks in the shower area, which can save space and ensure that clothes are dry and tidy. In the future, we will also strengthen the inspection of details and not miss any links that may affect the stay experience. Your suggestions are invaluable to us. It is because of attentive guests like you that we can continuously optimize our services. If you come again next time, please feel free to contact us at any time, and we will definitely reserve a renovated and upgraded room for you! Thank you again for your tolerance and support, and look forward to the opportunity to provide you with a more perfect stay experience!

Response from Property: Our team is very encouraged to see your detailed and comprehensive praise! Every word of your recognition is the most powerful affirmation of our work, and it also makes us more determined to provide good service. We are very happy to know that you are satisfied and convenient with the 24-hour free private car pick-up and drop-off service and the airport subway station pick-up service. Whether it is a late-night flight landing, an early morning flight departure, or a shuttle to and from the subway station, our private car service is always online, hoping to save time and avoid running around for your travel. Your affirmation proves that our persistence and dedication are of great significance. Regarding the hotel facilities, hygiene, service and environment, your praise makes us feel warm. We are well aware that complete facilities are the basis for a comfortable stay. From daily necessities to electrical equipment, every detail has been carefully considered; in terms of hygiene, the dry and wet separation design with strong hot water and a spotless room environment are our strict requirements for quality. The cordial and thoughtful service comes from the original intention of every employee to "treat guests as friends". From smiling greetings to caring care, we hope to make you feel the warmth of home. The brand new decoration and convenient elevator are also our efforts to improve the stay experience. You said "I will stay here again next time", this simple promise is the most precious expectation for us! In the future, we will continue to optimize the service details, continuously improve the facilities and equipment according to the feedback of the guests, keep the hygiene standards at a high standard, and make every service full of warmth. Whenever you embark on the journey again, we are here to prepare enthusiasm and comfort, waiting for your return, to create a more unforgettable stay experience for you!

Response from Property: Dear guest, thank you for choosing to stay in our hotel and taking the time to share this warm stay experience! Your detailed evaluation makes us feel honored and also injects full motivation into the team. We always believe that warm design can make the journey full of a sense of belonging. From soft lighting to carefully arranged details, every thought is taken to create a comfortable "home away from home" for guests. We know that you feel that the facilities are brand new and the rooms are clean. This is inseparable from the rigor and concentration of our housekeeping colleagues day after day. We will continue to maintain them in the future to ensure consistent quality. The young colleagues in the front desk team have always been passionate and serve every guest with sincerity. Your recognition is the most precious encouragement to them. We will continue to maintain this vitality and add warmth to the journey with more considerate services. We are sincerely pleased to see the children having fun in the parent-child room! We prepare toys and decorations full of childlike fun for children in the hope that the family travel time will be more joyful and the children’s smiles will become the most beautiful scenery of the journey. The hotel has its own small supermarket so that guests can meet their daily needs at any time during their busy schedule. Whether it's late-night snacks or daily necessities for travel, we hope to use this convenience to reduce the hassle of your journey. The convenient airport pick-up and drop-off service is our commitment to creating a seamless travel experience for every passenger. What we want to do most is to make sure you arrive with peace of mind and depart with ease. Thank you again for your good review! We look forward to having the opportunity to meet you again in the future. Whether it is a business trip or a family trip, we will welcome you in a better state and create more beautiful memories for you! If you have any needs, please feel free to contact us. I wish you a happy life and a smooth journey!

Response from Property: Dear distinguished guests! Our team is greatly encouraged by the recognition you expressed in your words! Thank you for taking the time to share this pleasant stay experience. Your good review is the greatest compliment to us! We are honored to provide you with convenient transportation and considerate pick-up and drop-off services! Taking into account the hard work of travelers, we deliberately chose a hotel near the airport and provide 24-hour pick-up service in the hope of saving you the trouble of traveling. We are also very happy to know that you are very satisfied with the cleanliness and comfort of your bedding! Each set of bedding has been strictly cleaned and disinfected to create a safe and comfortable sleeping environment for you. The small fruits given as a gift are just our humble token of appreciation, and we hope they can bring a touch of sweetness to you during your journey. We are also very pleased that you like the hotel's simple and elegant decoration style, which reflects the ingenuity of the designers and team. In the future, we will continue to focus on details, and continue to upgrade and optimize both services and environment. We sincerely look forward to your visit again. We will definitely accompany you on every wonderful journey with more considerate service and more heartwarming experience!

Response from Property: Dear distinguished guests! We are happy and looking forward to seeing that you regret not staying a few more days. Thank you for putting us on your list of "don't want to leave"! Your detailed sharing of your stay experience is the warmest affirmation of our work! In order to solve the problem of traveling to and from the airport, we have specially arranged a 24-hour pick-up service. Whether you arrive in the early morning or catch an early flight, we hope to save you time and reduce your fatigue. The rooms are specially designed with a spacious layout, and the cleaning team also insists on daily deep cleaning, from the floor to the bathroom, especially the detailed disinfection of the toilet, all to make you live in peace and sleep comfortably. Your comfort during your short stay makes all our efforts worth it! Although this gathering was brief, your recognition has become our driving force to move forward. If you have more time next time, we sincerely invite you to come back and experience the quiet atmosphere around you and taste the hotel’s special food. We have also prepared more thoughtful surprises for you to experience! You are always welcome to "go home" again. We will definitely provide more comprehensive services to leave you with more beautiful memories of your journey!

Response from Property: Dear distinguished guests! Seeing you share your detailed experience of staying here, the recognition between the lines makes us feel warm! Thank you for your praise. We will always remember every detail of our hotel. Your praise is the meaning of our insistence on quality service! The cleanliness and comfort of the room are our basic commitment. The cleaning team always takes "spotless" as the standard. From the wrinkles of the bedding to the cleaning of the corners, all are subject to multiple inspection processes. The guest rooms are equipped with a full range of disposable items, so that you don't have to worry and can start your journey easily. Our front desk partners always adhere to the "customer first" concept, listen to your needs patiently, respond promptly, and solve your problems. This is part of our service. The thoughtful pick-up service, whether it is a seamless transfer from the airport or a direct trip to the subway station, is designed to save you time and reduce the hassle of traveling. The rich food options in the surrounding area and the carefully prepared dishes in the hotel restaurant are designed to make you feel the beauty of the journey from the tip of your tongue. Your recognition gives us unlimited motivation. In the future, we will continue to polish the details and improve our services. We look forward to meeting you next time and still being a warm and reassuring harbor on your journey! If you have travel plans, you are always welcome to come home!

Response from Property: Dear distinguished guests! Thank you for your kind review of our hotel! Every word of recognition is our driving force to move forward! We always take "making guests feel at home" as our service tenet. From the spotless guest room supplies to the complete facilities such as the gym and laundry room, all of them reflect the meticulous care of the team. We are very happy to know that you like our carefully prepared breakfast, from freshly ground coffee to local snacks. The chef team starts working hard for delicious food every morning. We are so happy to receive your recognition! Taking into account the guests' busy journey, the free airport pick-up and drop-off service hopes to save you the trouble of traveling. In the future, we will also optimize the pick-up and drop-off process to make your arrival and departure more relaxed. Your recommendation is the greatest encouragement to us. We will continue to improve our service quality, whether it is updating facilities or polishing details, we will strive for excellence. We look forward to you choosing us again next time. Whether it is a business trip or a leisure vacation, we will provide you with more considerate service to create a unique stay experience for you!

Response from Property: Dear distinguished guest, thank you for staying at Lingzhi Jingji Hotel! We are honored to know that you felt the comfort and caring service of home during your two stays. The front desk staff can help you call a car in time when you are catching the high-speed rail and escort your journey. This is exactly the warmth and convenience we hope to convey. Your high recognition of the service and environment is the greatest encouragement to us! We will continue to maintain high standards and make every encounter full of surprises. Looking forward to meeting you again next time, and willing to create a more perfect stay experience for you!