1 Chome-14-19 Kasuga, Nishi Ward, Kumamoto City, Kumamoto Prefecture, 860-0047, JapanSee Hotel Details
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1 night
Guest Reviews
8.7/10
Very Good
256 review
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Verified reviews
Location8.8
Amenities8.5
Service8.9
Cleanliness8.8
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All reviews(256)
Positive reviews(245)
Reviews with photos/video(74)
Delicious breakfast(80)
Easy to get around(39)
Relaxing hot springs(31)
Convenient for shopping(15)
Perfect for business trips(10)
Close to train station(9)
Average sound insulation(8)
Friendly front desk staff(7)
Negative reviews(11)
Anonymous User
Single Room Non smoking
Stayed in Mar 2025
Solo traveler
11 review
10/10
Outstanding
Posted on Apr 22, 2025
Less than 5mins from the Kumamoto station (but note that the station is not close to the city centre). Room is clean, breakfast is free and good taste, the public bath is not large but still very relaxing.
SATOKEN
East Wing Comfort Twin Room - Non-Smoking
Stayed in Feb 2025
Business traveler
52 review
6.5/10
Posted on Mar 8, 2025
No convenience store near hotel. JR station is really closed, but convenience store is 23:00 close. Toilet is not perfectly clean, cause some Stains are sticked… I will not stay again here.
Touravelholic
Single Room Non smoking
Stayed in Dec 2024
Business traveler
213 review
10/10
Outstanding
Posted on Jan 26, 2025
Car parking is not free,need to pay 500yen.3minutes walk to train station,near convenient stores and restaurants
6/7
helensilivren
Twin Room Non smoking
Stayed in Apr 2025
Traveling with friends
8 review
9.0/10
Great
Posted on May 18, 2025
The tea cup in the room was not clean, i wish the hotel payed more attention to that. The hotel itself is very close to the station and the breakfasts are good, I've been there twice and each time the food was a little different. The staff at reception desk is very helpful
Chin Jung
Deluxe Twin Room-Non-Smoking-East Building
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Nov 11, 2024
This hotel located near the river, good for a nice morning walk, a gift was provided for the little one, sweet service!
SUBHASHKUMAR
Single Room Non smoking
Stayed in Mar 2025
Business traveler
6 review
9.0/10
Great
Posted on Apr 21, 2025
All things is very good as well as breakfast was tasty too but a little looks like old
Traveller C
Twin Room Non smoking
Stayed in Nov 2024
Traveling with friends
13 review
8.0/10
Very Good
Posted on Jan 12, 2025
I stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room.
This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease.
The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off.
Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away.
Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!!
We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated.
Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.
Wipusara
Single Room Non smoking
Stayed in Mar 2025
Traveling with friends
7 review
6.5/10
Posted on Apr 10, 2025
Clean and good breakfast. Not to far to JR Kumamoto station.
Richard
East Wing Comfort Twin Room - Non-Smoking
Stayed in Sep 2024
Family
2 review
8.0/10
Very Good
Posted on Oct 21, 2024
The overall stay was good with the only complaint being the third bed which was a sofa bed and not comfortable..
EX TC
Single Room Non smoking
Stayed in Sep 2024
Solo traveler
6 review
8.0/10
Very Good
Posted on Oct 16, 2024
The hotel is near Kumamoto Station 3 minutes on foot. The room is clean and comfortable. The public bath is good.
Elaine CL Lim
East Wing Comfort Twin Room - Non-Smoking
Stayed in Dec 2024
Couple
13 review
8.0/10
Very Good
Posted on Jan 4, 2025
Convenient as it is near kumamoto train station.
Friendly staff.
Anonymous User
Single Room Non smoking
Stayed in Aug 2024
Business traveler
76 review
6.0/10
Posted on Sep 20, 2024
Good location but load noise from outside.
Public bath is not bad. Good breakfast.
Poontle
East Wing Comfort Twin Room - Non-Smoking
Stayed in Dec 2024
Couple
4 review
9.5/10
Amazing
Posted on Jan 10, 2025
Good Location, Near Kumamoto Station Walk around 5 min.
Guest User
Single Room Non smoking
Stayed in Aug 2024
Solo traveler
3 review
8.5/10
Very Good
Posted on Oct 12, 2024
Nice location, 5-mins walk from JR station to hotel.
Nice service.
Guest User
East Wing Comfort Twin Room - Non-Smoking
Stayed in Feb 2024
Family
11 review
8.0/10
Very Good
Posted on Mar 11, 2024
We went there earlier than check in time and just want to put the luggage there. The male receptionist was a bit rude. But the room is big, suitable for family. The location is just opposite to the JR Station, which is convenient.