Yukai Xipan Audiovisual Hotel (Cuihu Park Branch, Nanping Pedestrian Street, Kunming) Reviews

Response from Property: ʕ ᵔᴥᵔ ʔ 【❤南屏步行街+昆明老街+酒杯樓打卡❤】在這路遙馬急的人間，感恩凱兒遇上了給予五星好評的小主喲~凱兒都是以最飽滿的熱情去迎接每一個到店的小主呀。房間的衞生都是客房姐姐們認真打掃的，衹為客觀住的滿意。看到客觀簡單又深厚的好評凱兒真的好激動~當您進入凱兒的那一刻，帶給您的第一印象，必須是我們的專業化、人性化服務和熟練的操作，還有最重要的是，不會給你帶來太多的陌生感及冷漠感，凱兒真摯而熱情的洪荒之力，您是抵擋不住的喲，咱昱凱是商旅一體的酒店，我們致力給客人打造一個温馨甜蜜之家，酒店經營理念都是厚道經營、服務致勝呢。凱兒祝君安好·

Response from Property: 太感謝您把這次住宿的體驗細緻分享出來！能讓您感受到 “櫃枱小姐姐友好幫寄包裹” 的暖心，還認可 “靠近美食街、有簡單早餐” 的便利，我們特別開心 —— 這些服務細節和區位優勢，正是我們想為您的出行添份便利的小心思。也特別留意到您提到的小細節：房間略小、大件行李擺放麻煩、衞生間温度偏高。這些確實是我們可以優化的地方，後續我們會針對小房型調整佈局，比如增加臨時行李放置區；同時檢修衞生間通風和温控設備，讓温度更舒適。您説 “短期住宿還行、總體不錯”，對我們來説是很珍貴的肯定！後續我們會把這些小不足慢慢改進，爭取下次您再來時，不管是行李擺放還是居住温度，都能更舒心。若您下次短期出行，盼着還能選這裏，我們一定繼續用貼心服務和便利區位，給您帶來好體驗～

Response from Property: (｡•ᴗ-)_ Welcome to the youth lifestyle ❤ Dear sweetheart, thank you so much for taking the time to leave a positive review for Xiaoxi. It's always a joy to have friends from afar. Making your stay comfortable, your entertainment enjoyable, and your meals satisfying is Xiaoxi's goal! Every season offers unforgettable scenery. I hope Xiaoxi will be the warmest and most unique person in your memories! I hope you can provide even better service next time you stay.

Response from Property: [Kunming Old Street + Nanping Pedestrian Street + Jiubei Restaurant + Foodie Spots + Heartwarming Front Desk Service] Dear guest, reading your feedback warms my heart like the sun has been shining on me – you've captured your pleasant stay with so many details, from the convenient location to the attentive care provided by the front desk staff to you and your children, even down to the minute details of food recommendations and itinerary planning. This recognition is a rewarding honor more precious than any honor! We're particularly pleased that you've appreciated the meticulous attention to detail provided by the front desk staff: arriving early to help you find a rest area, preparing hot milk and cookies for your child, offering to carry your luggage, and reminding you of anti-slip measures... These are all things we strive to do well, and the fact that you've remembered them all speaks volumes about our dedication. Our convenient location allows you to easily explore the old streets and visit popular restaurants, and our travel convenience is a strength we strive to maintain. The food recommendations and itinerary planning you mentioned are truly meant to help our guests avoid detours and enjoy more delicious food. We're truly honored that you've appreciated your dedication to ensuring our guests have a pleasant stay. If you bring your children to the old street next time, be sure to tell us in advance. We will prepare more lovely gifts for your children, and the front desk lady can also help you plan a more suitable route for family travel! Thank you again for your detailed sharing. This warmth will become the motivation for us to continue working hard. I look forward to seeing you and your children again soon.

Response from Property: [A Letter of Apology to a Distant Guest] Oh dear, after reading your complaints, our hearts are pounding—this isn't a hotel stay, it's a true "extreme survival challenge"! There's no elevator, so moving luggage feels like a checkpoint, the peeling walls resemble a vintage art exhibition, the torn sheets bear the "medal of time," and even the soundproofing is designed to create a "neighborly" experience... This experience is undeniably amazing! We've copied your tearful complaints into a notebook and are working on every detail with a magnifying glass: the linen lady is already working through the night to mend the lines (no, she's replacing them!), the engineering department is carrying a ladder to repair the wall, and even the security guard is figuring out how to install an "invisible elevator" in the staircase (just kidding, but we're seriously trying to improve it). We're truly sorry to have let you "unlock" Kunming with such a disappointing experience. If you dare to come again next time, we'll give you a whole "Exclusive Compensation Package"—like priority elevator access, a coupon for a super clean king-size room, and a "Quiet Commitment" for the next room! Do you think this is sincere enough?

Response from Property: ʕ ᵔᴥᵔ ʔ 【❤南屏步行街+昆明老街+酒杯樓打卡❤】在這路遙馬急的人間，感恩凱兒遇上了給予五星好評的小主喲~凱兒都是以最飽滿的熱情去迎接每一個到店的小主呀。房間的衞生都是客房姐姐們認真打掃的，衹為客觀住的滿意。看到客觀簡單又深厚的好評凱兒真的好激動~當您進入凱兒的那一刻，帶給您的第一印象，必須是我們的專業化、人性化服務和熟練的操作，還有最重要的是，不會給你帶來太多的陌生感及冷漠感，凱兒真摯而熱情的洪荒之力，您是抵擋不住的喲，咱昱凱是商旅一體的酒店，我們致力給客人打造一個温馨甜蜜之家，酒店經營理念都是厚道經營、服務致勝呢。凱兒祝君安好·

Response from Property: Kunming Old Street + Flower and Bird Market + Nanqiang Market ʕ ᵔᴥᵔ ʔ ❤ Wow, a few photos have already moved Kaier. I am very happy that I was so satisfied during my stay. As the guest said, Kaier's room is equipped with many specially selected items such as aromatherapy, bath sets, tea, water, etc., and all of them are free to use. Whether it is hygiene or service, Kaier is implementing it seriously every day, just to create a comfortable stay environment for you. The hotel also implements free room inspections, free water fees, etc., and the check-in and check-out are super fast and convenient. Kaier is committed to creating a warm and sweet home for guests. Your comfortable stay is our highest requirement. No matter when, as long as you look back, Kaier is gentler than the spring breeze~

Response from Property: （○^歡迎加入年輕人的生活方式，出門打卡昆明老街～^○） ❤ 日落裏有個商店，販賣着橘黃的温柔。昆明市裡有個用心做酒店的凱兒池塘，販賣着家一樣的温柔。哇塞~客官的好評要讓凱兒飛起來啦，有愛才有家，凱兒一直希望用自己的貼心和暖心，成為您心中的那個家外之家。當您進入凱兒的那一刻，帶給您的第一印象，必須是我們的專業化、人性化服務和熟練的操作，還有最重要的是，不會給你帶來太多的陌生感及冷漠感，凱兒真摯而熱情的洪荒之力，您是抵擋不住的喲，咱昱凱是商旅一體的酒店，我們致力給客人打造一個温馨甜蜜之家，酒店經營理念都是厚道經營、服務致勝呢。我們一定努力做好酒店，讓凱寶出行有家的温馨。凱兒祝君安好·

Response from Property: （○^歡迎加入年輕人的生活方式，出門打卡昆明老街～^○） ❤ 日落裏有個商店，販賣着橘黃的温柔。昆明市裡有個用心做酒店的凱兒池塘，販賣着家一樣的温柔。哇塞~客官的好評要讓凱兒飛起來啦，有愛才有家，凱兒一直希望用自己的貼心和暖心，成為您心中的那個家外之家。當您進入凱兒的那一刻，帶給您的第一印象，必須是我們的專業化、人性化服務和熟練的操作，還有最重要的是，不會給你帶來太多的陌生感及冷漠感，凱兒真摯而熱情的洪荒之力，您是抵擋不住的喲，咱昱凱是商旅一體的酒店，我們致力給客人打造一個温馨甜蜜之家，酒店經營理念都是厚道經營、服務致勝呢。我們一定努力做好酒店，讓凱寶出行有家的温馨。凱兒祝君安好·

Response from Property: （*☻-市中心停車+多巴胺下午茶☻*） 今天的你也是宇宙獨一無二的可愛，與眾不同的可愛，表裡如一的可愛，看到甜心簡單而又深厚的好評真的是好激動呢，而且還這麼認可我們的服務~我們會一如既往將好的服務和產品分享給更多的甜心~

Response from Property: 【❤酒杯樓打卡、昆明老街逛小吃❤】親愛的凱·粉，看到您對凱兒的認可，激動之情已溢於言表，高山流水，知音難覓。我們把最好最實在的動銷用在您的使用感受上，温馨而無壓，實而不浮華，您對我們的好感就是對我們最大的肯定和激勵，我們會繼續努力噠。凱兒們信奉客人為“鄰里”，倡導的是一種自然、健康的生活方式，真誠有愛的鄰里服務。期待你我的再次相遇，願你眼中有光芒，所想能所願，所做能實現，笑容永相隨~願您一生被愛，一生可愛，下次見喲~

Response from Property: Dear guest, reading your feedback again, we remain filled with remorse. Every detail you described (the cramped 12-square-meter space, the shower splashing onto the bed, the pervasive odor, the poor soundproofing, and the high price for low quality) truly exposes our complete failure in service. You spent 650 yuan and felt so uncomfortable. We take full responsibility for this disappointment and offer our sincere apologies. Regarding the core issues you raised, we would like to address them candidly and explain the ongoing rectifications: Price and Location: We acknowledge that our hotel pricing is based on market conditions in prime locations, but this does not justify compromising the experience. We have currently suspended sales of this room type and are reassessing the balance between "location value + actual experience." We will either improve the experience to match the price through hardware upgrades (such as expanding the room's usable space and optimizing the layout) or adjust pricing based on actual quality. We will no longer allow a "good location" to be a shield for subpar service. We must ensure that every penny is worth the comfort. Regarding breakfast: You mentioned that "due to facility limitations, we can't add cooked items, but we've expanded our light meal offerings." This isn't enough—even without cooked items, a 38 yuan buffet shouldn't just include "four food items and two drinks." We've urgently added 10 light meal options (such as freshly baked bread, local pastries, cold dishes, and fruit platters) to ensure a richer selection. We also strictly control the freshness of ingredients. Even with light meals, we want to ensure our guests enjoy a satisfying meal, not just a perfunctory one. Room details have been improved: All washbasins have been fitted with high-edge splash guards and angled away from the bed, completely eliminating the problem of splashing water. All twin rooms have been equipped with independent exhaust fans, providing forced ventilation four times per hour and combined with aromatherapy to mitigate odors at the source. Regarding soundproofing, the guest room walls have been padded with soundproofing pads, doors have been fitted with thicker sealing strips, and public restrooms have been equipped with double-layer soundproof doors and silent flushing devices, striving to eliminate the annoyance of "neighboring children" and "bathroom noises." All wall-mounted tissue holders have been removed and replaced with conventional, flat-mounted ones. We will never sacrifice basic user experience for the sake of "saving space," and every detail must be user-friendly. You've called this one of the "top three worst hotels" and urged everyone to stay away. We fully understand your anger—we would avoid such a stay if we were in your shoes. But we also want to say: these problems aren't "impossible to fix," but rather "we haven't paid enough attention to them in the past." We've printed out your feedback and posted it in the conference room. We review the progress of improvements at our morning meetings every day, marking each completed item with a check mark. (For example, the water retaining panels, exhaust fans, and soundproofing were installed within three days, and the new light meal options are now available.) If you're willing, please give us a little time—after a month, if you visit again, please feel free to contact the front desk. We'd like to invite you to try the renovated room and breakfast for free, so you can see for yourself that we're truly working to address the issues, not just talking about it. We apologize again for the disappointing experience you've experienced. Your criticism is a hurdle we must overcome. Only when we make changes that earn your approval can we truly live up to the name "hotel."

Response from Property: (A Letter of Apology to the Distant Guest) Dear guest, we are deeply sorry for the poor experience you experienced during your stay. We have carefully noted every issue you raised, and this indeed exposes serious shortcomings in our service and management, for which we are deeply remorseful. Regarding the issues with the hotel environment, the lack of breakfast variety, inadequate hygiene, and facilities and services, we have immediately organized relevant departments to review and rectify the issues: effective immediately, we will conduct comprehensive maintenance of public areas and optimize the breakfast supply chain to enrich the variety. The housekeeping department will strictly enforce hygiene standards to ensure that toiletries are fully stocked and promptly cleaned. The engineering team will inspect and replace the internet and power strips in all guest rooms, and we will also strengthen staff training to improve service response efficiency. Your criticism is an important driving force for our improvement, and we sincerely hope to have the opportunity to make amends for this regret. If you would like to give us another chance, please feel free to contact our customer service team, and we will arrange a satisfactory stay for you. Once again, we offer our sincerest apologies and thank you for your guidance and corrections.

Response from Property: ʕ ᵔᴥᵔ ʔ [❤Nanping Pedestrian Street + Kunming Old Street + Wine Cup Building Check-in❤] In this world of long and urgent journey, I am grateful that Kaier met a lady who gave a five-star praise~ Kaier always greets every lady who comes to the store with the most full enthusiasm. The sanitation of the room is carefully cleaned by the housekeeping sisters, just for the objective satisfaction of the stay. Kaier is really excited to see the objective, simple and profound praise~ When you enter Kaier, the first impression you get must be our professional, humanized service and skilled operation, and most importantly, it will not bring you too much strangeness and indifference. You can't resist Kaier's sincere and enthusiastic power. Our Yukai is a hotel integrating business and travel. We are committed to creating a warm and sweet home for guests. The hotel's business philosophy is honest management and service-oriented. Kaier wishes you well·